GLPC Job Evaluation Scheme

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai Bristol City Council fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Dear Bristol City Council,

I should like to know the outcome of the GLPC job evaluation assessment for the role of Customer Service Adviser, Contact Centre.

The information I am specifically after:-

 The job score (the figure after all the individual factor scores have been added together)
 Whether your CSAs receive and resolve Revenues & Benefits calls.

I should also like to know whether you have a “Local Conventions” document.

If so, I should like a copy please.

When responding to this request, I would ask you to please be mindful of ICO Decision Notice FS50229617.

Yours faithfully,

Ms A Baker

No Reply @ Bristol, Bristol City Council

Dear A Baker 
This is a courtesy email to let you know your Public Information
Request has been received on : 03/12/2018. 
Your unique reference number is "CRN00201075 ". Please keep this
number safe, as you may be required to provide it in the future. 
If you need to add further information concerning your case or
require an update about your response date, please email
[email address] 
Regards,
Customer Relations Team

"No Reply @ Bristol" <noreply@bristol.gov.uk>, Bristol City Council

You sent us a Freedom of Information request on 03/12/2018

Your request number is CRN00201075

We’ve looked at your request and you should receive a reply on or before 03/01/2019 This will be 20 working days since your original request.

The request

dangos adrannau a ddyfynnir

"No Reply @ Bristol" <noreply@bristol.gov.uk>, Bristol City Council

3 Atodiad

 

You sent us a Freedom of Information request on 03/12/18
Your request number is CRN00201075

Our reply to your request is:  
 
Please find attached the job scores for our Customer Service Advisor
posts. Our Customer Service Advisors receive revenue and benefits
calls which they will attempt to resolve themselves. If a revenue /
benefits query is complex or the advisor doesn’t know the answer then
the query will be passed to the relevant team.
 
Our Local Conventions document has been attached.
 
This response should answer your request in full.

If you’re not satisfied with our response, or if you want to appeal
against any exemptions:
Email: [1][Bristol City Council request email]  
Write to: Customer Relations (100TS), PO Box 3176, Bristol, BS3 9FS

If you’re still not satisfied with our response:

You can complain to the Information Commissioner. 
Find out how to do this on the Information Commissioner Office
website
 (link to [2]http://ico.org.uk/concerns)
 
Copyright
You do not own the copyright to any of the information we give you.
Copyright may be owned by the council or by a third party.
 
You are not allowed to:

* make a copy of the information
* use the information commerciallyIf you want to copy or use the
information in any way you should ask us for permission in
writing first. We can’t give permission if it is from a third
party.
 
Kind regards
 
Bristol City Council

Privacy statement

 

Information about how Bristol City Council uses, stores and processes
personal data, can be found on
[3]www.bristol.gov.uk/about-our-website/privacy

 

For the purposes of this scheme, Bristol City Council will only be
collecting, storing and processing business and organisational data,
and will only be sharing this non-personal data  with organisations /
charities as agreed.

References

Visible links
1. mailto:[Bristol City Council request email]
2. http://ico.org.uk/concerns
3. http://www.bristol.gov.uk/about-our-webs...