Thank you for submitting a request for information. We will respond to your request as quickly as possible, within the 20 working day statutory deadline under the Freedom of Information Act 2000.

For updates on this case, please quote your unique reference number 101000858013 .

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Customer Service Centre
East Devon District Council
Web: www.eastdevon.gov.uk

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Dear Mrs Baker,

Thank you for your freedom of information request. Please find the
response to your query below.

I should like to know the outcome of the GLPC job evaluation assessment
for the role of Customer Service Adviser, Contact Centre.

The information I am specifically after:-

·         The job score (the figure after all the individual factor scores
have been added together) - The total score for the Customer Service
Adviser is 326  

·         Whether your CSAs receive and resolve Revenues & Benefits calls
- This job role is not expected to deal with Revenues and Benefits
queries, these are dealt with separately by another team

I should also like to know whether you have a “Local Conventions” document
- We have a document of local conventions for the JE scheme and this is
attached.

I hope this information is helpful but, if you feel dissatisfied with the
way we have responded to your request, please contact our Monitoring
Officer, Mr Henry Gordon Lennox, to request an internal review
[1][email address]

You may also approach the Information Commissioner for advice at
[2]www.ico.org.uk

Yours sincerely,

Sara

Ms S Harvey

Information and Complaints Officer

East Devon District Council

[3][email address]

01395 571659

[4]www.eastdevon.gov.uk

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[7]Subscribe to your East Devon Update for regular news and information
about what’s happening at East Devon District Council. Choose which topics
you’re interested in to get a personalised update.

[8]Email disclaimer

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