General Enquiries

The request was successful.

Dear Southend on Sea Borough Council,

Please could you help answer the following:

• Please may you supply a copy of the Council’s latest Digital Strategy.
• When was the Digital Strategy approved?
• When is the Digital Strategy due to be refreshed?
• Which member of the board is responsible for ICT?
• Please provide an organisation chart for the Council’s ICT department.
• Does the Council outsource some or all of its ICT services to an external provider? If so, please provide details of provider(s) and contract dates.
• Is the council looking to migrate any of its ICT services to the cloud in the next 2 years? If so, please provide details of these services.
• Is the council considering its options for outsourcing / insourcing its ICT services in the next 3 years?
• Does the Council have any plans to review its operating model for ICT services within the next 2 years?
• Does the Council use external consultancy to support ICT initiatives and if so, how are they appointed?

Yours faithfully,

Kyle Preston

council, Southend-on-Sea City Council

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council, Southend-on-Sea City Council

Good afternoon

Thank you for your email.

Your enquiry has been sent to the Freedom of Information Requests Department for assistance.

Regards

Customer Service Centre
Southend-on-Sea Borough Council
Civic Centre
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Southend-on-Sea
Essex SS2 6EP
Email: [Southend-on-Sea City Council request email]  
Web: www.southend.gov.uk
Do It Online...
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The information in this e-mail and any attachments is confidential and may be subject to legal professional privilege. It is intended solely for the attention and use of the named addressee(s). If you are not the intended recipient, please notify the sender immediately. Unless you are the intended recipient or his/her representative you are not authorised to, and must not, read, copy, distribute, use or retain this message or any part of it. Communications sent to or from this organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
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Southend FOI Requests, Southend-on-Sea City Council

Customer Notice: Please do not e-mail Freedom of Information requests for
Southend Borough Council to individual officers. Please instead direct
them to [1][email address] where our central team will
direct their registration and completion.

 

Dear K Preston,

 

Thank you for your request received on 16.09.2020 for information under
the Freedom of Information Act 2000 or the Environmental Information
Regulations 2004.

 

In normal circumstances your request should receive a reply by 14.10.2020
however because of the Corona Virus COVID-19 pandemic we have had to
adjust the service we are able to offer.

 

This is because we are focusing our resources on supporting the local
response to the pandemic and providing essential services such as social
care for adults and children, the Southend Corona Virus Helpline and
financial help for residents and businesses.

 

All staff who can are working from home and some are being redeployed to
support key services. In addition, some staff are self-isolating or absent
because they or a member of their household has or may have the COVID-19
virus.

 

In addition, while the government restrictions on workplace attendance are
in force, we are not able to gain access to physical records held on site
rather than electronically.

 

All this means that we may take longer than usual to respond to your
request or may not be able to respond to it at all.

 

 

I would be grateful if you would consider whether you can help us focus
our resources on helping our vulnerable residents and businesses by
deferring your request to another time.

 

If you are willing to withdraw your request, please reply to this email
with the word ‘withdrawn’. Your help would be very much appreciated.

 

 

If you have any other queries, please get in touch quoting the FOI
reference number FOI 09966. Where possible please use email as telephone
contact may not always be possible due to revised working arrangements.

 

Kind regards,

 

Holly Gudgin – Corporate Freedom of Information Team – Southend-on-Sea
Borough Council

Working to make lives better

( 01702 534929 (Direct) | *
[2][email address] |8 [3]www.southend.gov.uk

Corporate Strategy Group l Transformation Service l Southend-on-Sea
Borough Council | Civic Centre, Victoria Avenue, Southend on Sea, Essex,
SS2 6ER

 

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The information in this e-mail and any attachments is confidential and may
be subject to legal professional privilege. It is intended solely for the
attention and use of the named addressee(s). If you are not the intended
recipient, please notify the sender immediately. Unless you are the
intended recipient or his/her representative you are not authorised to,
and must not, read, copy, distribute, use or retain this message or any
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subject to recording and/or monitoring in accordance with relevant
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At present the integrity of e-mail across the Internet cannot be
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at risk. You should perform your own virus checks before opening any
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Consider the environment. Please don't print this e-mail unless you really
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References

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2. mailto:[email address]
3. http://www.southend.gov.uk/
http://www.southend.gov.uk/
4. https://www.southend.gov.uk/

PlaceFOIRequests, Southend-on-Sea City Council

1 Attachment

Dear Mr Preston

 

In response to your Freedom of information request number 9966, in which
you asked the following questions

 1. Please may you supply a copy of the Council’s latest Digital Strategy.
 2. When was the Digital Strategy approved?
 3. When is the Digital Strategy due to be refreshed?
 4. Which member of the board is responsible for ICT?
 5. Please provide an organisation chart for the Council’s ICT department.
 6. Does the Council outsource some or all of its ICT services to an
external provider? 

 a. If so, please provide details of provider(s) and contract dates.

 7. Is the council looking to migrate any of its ICT services to the cloud
in the next 2 years? 

 a. If so, please provide details of these services.

 8. Is the council considering its options for outsourcing / insourcing
its ICT services in the next 3 years?
 9. Does the Council have any plans to review its operating model for ICT
services within the next 2 years?
10. Does the Council use external consultancy to support ICT initiatives
and

 a.  if so, how are they appointed

I can confirm that a search for the information has been complete

 1. Unfortunately the information requested is exempt under Section 21 of
the Freedom of Information Act ‘Information Accessible to applicant by
other means’. This can be found on our
website [1]https://democracy.southend.gov.uk/docume...
 2. In progress
 3. In progress
 4. Carol Thomas* (Director of Digital and ICT)  
 5. See attached
 6. Inflight project entitled Strategic Transformation Partner (STP)
Project
 7. TBD. Project scope of works: technical resources augmentation;
hardware procurement; support and maintenance contract; managed
service for UCS. 
 8. Yes
 9. If so, please provide details of these services.

 a. O365
 b. IT Service Management (ITSM)
 c. Symology
 d. Civica EDRMS

10. No
11. No
12. Yes
13. Contracts appointed based on their value in line with Contract
Procedure Rules: [2]https://www.southend.gov.uk/procurement-...

*Please note that this officer does not accept any unsolicited approaches
from commercial companies. The details have been included only for the
purposes of the FOI request. Please do not use these details to contact
the Council for commercial purposes, please
use [3][email address] and your enquiry will be sent to the
correct officer for action.

If you are unhappy with the service you have received in relation to your
request and wish to request a review of our response, you should write to
the Knowledge and Information Manager, PO Box 6, Civic Centre, Victoria
Avenue, Southend-on-Sea, Essex, SS2 6ER. If you are not content with the
outcome of your review, you can make a complaint under the Council’s
complaints process by writing to Corporate Complaints Officer, Office of
the Chief Executive, PO Box 6, Civic Centre, Victoria Avenue,
Southend-on-Sea, Essex, SS2 6ER.

 

You can also apply directly to the Information Commissioner (ICO) for a
decision although generally the ICO cannot make a decision unless you have
exhausted the Council’s complaints procedure. The Information Commissioner
can be contacted at: The Information Commissioner’s Office, Wycliffe
House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

Kind regards

Debee Skinner | Business Intelligence Officer (Planning & Compliance) |
Performance & Intelligence Team | Southend-on-Sea Borough Council

 

Working to make lives better

Southend on Sea Borough Council | Floor 13 Civic Centre | Victoria Avenue
| Southend on Sea | SS2 6ER

[4][IMG]

══════════════════════════════════════════════════════════════════════════

The information in this e-mail and any attachments is confidential and may
be subject to legal professional privilege. It is intended solely for the
attention and use of the named addressee(s). If you are not the intended
recipient, please notify the sender immediately. Unless you are the
intended recipient or his/her representative you are not authorised to,
and must not, read, copy, distribute, use or retain this message or any
part of it. Communications sent to or from this organisations may be
subject to recording and/or monitoring in accordance with relevant
legislation.

At present the integrity of e-mail across the Internet cannot be
guaranteed and messages and documents sent via this medium are potentially
at risk. You should perform your own virus checks before opening any
attachments.

Consider the environment. Please don't print this e-mail unless you really
need to.

References

Visible links
1. https://democracy.southend.gov.uk/docume...
2. https://www.southend.gov.uk/procurement-...
3. mailto:[email address]
4. https://www.southend.gov.uk/