Please note this is an auto reply message.

Thank you – the Environment Agency has received your email.

Due to the ongoing COVID-19 pandemic which is affecting staff and
resources within the Environment Agency, we may take longer than the
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Freedom of Information Act and Environmental Information Regulations state
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However due to the ongoing COVID-19 pandemic affecting staff and resources
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Usually we make no charge for providing information. In some cases we may
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in your enquiry, the Environment Agency will follow all applicable UK and
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Information Charter:

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Good Morning,

I have passed your e-mail to the local customer team who will deal with
your request.

The Freedom of Information Act and Environmental Information Regulations
state that a public authority must respond to requests for information
within 20 working days.

However due to the ongoing COVID-19 pandemic affecting staff and resources
we may take longer than the 20 working days to reply. We will aim to
provide an answer as soon as we can.

You can find more information about our service commitment by clicking on
the link below:-

[1]https://www.gov.uk/government/publicatio...
  

You can contact our customer team directly on the contact details below,
or call the National Customer Contact Centre on 03708 506506 who will
transfer you to the area team.

Please quote your enquiry reference 210201/KT01 in any correspondence with
us regarding this matter. 

Customer and Engagement

Environment Agency - Solent and South Downs Area. Email address
[2][email address]

Kind regards,

Kirsty Taylor

Customer Service Adviser, National Customer Contact Centre

Operations : Regulation, Monitoring & Customer

Environment Agency

Tel: 03708 506 506

Web Site: [3]www.gov.uk/environment-agency

dangos adrannau a ddyfynnir

Dear Emily,        

Thank you for your email of 27 January 2021; we can confirm that we have
received your below request.  Please be advised it has now been logged and
sent to our technical team for investigation; it has also been assigned
the reference number SSD203226.

Please be advised that we are currently dealing with higher-than-usual
workloads and our working patterns have been disrupted due to the impacts
of Covid-19. Therefore we may not be able to respond to your request
within normal timescales, however we will aim to provide you with your
information as soon as we can. 

In the meantime you may want to visit our website at [1]Gov.uk  and
[2]data.gov.uk to see if there is information available that can assist
you. 

Thank you for your patience.

Kind regards

Customers & Engagement Team

Environmental Planning and Engagement | Solent and South Downs Area | 
Environment Agency | Guildbourne House, Chatsworth Road, Worthing, West
Sussex, BN11 1LD

[3][email address]

National Customer Contact Centre 03708 506506

[4]cid:image004.png@01D617C9.174017B0

dangos adrannau a ddyfynnir

Dear Emily,

Further to our email below, our technical team have asked if you could
please provide some clarification to you request: 

You have asked for “…the amount of gas that is exported through the […]
underground […] cable…” within your enquiry – do you mean the amount of
electricity exported from the site?

So you are aware, your request will placed On Hold until we have heard
back with this clarification. 

Kind regards

Customers & Engagement Team

Environmental Planning and Engagement | Solent and South Downs Area | 
Environment Agency | Guildbourne House, Chatsworth Road, Worthing, West
Sussex, BN11 1LD

[1][email address]

National Customer Contact Centre 03708 506506

[2]cid:image004.png@01D617C9.174017B0

From: SSD Enquiries
Sent: 02 February 2021 10:40
To: [FOI #721915 email]
Subject: 210202 SSD203226 - FOI request - gas to grid at Singleton oil
well

Dear Emily,        

Thank you for your email of 27 January 2021; we can confirm that we have
received your below request.  Please be advised it has now been logged and
sent to our technical team for investigation; it has also been assigned
the reference number SSD203226.

Please be advised that we are currently dealing with higher-than-usual
workloads and our working patterns have been disrupted due to the impacts
of Covid-19. Therefore we may not be able to respond to your request
within normal timescales, however we will aim to provide you with your
information as soon as we can. 

In the meantime you may want to visit our website at [3]Gov.uk  and
[4]data.gov.uk to see if there is information available that can assist
you. 

Thank you for your patience.

Kind regards

Customers & Engagement Team

Environmental Planning and Engagement | Solent and South Downs Area | 
Environment Agency | Guildbourne House, Chatsworth Road, Worthing, West
Sussex, BN11 1LD

[5][email address]

National Customer Contact Centre 03708 506506

[6]cid:image004.png@01D617C9.174017B0

dangos adrannau a ddyfynnir

Thank you for your email.

Please note that our reply may be delayed due to the national situation in
respect of the coronavirus (COVID-19) pandemic, which is challenging for
everyone at the moment.

In line with government advice on Covid-19 most of our teams are now
working from home and our local offices are closed. We always aim to
provide the best service we can, in the current circumstances we are
unable to log and process correspondence/ requests as quickly as we would
normally. Your request is important to us and we are working hard to
provide responses to all of our customers.

If your request for information falls under either the Freedom of
Information Act or Environmental Information Regulations, we aim to
respond to you within 20 working days, however due to the impact of
COVID-19 the Information Commissioner’s Office (ICO) accepts this may not
always be possible.

If your request is a general enquiry, we will respond to you as soon as
possible.

In the meantime you may want to visit our website at [1]Gov.uk  and
[2]data.gov.uk to see if there is information available that can assist
you. 

You can also view our [3]customer charter which provides information on
what you can expect from us and our full service commitment. 

For details on how we treat your personal information and how to check
what details we may have for you please read our [4]Personal Information
Charter.

Environmental Incident

If your email was to report an environmental incident e.g. pollution, fish
in distress, dumping of hazardous waste, then please call our freephone
24-hour Incident Hotline on 0800 80 70 60.   

For more details about incident reporting, please see our website:
[5]https://www.gov.uk/report-an-environment...

Thank you for your patience and understanding at this time.

Customers & Engagement Team
Solent and South Downs Area
Environment Agency | Guildbourne House, Chatsworth Road, Worthing, West
Sussex, BN11 1LD
[6]ssd[Environment Agency request email]
03708 506 506
[7]03_twitter[8]01_facebook[9]02_youtube[10]04_flickr[11]05_linkedin

[12]cid:image006.png@01D4BA10.F50B0450

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else. We
have checked this email and its attachments for viruses. But you should
still check any attachment before opening it. We may have to make this
message and any reply to it public if asked to under the Freedom of
Information Act, Data Protection Act or for litigation. Email messages and
attachments sent to or from any Environment Agency address may also be
accessed by someone other than the sender or recipient, for business
purposes.

References

Visible links
1. https://www.gov.uk/government/organisati...
2. https://data.gov.uk/
3. https://www.gov.uk/government/publicatio...
4. https://www.gov.uk/government/organisati...
5. https://www.gov.uk/report-an-environment...
6. mailto:ssd[Environment Agency request email]
7. https://twitter.com/envagency
8. https://www.facebook.com/environmentagency
9. http://www.youtube.co.uk/user/Environmen...
10. https://www.flickr.com/photos/environmen...
11. https://www.linkedin.com/company/environ...
12. https://www.gov.uk/environment-agency

Hi Emily,

I have forwarded your email to the local team who are dealing with your
request.

If you want to contact them directly their email is as follows…

[1][email address]

Thank you and Kind Regards

Danielle Rogers

National Requests

National Customer Contact Centre

Environment Agency

( Tel: 03708 506 506

: Web Site: [2]www.gov.uk/environment-agency

Click an icon to keep in touch with us:-

[3]cid:image001.gif@01CFD3DF.9331B5B0[4]cid:image007.png@01D265B6.5B5CFE40[5]cid:image003.gif@01CFD3DF.9331B5B0[6]cid:image004.gif@01CFD3DF.9331B5B0[7]cid:image005.gif@01CFD3DF.9331B5B0

From: Emily Mott [mailto:[FOI #721915 email]]
Sent: 18 June 2021 11:52
To: National Requests <[Environment Agency request email]>
Subject: Internal review of Freedom of Information request - gas to grid
at Singleton oil well

Dear Environment Agency,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Environment Agency's
handling of my FOI request 'gas to grid at Singleton oil well'.

I was asked to clarify my request and did so. I'm afraid its been a long
time since hearing from the EA. Please coulds someone send a response to
my query?

Thank you so much for your time and consideration.

Kind Regards,

Emily

Request about gas to grid at Singleton oil well (SSD203226), sent 27th Jan
2021 is well overdue.

Clarification sent on Feb. 2nd

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[8][FOI #721915 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[9]https://eur03.safelinks.protection.outlo...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

[10]https://eur03.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

dangos adrannau a ddyfynnir

Dear Emily,     

Thank you for your email below of 18 June.  Please accept our apologies
for the delay in providing a response to you, and for not keeping you
informed of the progress of your FOI requests. 

Due to higher-than-usual workloads and the complicated nature of requests
to the Environment Agency, we are experiencing significant delays in
producing responses to all our customers; however we wish to assure you
that we are still actively investigating your requests and will provide
you with a response as soon as we can. 

We shall endeavour to provide you with an update by 7 July if we have not
already sent you a response. 

Thank you for your patience and understanding at this time.

Kind regards

Customers & Engagement Team

Environmental Planning and Engagement | Solent and South Downs Area | 
Environment Agency | Guildbourne House, Chatsworth Road, Worthing, West
Sussex, BN11 1LD

[1][email address]

National Customer Contact Centre 03708 506506

[2]cid:image004.png@01D617C9.174017B0

From: National Requests
Sent: 21 June 2021 11:32
To: '[FOI #721915 email]'
<[3][FOI #721915 email]>
Subject: 169: Internal review of Freedom of Information request - gas to
grid at Singleton oil well

Hi Emily,

I have forwarded your email to the local team who are dealing with your
request.

If you want to contact them directly their email is as follows…

[4][email address]

Thank you and Kind Regards

Danielle Rogers

National Requests

National Customer Contact Centre

Environment Agency

( Tel: 03708 506 506

: Web Site: [5]www.gov.uk/environment-agency

Click an icon to keep in touch with us:-

[6]cid:image001.gif@01CFD3DF.9331B5B0[7]cid:image007.png@01D265B6.5B5CFE40[8]cid:image003.gif@01CFD3DF.9331B5B0[9]cid:image004.gif@01CFD3DF.9331B5B0[10]cid:image005.gif@01CFD3DF.9331B5B0

From: Emily Mott [[11]mailto:[FOI #721915 email]]
Sent: 18 June 2021 11:52
To: National Requests <[12][Environment Agency request email]>
Subject: Internal review of Freedom of Information request - gas to grid
at Singleton oil well

Dear Environment Agency,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Environment Agency's
handling of my FOI request 'gas to grid at Singleton oil well'.

I was asked to clarify my request and did so. I'm afraid its been a long
time since hearing from the EA. Please coulds someone send a response to
my query?

Thank you so much for your time and consideration.

Kind Regards,

Emily

Request about gas to grid at Singleton oil well (SSD203226), sent 27th Jan
2021 is well overdue.

Clarification sent on Feb. 2nd

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[13][FOI #721915 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[14]https://eur03.safelinks.protection.outlo...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

[15]https://eur03.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

dangos adrannau a ddyfynnir

Dear Emily,     

Please accept our apologies for the delay in our response to you for the
remainder of two FOI requests (SSD203226 and SSD202636), and any
inconvenience this may have caused.

Please be advised of the following response from our technical team
regarding the remainder of your requests. 

·         Please can you tell me how you are regulating this?

The management of the produced gas generated at the site is regulated
through the environmental permit. The incineration of produced gas within
the flares and the generation of heat and electricity within the
combustion plant at the site are all activities are permitted within the
permit and the monitoring of the emissions from these pieces of plant are
controlled through the permit.

As part of the review of the permit currently being carried out at the
site, an improvement condition (IC5) has been included within the permit
which requires the operator to submit for written approval a plan
identifying their identified method for reducing the impact of gas
emissions to atmosphere.

Please find attached a copy of the current environmental permit for the
site and decision document.

Regarding the other questions on which you have asked for information, we
are withholding the information requested and, as a public body, are
required to provide a formal letter of notice (attached) that gives an
explanation for the reasons for this refusal.    

Kind regards

Customers & Engagement Team

Environmental Planning and Engagement | Solent and South Downs Area | 
Environment Agency | Guildbourne House, Chatsworth Road, Worthing, West
Sussex, BN11 1LD

[1][email address]

National Customer Contact Centre 03708 506506

[2]cid:image004.png@01D617C9.174017B0

dangos adrannau a ddyfynnir