Dear Your Homes Newcastle,
I would like you to provide the following information:
The total amount of income received from tenants using the scheme, total from when the furniture scheme first began to April 2018 (This includes scheme assistance to other boroughs)?
The wholesale cost of the following items:-
2x 2 Seater Sofa
Who is the wholesaler of the items?
What action has been taking against tenants who has not returned items?
Details of the exact purpose of the scheme?
How many complaints regarding the scheme have you had in the past year?
Details if a tenant cannot afford to pay the weekly payments and also cannot return the furniture due to needing appropriate equipment for a child, for example a washing machine?
Who governs the scheme, is their a regulator like the Financial Ombudsman?
Where does the money go make from the scheme?
Our Ref 
Dear Emily Maughan
Thank you for your request for information received on 23/07/18. Sarah Brannen, Communications Officer, who is based at Your Homes Newcastle, Benton Park Road, will be dealing with your request.
We are required under the Freedom of Information Act to provide you with a full response within 20 working days. In this case that would be by 20/08/18.
If there is anything further you would like us to know about your request, please contact [Your Homes Newcastle request email] and quote reference number .
If you wish to complain about either the information we hold about you, or the way this request for information has been handled, you have the right to ask us to carry out an internal review.
You can do this by emailing us at [Your Homes Newcastle request email] or writing to Information Requests, YHN House, Benton Road, Newcastle upon Tyne, NE7 7LX with details.
If your concern is about inaccurate information, please tell us any reference numbers associated with the inaccurate information and the reason why you believe the information is inaccurate.
If you ask us to carry out an internal review and remain unhappy with the outcome, you can raise a concern with the Information Commissioner at ico.org.uk . The information Commissioner’s helpline can be contacted on 0303 123 1113
Please find our response attached to your Freedom of Information Request.
If you need any further information please don’t hesitate to contact me.
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Tyne. NE1 8PR. A Company controlled by Newcastle City Council.
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