functions council

Roedd y cais yn rhannol lwyddiannus.

Stuart Hardwicke CARRUTHERS

Dear Sir or Madam,

I would like to know the average proportion of time the elected representatives of your authority spend as part of their duties for 2005/2006, 2006/2007 and 2007/2008 on their main activities. The activities that form their duties (employment) as an elected representative are:

1 directly resolving complaints against the executive (Council Staff) of the Council by residents;
2 sitting on committee's;
3 acting for the political parties that they represent and/or ceremonial duties (i.e. all time not spent on sitting on a Committee or resolving a complaint against the executive);

The total time spent by an elected representative for a Council on these three activities should be 100 per cent of the time they spend 'working for a Council' as an elected representative.

I would additionally like to know how much in total was paid to local councillors to meet all their duties (including expenses) for 2005/2006, 2006/2007 and 2007/2008 by your authority, and how many elected representatives are (and were) represented on your authority for these years.

I would also like to know how many Complaints in total were submitted to your Council in 2005/2006, 2006/2007 and 2007/2008 for each year. I would further like to know how many of these complaints were formally considered by an elected representative for each of these years.

I would further like to know how many complaints against the Executive (Council staff) led to the elected representatives formally identifying that the Executive had acted wrongly for the years 2005/2006, 2006/2007 and 2007/2008, and how many of these formal determinations by the elected representatives identify that there was no wrong-doing by the Executive. How many staff employed by your authority in 2005/2006, 2006/2007 and 2007/2008 ceased to be employed by your authority as a direct result of a complaint against the Executive, and the Councillors identifying this to be the case.

I would further like to know how much money the Council has paid to a complainant (i.e. victim of a Council's wrongdoing) through its own complaints system (i.e. excluding any intervention by the Local Government Ombudsman, Valuation Tribunal or similar body) in 2005/2006, 2006/2007 and 2007/2008.

I would like to know how much money either in the form of local settlement or additional formal finding of maladministration causing injustice the Local Government Ombudsman has recommended that your Council pay in 2005/2006, 2006/2007 and 2007/2008 (for each year) and if the Local Government Ombudsman's recommendations have been met in full (including any non-financial recommendations for each year)). Please detail any recommendation that has not been met in full and provide a copy of the Elected representatives decision. Please additionally identify if these costs were met directly by Council Tax Payers or the Council's insurers (excluding self insurance by a Council)

Finally, please provide details of the financial cost of administering all your complaints systems (including FoI and DP) by the Executive for 2005/2006, 2006/2007 and 2007/2008 and the number of staff employed in administering complaints and resolving these (Full time equivalent staffing levels). Please also provide details of your total administrative costs for 2005/2006, 2006/2007 and 2007/2008 and the total number of staff employed by your authority, as well as any pay increase (including increments) made to the Council's Chief Executive (Head of Paid Service) in pounds sterling for each of these years. Please additionally identify if the Chief Executives wages included performance related payments.

If you do not have this reasonably basic management information related to complaints and/or identify that the costs of accessing the information requested will be more than £450 please state this and identify that your Authority does not have either a functioning or accountable complaints system, and does not maintain any basic management information related to this issue.

If you have a complaints system not fit for purpose please identify which political party currently controls your Council, and if this political party has appointed the current Electoral Registration and Returning Officer through its control of the Council (with date of their formal appointment). Please name the current Electoral Registration and Returning Officer, and identify if they are also Head of Paid Service, and Clerk to your Authority. Please additionally provide any documentation maintained by your Local Authorities Head of Paid Service identifying that they personally do not believe it to be appropriate for your Council to have a complaints system that is fit for purpose. This documentation should be in existence due to the provisions of s4 of the Local Government Act 1989.

Yours faithfully

Stuart HARDWICKE CARRUTHERS

FOI, Stevenage Borough Council

Thank you for your recent request for information, which is now being handled in accordance with the Freedom of Information Act 2000.

The Council will provide you with the information requested by 23rd September 2008, unless there is a legitimate reason preventing its release.

If the Council is unable to provide the information, you will be informed in writing of the reasons.

Yours faithfully,
David Traylor
Legal Services
Stevenage Borough Council
E mail: [email address]

dangos adrannau a ddyfynnir

FOI, Stevenage Borough Council

3 Atodiad

Dear Sirs,

 Further to your request below, please find our replies shown in blue;
there are a couple of items I am awaiting the info on which I will forward
asap.

For further information regarding the cost limit under the Foi Act can be
found via [1]www.ico.gov.uk

With thanks

David Traylor

Legal services

Stevenage Borough Council

     I would like to know the average proportion of time the elected

     representatives of your authority spend as part of their duties
for

     2005/2006, 2006/2007 and 2007/2008 on their main activities. The

     activities that form their duties (employment) as an elected

     representative are: No specific data is held in relation to this,
to research this would involve manually going through every single
complaint. Unfortunately, to do this manual operation would mean the cost
of this would be in excess of the Limit Prescribed under the Freedom of
Information Act.

     1 directly resolving complaints against the executive (Council

     Staff) of the Council by residents; 2 sitting on committee's; 3

     acting for the political parties that they represent and/or

     ceremonial duties (i.e. all time not spent on sitting on a

     Committee or resolving a complaint against the executive);

No specific data is held in relation to this, to research this would
involve manually going through every single complaint. Unfortunately, to
do this manual operation would mean the cost of this would be in excess of
the Limit Prescribed under the Freedom of Information Act.

      The total time spent by an elected representative for a Council
on

     these three activities should be 100 per cent of the time they

     spend 'working for a Council' as an elected representative.

     I would additionally like to know how much in total was paid to

     local councillors to meet all their duties (including expenses)
for

     2005/2006, 2006/2007 and 2007/2008 by your authority, and how
many

     elected representatives are (and were) represented on your

     authority for these years.

      Please see attached

      I would also like to know how many Complaints in total were

     submitted to your Council in 2005/2006, 2006/2007 and 2007/2008
for

     each year. I would further like to know how many of these

     complaints were formally considered by an elected representative

     for each of these years. No specific data is held in relation to
this, to research this would involve manually going through every single
complaint. Unfortunately, to do this manual operation would mean the cost
of this would be in excess of the Limit Prescribed under the Freedom of
Information Act.

Complaints Relating to Stevenage Borough Council

2005/06 – 957

2006/07 – 722

2007/08 – 419

Complaints Relating to Stevenage Homes

(This Organisation manages the Council’s Housing Stock)

01.01.07 – 31.03.07:      140

01.04.07 – 31.03.08:      575

     I would further like to know how many complaints against the

     Executive (Council staff) led to the elected representatives

     formally identifying that the Executive had acted wrongly for the

     years 2005/2006, 2006/2007 and 2007/2008, and how many of these

     formal determinations by the elected representatives identify
that

     there was no wrong-doing by the Executive. How many staff
employed

     by your authority in 2005/2006, 2006/2007 and 2007/2008 ceased to

     be employed by your authority as a direct result of a complaint

     against the Executive, and the Councillors identifying this to be

the case. No specific data is held in relation to this, to research this
would involve manually going through every single complaint.
Unfortunately, to do this manual operation would mean the cost of this
would be in excess of the Limit Prescribed under the Freedom of
Information Act.

     I would further like to know how much money the Council has paid
to

     a complainant (i.e. victim of a Council's wrongdoing) through its

     own complaints system (i.e. excluding any intervention by the
Local

     Government Ombudsman, Valuation Tribunal or similar body) in

2005/2006, 2006/2007 and 2007/2008. No specific data is held in relation
to this, to research this would involve manually going through every
single complaint. Unfortunately, to do this manual operation would mean
the cost of this would be in excess of the Limit Prescribed under the
Freedom of Information Act.

     I would like to know how much money either in the form of local

     settlement or additional formal finding of maladministration

     causing injustice the Local Government Ombudsman has recommended

     that your Council pay in 2005/2006, 2006/2007 and 2007/2008 (for

     each year) and if the Local Government Ombudsman's
recommendations

     have been met in full (including any non-financial
recommendations

     for each year)). Please detail any recommendation that has not
been

     met in full and provide a copy of the Elected representatives

     decision. Please additionally identify if these costs were met

     directly by Council Tax Payers or the Council's insurers
(excluding

     self insurance by a Council)

      Please refer to your separate request where we provided a
response

     Finally, please provide details of the financial cost of

     administering all your complaints systems (including FoI and DP)
by

     the Executive for 2005/2006, 2006/2007 and 2007/2008 and the
number

     of staff employed in administering complaints and resolving these

     (Full time equivalent staffing levels). Please also provide
details

     of your total administrative costs for 2005/2006, 2006/2007 and

     2007/2008 and the total number of staff employed by your
authority,

     as well as any pay increase (including increments) made to the

     Council's Chief Executive (Head of Paid Service) in pounds
sterling

     for each of these years. Please additionally identify if the
Chief

     Executives wages included performance related payments.

COMPLAINTS - Stevenage Borough Council has 1 person who as part of their
duties logs and chases complaints and a supervisor who again as part of
their duties spends approx 1-2 hrs pw relating to complaints, therefore
our estimates are;

            2005/06 – Staff = 0.7 Cost = £14,186

2006/07 – Staff = 0.7 Cost = £14,611

2007/08 – Staff = 0.7 Cost = £14,977

FREEDOM OF INFORMATION AND DATA PROTECTION - Stevenage Borough Council has
1 person who administers these as part of their duties and a Solicitor who
supervises, therefore our estimates are;

2005/06 – Staff = 1 Cost = £25,437

2006/07 – Staff = 1 Cost = £26,187

2007/08 – Staff = 1 Cost = £26,835

COMPLAINTS - Stevenage Homes Ltd have 1 person who deals solely with
complaints, and supervisory support therefore our estimates are;

2006/07 – Staff = 1 Cost = £4,865 (only 3 months of year)

2007/08 – Staff = 1 Cost = £19,463

As the above separate posts contain these functions as part of other
duties, the costs and time spent will vary according to demand.

Stevenage Borough Council – Administrative Costs = 2005/06 £

                                                                                   
2006/07 £

                                                                                   
2007/08 £

Stevenage Borough Council – Staff Numbers =           2005/06 =
803

                                                                                   
2006/07 = 836

                                                                                   
2007/08 = 637

Stevenage Homes
Ltd                                                
2006/07 =

                                                                                   
2007/08 =

Chief Officers Salary Increases –

 2005/06            2006/07             2007/08

2.95%       2.95%   2.475%

No performance related pay

     If you do not have this reasonably basic management information

     related to complaints and/or identify that the costs of accessing

     the information requested will be more than £450 please state
this

     and identify that your Authority does not have either a
functioning

     or accountable complaints system, and does not maintain any basic

     management information related to this issue.

 

     If you have a complaints system not fit for purpose please
identify

     which political party currently controls your Council, and if
this

     political party has appointed the current Electoral Registration

     and Returning Officer through its control of the Council (with
date

     of their formal appointment). Please name the current Electoral

     Registration and Returning Officer, and identify if they are also

     Head of Paid Service, and Clerk to your Authority. Please

     additionally provide any documentation maintained by your Local

     Authorities Head of Paid Service identifying that they personally

     do not believe it to be appropriate for your Council to have a

     complaints system that is fit for purpose. This documentation

     should be in existence due to the provisions of s4 of the Local

     Government Act 1989.

dangos adrannau a ddyfynnir

David.Traylor, Stevenage Borough Council

6 Atodiad

Dear Sirs, I have now added the remaining items, so you enquiry is
complete.

thanks

dangos adrannau a ddyfynnir