Frequent Callers

The request was partially successful.

Dear West Midlands Ambulance Service University NHS Foundation Trust,

Under the Freedom of Information Act I am requesting the following:

1. Any policies and guidance regarding the operation of a frequent caller service.

2. The standards and requirements for placing a person or address onto the frequent caller list, and for removing a person or address from a frequent caller list.

3. The total number of persons or addresses on a frequent caller list for the years 2018, 2017 and 2016.

4. The number of calls made from those persons or addresses prior to and after being placed on a frequent caller list.

5. The number of times an emergency resource was dispatched to a person or address prior to and after it was placed on a frequent caller list.

For questions 3, 4, and 5 I am happy to receive the information as calendar, financial or other year, depending on how the information is recorded by yourselves.

Yours faithfully,

David Holden

:Freedom Of Information Mailbox, West Midlands Ambulance Service University NHS Foundation Trust

2 Attachments

Good afternoon

 

Please see the attached response to your recent request for information
under the Freedom of Information Act.

 

We have also attached a quick survey and we were wondering if we could
spare a few moments of your time to complete and return to either myself,
or the Head of Governance and Risk [1][email address] to help us
improve the service we currently provide.

 

Kind Regards

 

Lynsey Kumari

Freedom of Information & Document Control Officer

West Midlands Ambulance Service University NHS Foundation Trust

Millennium Point, Waterfront Way, Brierley Hill, Dudley, DY5 1LX

Tel: 01384 451662

Have you seen our previous FOI responses? Or Our frequently asked FOI
page? Check it out by clicking [2]here

 

 

 

OFFICIAL - Business data that is not intended for public consumption.
However, this can be shared with external partners, as required.

[3]hello my name is
[4]WMAS has embraced this campaign......

show quoted sections