Frequent Callers
Dear West Midlands Ambulance Service University NHS Foundation Trust,
Under the Freedom of Information Act I am requesting the following:
1. Any policies and guidance regarding the operation of a frequent caller service.
2. The standards and requirements for placing a person or address onto the frequent caller list, and for removing a person or address from a frequent caller list.
3. The total number of persons or addresses on a frequent caller list for the years 2018, 2017 and 2016.
4. The number of calls made from those persons or addresses prior to and after being placed on a frequent caller list.
5. The number of times an emergency resource was dispatched to a person or address prior to and after it was placed on a frequent caller list.
For questions 3, 4, and 5 I am happy to receive the information as calendar, financial or other year, depending on how the information is recorded by yourselves.
Yours faithfully,
David Holden
Good afternoon
Please see the attached response to your recent request for information
under the Freedom of Information Act.
We have also attached a quick survey and we were wondering if we could
spare a few moments of your time to complete and return to either myself,
or the Head of Governance and Risk [1][email address] to help us
improve the service we currently provide.
Kind Regards
Lynsey Kumari
Freedom of Information & Document Control Officer
West Midlands Ambulance Service University NHS Foundation Trust
Millennium Point, Waterfront Way, Brierley Hill, Dudley, DY5 1LX
Tel: 01384 451662
Have you seen our previous FOI responses? Or Our frequently asked FOI
page? Check it out by clicking [2]here
OFFICIAL - Business data that is not intended for public consumption.
However, this can be shared with external partners, as required.
[3]hello my name is
[4]WMAS has embraced this campaign......
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