Frequent Callers

David Holden made this Rhyddid Gwybodaeth request to South Central Ambulance Service NHS Foundation Trust

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Roedd y cais yn rhannol lwyddiannus.

Dear South Central Ambulance Service NHS Foundation Trust,

Under the Freedom of Information Act I am requesting the following:

1. Any policies and guidance regarding the operation of a frequent caller service.

2. The standards and requirements for placing a person or address onto the frequent caller list, and for removing a person or address from a frequent caller list.

3. The total number of persons or addresses on a frequent caller list for the years 2018, 2017 and 2016.

4. The number of calls made from those persons or addresses prior to and after being placed on a frequent caller list.

5. The number of times an emergency resource was dispatched to a person or address prior to and after it was placed on a frequent caller list.

For questions 3, 4, and 5 I am happy to receive the information as calendar, financial or other year, depending on how the information is recorded by yourselves.

Yours faithfully,

David Holden

FOI, South Central Ambulance Service NHS Foundation Trust

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Information Governance Team

[1]South Central Ambulance NHS Foundation Trust
Disclaimer:

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is aged 14 or above, can apply to become a member of our trust. To find
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[2]South Central Ambulance NHS Foundation Trust

References

Visible links
2. http://www.scas.nhs.uk/

FOI, South Central Ambulance Service NHS Foundation Trust

1 Atodiad

Hi,

Thank you for your email, we attach the Frequent Callers Policy as requested.

SCAS do not place patients on lists, or addresses on lists. However we do collate information to refer patients back to primary care for review and an assessment of needs.

Our analysts can attempt to collate data for the top 5 most received calls from the same number if this is in fact what you require, please let us know.

If you are unhappy with the way your request for information has been handled, you can request a review by writing to: Will Hancock, Chief Executive, South Central Ambulance Service NHS Trust, Units 7 & 8 Talisman Business Centre, Talisman Road, Bicester, Oxon, OX26 6HR.

If you remain dissatisfied with the handling of your request or complaint, you have a right to appeal to the Information Commissioner at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone 0303 123 1113 Website https://ico.org.uk/make-a-complaint/offi...

Regards,

Information Governance Officer

01869 363177 or
01869 365000 x5407
[email address]

South Central Ambulance Service NHS Foundation Trust, Northern House, 7-8 Talisman Business Centre, Bicester, OX26 6HR.

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