Freedom of Information Request - Social Housing

The request was partially successful.

To whom it may concern,

I am writing to you under the Freedom of Information Act 2000 to request the following information from your organisation:

1) How many complaints relating to housing has your organisation received in the past five years (January 2016 to present)? How many of these cases are ongoing? [Please could you provide the data for each year e.g. 2016 “X” number of complaints, 2017 “X” number of complaints.]

2) How many staff members do you have working as part of your complaints resolution team or equivalent team?

3) How many social housing tenants (council house and housing association tenants) does your council have? How many social housing dwellings/properties (council house and housing association dwellings/properties) does your council have?

5) How much money has your organisation spent on housing repairs and maintenance each year for the past five years (Jan 2016-present)? [Please could you provide the data for each year e.g. 2016 “X” number, 2017 “X” number]

My preferred format for this data is CSV format.

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.

If you can identify any ways that my request could be refined I would be grateful for any further advice and assistance.

If you have any queries please don’t hesitate to contact me via email or phone (07428474415) and I will be very happy to clarify what I am asking for and discuss the request, my details are outlined below.

Thank you for your time and I look forward to your response.

Best wishes,

Will Tullis

Winchester City Council

2 Attachments

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Winchester City Council

Dear Mr Tullis

Thank you for your freedom of information request which was received by the Winchester City Council Customer Service team.

The request has been logged as received and has been passed to the appropriate department to be answered. You will receive a response within 20 working days.

Many Thanks

Emily Harris
Customer Service Advisor

Winchester City Council
Colebrook Street
Winchester, SO23 9LJ

Tel: 01962 840 222
Email: [Winchester City Council request email]

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Winchester City Council

5 Attachments

Dear Mr Tullis

 

Please find attached response to your freedom of information request.

 

If you are dissatisfied with the way in which this Freedom of Information
request has been handled, you are entitled to ask for a review which would
be carried out by a senior officer of the council. To ask for a review,
you can either email: [email address] or write to Catherine
Knight, Service Lead- Legal, Winchester City Council, City Offices,
Colebrook Street, Winchester SO23 9LJ. After the review, if you remain
dissatisfied, you are entitled to complain to the Information Commissioner
who can be contacted at: [1]www.ico.org.uk.

 

Regards

 

Dee

 

Denise Jenkins

Performance and Projects Manager

 

Winchester City Council

Colebrook Street

Winchester, SO23 9LJ

 

Tel:      01962 848 523

Ext:     2523

 

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