Freedom of Information Request - Social Housing

The request was successful.

To whom it may concern,

I am writing to you under the Freedom of Information Act 2000 to request the following information from your organisation:

1) How many complaints relating to housing has your organisation received in the past five years (January 2016 to present)? How many of these cases are ongoing? [Please could you provide the data for each year e.g. 2016 “X” number of complaints, 2017 “X” number of complaints.]

2) How many staff members do you have working as part of your complaints resolution team or equivalent team?

3) How many social housing tenants (council house and housing association tenants) does your council have? How many social housing dwellings/properties (council house and housing association dwellings/properties) does your council have?

5) How much money has your organisation spent on housing repairs and maintenance each year for the past five years (Jan 2016-present)? [Please could you provide the data for each year e.g. 2016 “X” number, 2017 “X” number]

My preferred format for this data is CSV format.

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.

If you can identify any ways that my request could be refined I would be grateful for any further advice and assistance.

If you have any queries please don’t hesitate to contact me via email or phone (07428474415) and I will be very happy to clarify what I am asking for and discuss the request, my details are outlined below.

Thank you for your time and I look forward to your response.

Best wishes,

Will Tullis

Info, Stratford on Avon District Council

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Customer Services Centre
Stratford on Avon District Council, Elizabeth House, Church Street,
Stratford upon Avon, Warwickshire, CV37 6HX
Switchboard +44 (0)1789 267575,
email [1][Stratford on Avon District Council request email], web [2]www.stratford.gov.uk

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Stratford on Avon District Council

Processing Freedom of Information Request
Freedom of Information #21414
Dear Will Tullis ,

We have started processing your Freedom of Information request. A response
may take up to 20 working days. If you have not received a response after
01/05/2021 , please contact the council ([email address]).

Your Freedom of Information reference number is #21414.

Regards,

Freedom of Information Officer
Stratford-on-Avon District Council

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Stratford on Avon District Council

Freedom of Information Response
#21414
Dear Will Tullis

Further to your request, please see our response below:

1. The following complaints were received by Housing in the past five
years

2016 - 12
2017 - 18
2018 - 23
2019 - 23
2020 - 24
2021 - 1
None are ongoing

2. There are five members of staff within in housing that could respond to
a complaint.

3) How many social housing tenants (council house and housing association
tenants) does your council have? How many social housing
dwellings/properties (council house and housing association
dwellings/properties) does your council have?

None – Stratford on Avon DC transferred its housing stock through LSVT to
Orbit Group.

5) How much money has your organisation spent on housing repairs and
maintenance each year for the past five years (Jan 2016-present)? [Please
could you provide the data for each year e.g. 2016 “X” number, 2017 “X”
number]My preferred format for this data is CSV format.

None – Stratford on Avon DC transferred its housing stock through LSVT to
Orbit Group.

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. An internal review request should be
submitted in writing within 40 working days of receiving the original
reply and should be addressed to:

Phil Grafton, Monitoring Officer,
Stratford-on-Avon District Council,
Elizabeth House,
Church Street,
Stratford-upon-Avon,
Warwickshire
CV37 6HX.

You also have the right to make a complaint to the Information
Commissioner's Office. You can contact the ICO using the information
below;

Tel: 0303 123 1113
E-mail: [email address].
Live chat: https://ico.org.uk/make-a-complaint/

Regards,

Freedom of Information Officer
Stratford-on-Avon District Council

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