Freedom of Information Request - Social Housing

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To whom it may concern,

I am writing to you under the Freedom of Information Act 2000 to request the following information from your organisation:

1) How many complaints relating to housing has your organisation received in the past five years (January 2016 to present)? How many of these cases are ongoing? [Please could you provide the data for each year e.g. 2016 “X” number of complaints, 2017 “X” number of complaints.]

2) How many staff members do you have working as part of your complaints resolution team or equivalent team?

3) How many social housing tenants (council house and housing association tenants) does your council have? How many social housing dwellings/properties (council house and housing association dwellings/properties) does your council have?

5) How much money has your organisation spent on housing repairs and maintenance each year for the past five years (Jan 2016-present)? [Please could you provide the data for each year e.g. 2016 “X” number, 2017 “X” number]

My preferred format for this data is CSV format.

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.

If you can identify any ways that my request could be refined I would be grateful for any further advice and assistance.

If you have any queries please don’t hesitate to contact me via email or phone (07428474415) and I will be very happy to clarify what I am asking for and discuss the request, my details are outlined below.

Thank you for your time and I look forward to your response.

Best wishes,

Will Tullis

Customer Information Service,

Information request
Our reference: 1321833

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Customer Information Service,

Information request
Our reference: 1321833

show quoted sections

Dear Customer Information Service,

Is there an update to my request? I have not heard from you since April 9.

Yours sincerely,

Will Tullis

Customer Information Service,

Dear Will Tullis,
 
On 09 April 2021 the following request for clarification was sent to you:
 
 
Dear Will Tullis
 
Freedom of Information Act 2000
 
I am writing to ask you to clarify your request. This is because we need
further details from you in order to identify and locate the information.
Therefore I should be grateful if you would please clarify the following:

Does question 2 ("How many staff members do you have working as part of
your complaints resolution team or equivalent team?") of your request also
relate to housing?
 
I will not be able to take this matter further without this extra
information from you. Please let me know by 17/08/2021.
 
If I do not hear from you within the timeframe provided, I shall take it
that you do not wish to pursue this request and will consider the request
closed. 
 
If you need assistance, please contact me on 01522 554011 or
[1][email address]
 
 
Please accept my apologies that you did not receive this email, it was
sent to the following address:
[2][FOI #743674 email]
 
Please ensure that you have checked your spam folder from emails from us
that may have been incorrectly flagged as spam.
 
If you can provide me with the clarification requested above I will be
happy to progress your request.
 
Kind regards,

Finley Beddows
Customer Information Service
Lincolnshire County Council
Room 136
County Offices, Newland
LN1 1YL
Customer Information Service: 01522 554011

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Dear Customer Information Service,

Is there an update to my request? I have not heard from you since April 9.

Yours sincerely,

Will Tullis

show quoted sections

Customer Information Service,

Information request
Our reference: 1321833

show quoted sections