Freedom of Information Request - Social Housing

Chichester District Council Nid oedd gan y wybodaeth y gofynnwyd amdani.

To whom it may concern,

I am writing to you under the Freedom of Information Act 2000 to request the following information from your organisation:

1) How many complaints relating to housing has your organisation received in the past five years (January 2016 to present)? How many of these cases are ongoing? [Please could you provide the data for each year e.g. 2016 “X” number of complaints, 2017 “X” number of complaints.]

2) How many staff members do you have working as part of your complaints resolution team or equivalent team?

3) How many social housing tenants (council house and housing association tenants) does your council have? How many social housing dwellings/properties (council house and housing association dwellings/properties) does your council have?

5) How much money has your organisation spent on housing repairs and maintenance each year for the past five years (Jan 2016-present)? [Please could you provide the data for each year e.g. 2016 “X” number, 2017 “X” number]

My preferred format for this data is CSV format.

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.

If you can identify any ways that my request could be refined I would be grateful for any further advice and assistance.

If you have any queries please don’t hesitate to contact me via email or phone (07428474415) and I will be very happy to clarify what I am asking for and discuss the request, my details are outlined below.

Thank you for your time and I look forward to your response.

Best wishes,

Will Tullis

Chichester District Council

Dear Will,

Request for Information - Our Ref: FL-101003457803

Thank you for your request for information regarding complaints relating
to housing has your organisation received in the past five years . Your
request was received on 06/04/2021 and I am dealing with it under the
terms of the Freedom of Information Act 2000.

You will receive the information requested within 20 working days unless
the Council does not hold the information or there is a reason for it to
be withheld. I will write to you in any event.

If you have any requirements regarding the format any information should
be supplied in, e.g. the language to be used, audio, large print and so
on, then please let me know.

If you have any queries or concerns then please do not hesitate to contact
me. Please remember to quote the reference number above in any future

Kind regards

Paulina Glowacka
[email address]
Contact Centre
Chichester District Council

Tel: 01243 534734 | Fax: 01243 776766 | [email address] | |

dangos adrannau a ddyfynnir

Jenny Jones, Chichester District Council

3 Atodiad

Dear Will Tullis


Thank you for your email received 01/04/2021, requesting information
regarding Social Housing


Apologies for the delay in response.  Our response to you is that
unfortunately Chichester District Council is not a landlord having
transferred all our housing stock in 2001 therefore this FOI is not
relevant to us.


To comply with the GDPR your contact details will be stored on a secure
database for the purposes of responding to your FOI request for one year.
  This information will not be provided to any other organisation.  “The
Council works hard to take care of your information in accordance with the
General Data Protection Regulations.  See
[1] for
further details.”


If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review.  Internal review requests should be
submitted within two months of the date of receipt of the response to your
original request and should be addressed to Nicholas Bennett, Divisional
Manager of Democratic Services, please quote the case ID reference as
above on all communication.


Yours sincerely



[2] Supervisor



Ext: 34749 | Tel: 01243534749 | [email address] | Fax:
For all the latest coronavirus and council news, sign up to our monthly email newsletter: [4]


dangos adrannau a ddyfynnir