Freedom of Information Request - Social Housing

The request was successful.

To whom it may concern,

I am writing to you under the Freedom of Information Act 2000 to request the following information from your organisation:

1) How many complaints relating to housing has your organisation received in the past five years (January 2016 to present)? How many of these cases are ongoing? [Please could you provide the data for each year e.g. 2016 “X” number of complaints, 2017 “X” number of complaints.]

2) How many staff members do you have working as part of your complaints resolution team or equivalent team?

3) How many social housing tenants (council house and housing association tenants) does your council have? How many social housing dwellings/properties (council house and housing association dwellings/properties) does your council have?

5) How much money has your organisation spent on housing repairs and maintenance each year for the past five years (Jan 2016-present)? [Please could you provide the data for each year e.g. 2016 “X” number, 2017 “X” number]

My preferred format for this data is CSV format.

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.

If you can identify any ways that my request could be refined I would be grateful for any further advice and assistance.

If you have any queries please don’t hesitate to contact me via email or phone (07428474415) and I will be very happy to clarify what I am asking for and discuss the request, my details are outlined below.

Thank you for your time and I look forward to your response.

Best wishes,

Will Tullis

Ceredigion CE Freedom Of Information, Ceredigion County Council

Diolch am eich neges e-bost a fydd yn cael sylw gan y swyddog cyswllt
priodol maes o law.

 

Thank you for your e-mail communication which will receive attention from
the appropriate link officer

 

--

Rydym yn croesawu gohebiaeth yn Gymraeg a Saesneg. Cewch ateb Cymraeg i
bob gohebiaeth Gymraeg ac ateb Saesneg i bob gohebiaeth Saesneg. Ni fydd
gohebu yn Gymraeg yn arwain at oedi.

Ymwadiad:

Er y cymerir pob gofal posib i sicrhau cywirdeb unrhyw wybodaeth a chyngor
a roddir yn yr ohebiaeth hon, ni dderbynnir atebolrwydd am unrhyw
golledion a all godi o unrhyw gamgymeriadau sy'n gynwysedig ac fe'ch
atgoffir o'r angen i chi ofyn am gyngor proffesiynol eich hun.

Bwriedir y neges ebost hon, ac unrhyw atodiadau iddi, at sylw'r person(au)
y'i danfonwyd atynt yn unig. Os nad chi yw'r derbynnydd y cyfeiriwyd y
neges hon ato ef neu hi, neu'r person sydd gyfrifol am drosglwyddo'r neges
hon iddo ef neu hi, mi ddylech hysbysu'r anfonwr ar eich union. Oni bai
mai chi yw'r person neu gynrychiolydd y person y cyfeiriwyd y neges hon at
ef neu hi nid ydych wedi eich awdurdodi i, ac ni ddylech chi, ddarllen,
copio, dosbarthu, defnyddio na chadw'r neges hon nac unrhyw gyfran ohoni.

O dan y Ddeddf Amddiffyn Data 1998 a Deddf Rhyddid Gwybodaeth 2000 gellir
datgelu cynnwys y negest ebost hon.

We welcome correspondence in Welsh and English. Correspondence received in
Welsh will be answered in Welsh and correspondence in English will be
answered in English. Corresponding in Welsh will not involve any delay.

Disclaimer:

While reasonable care is taken to ensure the correctness of any
information and advice given in this correspondence no liability is
accepted for losses arising from any errors contained in it and you are
reminded of the need to obtain your own professional advice.

The information in this email and any attachments is intended solely for
the attention and use of the named addressee(s). If you are not the
intended recipient, or person responsible for delivering this information
to the intended recipient, please notify the sender immediately. Unless
you are the intended recipient or his/her representative you are not
authorised to, and must not, read, copy, distribute, use or retain this
message or any part of it.

Under the Data Protection Act 1998 and the Freedom of Information Act 2000
the contents of this email may be disclosed.

Ceredigion CE Freedom Of Information, Ceredigion County Council

Dear Will Tullis ,

Thank you for your e-mail dated 1st April 2021.

The content of your e-mail forms a request under the Freedom of Information Act 2000 and Ceredigion County Council has a timeframe of 20 working days in which to respond, which is on or before 4th May 2021. We will therefore be in further contact with you.

Should you have any queries please do not hesitate to contact us.

Yours sincerely,

FOI Team

Tîm Cwynion a Rhyddid Gwybodaeth
Complaints & Freedom of Information Team
Cyngor Sir Ceredigion County Council
Canolfan Rheidol
Rhodfa Padarn
Llanbadarn Fawr
Aberystwyth
Ceredigion
SY23 3UE

01545 574151

Cwynion / Complaints
[email address].cymru / [email address]

Rhyddid Gwybodaeth / Freedom of Information
[email address].cymru / [Ceredigion County Council request email]

www.ceredigion.gov.uk

--

Rydym yn croesawu gohebiaeth yn Gymraeg a Saesneg. Cewch ateb Cymraeg i bob gohebiaeth Gymraeg ac ateb Saesneg i bob gohebiaeth Saesneg. Ni fydd gohebu yn Gymraeg yn arwain at oedi.

Ymwadiad:

Er y cymerir pob gofal posib i sicrhau cywirdeb unrhyw wybodaeth a chyngor a roddir yn yr ohebiaeth hon, ni dderbynnir atebolrwydd am unrhyw golledion a all godi o unrhyw gamgymeriadau sy'n gynwysedig ac fe'ch atgoffir o'r angen i chi ofyn am gyngor proffesiynol eich hun.

Bwriedir y neges ebost hon, ac unrhyw atodiadau iddi, at sylw'r person(au) y'i danfonwyd atynt yn unig. Os nad chi yw'r derbynnydd y cyfeiriwyd y neges hon ato ef neu hi, neu'r person sydd gyfrifol am drosglwyddo'r neges hon iddo ef neu hi, mi ddylech hysbysu'r anfonwr ar eich union. Oni bai mai chi yw'r person neu gynrychiolydd y person y cyfeiriwyd y neges hon at ef neu hi nid ydych wedi eich awdurdodi i, ac ni ddylech chi, ddarllen, copio, dosbarthu, defnyddio na chadw'r neges hon nac unrhyw gyfran ohoni.

O dan y Ddeddf Amddiffyn Data 1998 a Deddf Rhyddid Gwybodaeth 2000 gellir datgelu cynnwys y negest ebost hon.

We welcome correspondence in Welsh and English. Correspondence received in Welsh will be answered in Welsh and correspondence in English will be answered in English. Corresponding in Welsh will not involve any delay.

Disclaimer:

While reasonable care is taken to ensure the correctness of any information and advice given in this correspondence no liability is accepted for losses arising from any errors contained in it and you are reminded of the need to obtain your own professional advice.

The information in this email and any attachments is intended solely for the attention and use of the named addressee(s). If you are not the intended recipient, or person responsible for delivering this information to the intended recipient, please notify the sender immediately. Unless you are the intended recipient or his/her representative you are not authorised to, and must not, read, copy, distribute, use or retain this message or any part of it.

Under the Data Protection Act 1998 and the Freedom of Information Act 2000 the contents of this email may be disclosed.

Ceredigion CE Freedom Of Information, Ceredigion County Council

Dear Will Tullis ,

Thank you for your e-mail dated 1st April 2021.

The content of your e-mail forms a request under the Freedom of Information Act 2000 and Ceredigion County Council has a timeframe of 20 working days in which to respond, which is on or before 4th May 2021. We will therefore be in further contact with you.

We have amended your previous FOI request. Please could you use the above reference when dealing with this FOI.

Should you have any queries please do not hesitate to contact us.

Yours sincerely,

FOI Team

Tîm Cwynion a Rhyddid Gwybodaeth
Complaints & Freedom of Information Team Cyngor Sir Ceredigion County Council Canolfan Rheidol Rhodfa Padarn Llanbadarn Fawr Aberystwyth Ceredigion
SY23 3UE

01545 574151

Cwynion / Complaints
[email address].cymru / [email address]

Rhyddid Gwybodaeth / Freedom of Information [email address].cymru / [Ceredigion County Council request email]

www.ceredigion.gov.uk

--

Rydym yn croesawu gohebiaeth yn Gymraeg a Saesneg. Cewch ateb Cymraeg i bob gohebiaeth Gymraeg ac ateb Saesneg i bob gohebiaeth Saesneg. Ni fydd gohebu yn Gymraeg yn arwain at oedi.

Ymwadiad:

Er y cymerir pob gofal posib i sicrhau cywirdeb unrhyw wybodaeth a chyngor a roddir yn yr ohebiaeth hon, ni dderbynnir atebolrwydd am unrhyw golledion a all godi o unrhyw gamgymeriadau sy'n gynwysedig ac fe'ch atgoffir o'r angen i chi ofyn am gyngor proffesiynol eich hun.

Bwriedir y neges ebost hon, ac unrhyw atodiadau iddi, at sylw'r person(au) y'i danfonwyd atynt yn unig. Os nad chi yw'r derbynnydd y cyfeiriwyd y neges hon ato ef neu hi, neu'r person sydd gyfrifol am drosglwyddo'r neges hon iddo ef neu hi, mi ddylech hysbysu'r anfonwr ar eich union. Oni bai mai chi yw'r person neu gynrychiolydd y person y cyfeiriwyd y neges hon at ef neu hi nid ydych wedi eich awdurdodi i, ac ni ddylech chi, ddarllen, copio, dosbarthu, defnyddio na chadw'r neges hon nac unrhyw gyfran ohoni.

O dan y Ddeddf Amddiffyn Data 1998 a Deddf Rhyddid Gwybodaeth 2000 gellir datgelu cynnwys y negest ebost hon.

We welcome correspondence in Welsh and English. Correspondence received in Welsh will be answered in Welsh and correspondence in English will be answered in English. Corresponding in Welsh will not involve any delay.

Disclaimer:

While reasonable care is taken to ensure the correctness of any information and advice given in this correspondence no liability is accepted for losses arising from any errors contained in it and you are reminded of the need to obtain your own professional advice.

The information in this email and any attachments is intended solely for the attention and use of the named addressee(s). If you are not the intended recipient, or person responsible for delivering this information to the intended recipient, please notify the sender immediately. Unless you are the intended recipient or his/her representative you are not authorised to, and must not, read, copy, distribute, use or retain this message or any part of it.

Under the Data Protection Act 1998 and the Freedom of Information Act 2000 the contents of this email may be disclosed.

Ceredigion CE Freedom Of Information, Ceredigion County Council

4 Attachments

Dear Will Tullis,

 

Thank you for your Freedom of Information request dated 1^st April 2021.

 

The information you have requested is as follows:

 

1) How many complaints relating to housing has your organisation received
in the past five years (January 2016 to present)? How many of these cases
are ongoing? [Please could you provide the data for each year e.g. 2016
“X” number of complaints, 2017 “X” number of complaints.]

Please note that the following information relates to complaints against
the Council’s Housing Services which includes Homelessness, Housing
Options, Housing Standards, Housing Register, Disabled Facilities Grants:

2016: 2

2017: 2

2018: 1

2019: 3

2020: 2

1^st January 2021 – April 1^st 2021: 2

 

None of the above cases are ongoing.

 

2) How many staff members do you have working as part of your complaints
resolution team or equivalent team?

The Council’s Complaints & Freedom of Information Team consists of 1
Complaints & Freedom of Information Manager, 2 Complaints & Freedom of
Information Officers (1 full time, 1 part-time – 0.8 FTE) & 1 Complaints
Officer

 

3) How many social housing tenants (council house and housing association
tenants) does your council have? How many social housing
dwellings/properties (council house and housing association
dwellings/properties) does your council have?

Ceredigion County Council is not a stock holding Local Authority and
therefore the answer to this question is 0.

 

5) How much money has your organisation spent on housing repairs and
maintenance each year for the past five years (Jan 2016-present)? [Please
could you provide the data for each year e.g. 2016 “X” number, 2017 “X”
number]

Ceredigion County Council is not a stock holding Local Authority and
therefore the answer to this question is 0.

 

We hope that the above information will be of assistance, however if you
have any complaints in relation to this FOI response the Council operates
an internal appeals procedure.  If you wish to utilise this procedure
please respond to this e-mail, marked for the attention of: Mr Alun
Williams, Corporate Lead Officer for Policy, Performance and Public
Protection, within 40 working days of the date of this response.

 

Should you have any queries regarding the above response please do not
hesitate to contact us.

 

Yours sincerely,

FOI Team

 

Tîm Cwynion a Rhyddid Gwybodaeth

Complaints & Freedom of Information Team 

Cyngor Sir Ceredigion County Council

Canolfan Rheidol
Rhodfa Padarn
Llanbadarn Fawr
Aberystwyth
Ceredigion
SY23 3UE

 

01545 574151

 

Cwynion / Complaints

[1][email address].cymru  / [2][email address]

 

Rhyddid Gwybodaeth / Freedom of Information

[3][email address].cymru  /  [4][Ceredigion County Council request email]

 

[5]www.ceredigion.gov.uk

 

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(3)  

 

[8]cid:image005.png@01D34C17.0D8B5430

 

[9]cid:image003.png@01D65535.D676DCF0

 

 

--

Rydym yn croesawu gohebiaeth yn Gymraeg a Saesneg. Cewch ateb Cymraeg i
bob gohebiaeth Gymraeg ac ateb Saesneg i bob gohebiaeth Saesneg. Ni fydd
gohebu yn Gymraeg yn arwain at oedi.

Ymwadiad:

Er y cymerir pob gofal posib i sicrhau cywirdeb unrhyw wybodaeth a chyngor
a roddir yn yr ohebiaeth hon, ni dderbynnir atebolrwydd am unrhyw
golledion a all godi o unrhyw gamgymeriadau sy'n gynwysedig ac fe'ch
atgoffir o'r angen i chi ofyn am gyngor proffesiynol eich hun.

Bwriedir y neges ebost hon, ac unrhyw atodiadau iddi, at sylw'r person(au)
y'i danfonwyd atynt yn unig. Os nad chi yw'r derbynnydd y cyfeiriwyd y
neges hon ato ef neu hi, neu'r person sydd gyfrifol am drosglwyddo'r neges
hon iddo ef neu hi, mi ddylech hysbysu'r anfonwr ar eich union. Oni bai
mai chi yw'r person neu gynrychiolydd y person y cyfeiriwyd y neges hon at
ef neu hi nid ydych wedi eich awdurdodi i, ac ni ddylech chi, ddarllen,
copio, dosbarthu, defnyddio na chadw'r neges hon nac unrhyw gyfran ohoni.

O dan GDPR y DU, Deddf Diogelu Data 2018, a Deddf Rhyddid Gwybodaeth 2000,
gellir datgelu cynnwys yr e-bost hwn.

We welcome correspondence in Welsh and English. Correspondence received in
Welsh will be answered in Welsh and correspondence in English will be
answered in English. Corresponding in Welsh will not involve any delay.

Disclaimer:

While reasonable care is taken to ensure the correctness of any
information and advice given in this correspondence no liability is
accepted for losses arising from any errors contained in it and you are
reminded of the need to obtain your own professional advice.

The information in this email and any attachments is intended solely for
the attention and use of the named addressee(s). If you are not the
intended recipient, or person responsible for delivering this information
to the intended recipient, please notify the sender immediately. Unless
you are the intended recipient or his/her representative you are not
authorised to, and must not, read, copy, distribute, use or retain this
message or any part of it.

Under the UK GDPR, Data Protection Act 2018 and the Freedom of Information
Act 2000 the contents of this email may be disclosed.

References

Visible links
1. mailto:[email address].cymru
2. mailto:[email address]
3. mailto:[email address].cymru
4. mailto:[Ceredigion County Council request email]
5. http://www.ceredigion.gov.uk/
6. http://www.ceredigion.gov.uk/
7. http://www.ceredigion.gov.uk/preswyliwr/...