Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywSantino Pani mewngofnodwch a gadael i bawb wybod.

Freedom of Information Request about the toilet facilities in London

We're waiting for Santino Pani to read a recent response and update the status.

Dear Hounslow Borough Council,

I am writing for a formal request of information under the Freedom of Information Act 2000 (FOIA 2000), regarding the toilet facilities in the boroughs of London. Please provide me details of the following questions:

1. How many public toilets are available in your council’s borough?
2. How much did your council spend in maintenance of the public toilets, cleaners etc, during the last financial year 2018/2019?
3. Does your council pay to Transport for London for the toilet services? If yes, how much was this last financial year 2018/2019?
4. How many toilets are out of service in your borough?
5. How many reports for antisocial behaviors have been made during last year, that happened on toilets, and how many toilets have been closed for antisocial behavior or vandalism?

Please give me an accurate answer, in a spreadsheet format, NOT TEXT or PDF, as I need to analyze the data’s.

Yours faithfully,

Santino Pani

Freedom of Information, Hounslow Borough Council

Thank you for your email which has been received by the Customer Relations
Team. Receipt of your request for information is acknowledged.  

We will either deal with your request or pass it onto our service teams to
provide you with a response.    

Freedom of Information (FOI) requests – the Council will respond within 20
working days from the time of receipt if this is within working hours
or, if received out of hours, from the next working
day.[1]https://www.hounslow.gov.uk/info/20110/o...

To comply with the Local Government Transparency Code 2015 further
information can be found at
[2]https://www.hounslow.gov.uk/info/20110/o...

Thank you
Customer Relations Team

For information about what we do with personal data see our privacy notice
[3]Customer services: privacy notice | Privacy notice

References

Visible links
1. https://www.hounslow.gov.uk/info/20110/o...
2. https://www.hounslow.gov.uk/info/20110/o...
3. https://www.hounslow.gov.uk/info/20110/o...

London Borough of Hounslow,

[1]London Borough of Hounslow
02-Dec-2019

Dear Santino Pani,

Thank you for your Freedom of Information request. The reference number
is FIR003028.

We will respond to your request within 20 working days. If we need
clarification, we will contact you.

Please use the reference number above for all future communication about
this case. You will be able to track the progress of this case by
logging into your My Hounslow Account.

Further information can be found on our website at the following link:
[2]Freedom of Information & Environmental Information Regulations

Kind regards,

Customer Relations
London Borough of Hounslow

[3]Unsubscribe from these emails.

References

Visible links
1. https://myaccount.hounslow.gov.uk/q
2. https://www.hounslow.gov.uk/info/20110/o...
3. http://email.myaccount.hounslow.gov.uk/u...

Freedom of Information, Hounslow Borough Council

Dear Santino Pani,

Thank you for your below FOI request.

This has been logged under reference number FIR003028 to the service team for a response. This response will follow to you within the 20 working day deadline.

For future reference, you are now able to use the online form to make further Freedom of Information Requests. This is our preferred method, because this form helps us to capture all of the information needed to respond to your request quickly.

Kind Regards,

Jonathan Fowler |Customer Relations Officer
2nd Floor, Hounslow House
London Borough of Hounslow
Office: 020 8583 5211
www.hounslow.gov.uk

Follow us online: Twitter: @LBofHounslow and Facebook: www.facebook.com/HounslowCouncil

For information about what we do with personal data see our privacy notice Customer services: privacy notice | Privacy notice

dangos adrannau a ddyfynnir

Freedom of Information, Hounslow Borough Council

2 Atodiad

Dear Santino Pani,

 

Re: FREEDOM OF INFORMATION ACT (FOI) 2000 2004 RESPONSE – FIR003028

 

I am writing regarding your request for information dated 01 December
2019. You have requested the following:

 

1. How many public toilets are available in your council’s borough?

2. How much did your council spend in maintenance of the public toilets,
cleaners etc, during the last financial year 2018/2019?

3. Does your council pay to Transport for London for the toilet services?
If yes, how much was this last financial year 2018/2019?

4. How many toilets are out of service in your borough?

5. How many reports for antisocial behaviors have been made during last
year, that happened on toilets, and how many toilets have been closed for
antisocial behavior or vandalism?

 

Please give me an accurate answer, in a spreadsheet format, NOT TEXT or
PDF, as I need to analyze the data’s.

 

Response – Please see attached spreadsheet

 

The response to your request has been dealt with under the Freedom of
Information Act 2000.

 

Copyright and misuse of information

 

Most of the information that is provided in response to a FOI or EIR
request will be owned by the London Borough of Hounslow and is therefore
covered by the [1]Open Government Licence. However, the copyright of some
of the information we share may be owned by another person or organisation
(eg Ordnance Survey).

 

Individuals and organisations are free to re-use any information covered
by the Open Government Licence for commercial or non-commercial purposes,
provided the terms of the licence are adhered to. Where the copyright of
the information is owned by another person or organisation, you must apply
to the copyright owner to obtain their permission for re-use.

 

If you wish to make a request for information again, please complete the
online, which you can access by following the link below, as this will
provide us with the required information to ensure a prompt response to
your request:

 

[2]https://eforms.hounslow.gov.uk/ufs/ufsma...

 

If you do not feel that the Council has dealt with your request for
information appropriately or wish to request a review of this response,
please contact the FOI Review Officer at [3][Hounslow Borough Council request email]

 

Yours sincerely

 

 

Kamaljit Reay | Customer Relations Officer

2^nd Floor, Hounslow House

London Borough of Hounslow

Office: 020 8583 5211

[4]www.hounslow.gov.uk

 

Follow us online: Twitter: [5]@LBofHounslow and Facebook:
[6]www.facebook.com/HounslowCouncil

 

For information about what we do with personal data see our privacy notice
Customer services: privacy notice | Privacy notice 

 

[7]cid:image003.png@01D5B408.69C98450

 

References

Visible links
1. http://www.nationalarchives.gov.uk/doc/o...
http://www.nationalarchives.gov.uk/doc/o...
2. https://eforms.hounslow.gov.uk/ufs/ufsma...
3. mailto:[Hounslow Borough Council request email]
4. http://www.hounslow.gov.uk/
http://www.hounslow.gov.uk/
5. https://twitter.com/LBofHounslow
6. http://www.facebook.com/hounslowcouncil

Dear Freedom of Information,

Thank you for your response, and I appreciate you responded on the proper way. You are one of the few councils that used a spreadsheet format as I requested.

However, I am not satisfied of the response of Q.2, on which you claims either that the amount of time to collect the data would exceed 18 hours, or that the costs for toilets maintenance is included in the general expenses of the council, and cannot be separated, therefore you are applying to Exemption 12; but the same article, comma 12,13 and 22 says that the costs for a not central government authority should be estimated in approximately £25/h, and that you should provide an explanation supported by a cogent evidence.
You claimed that you would take approximately 18 hours to collect these information, and calculating it, it should be a total costs of £450, which enters reasonably on the limit of time; thus the exemption you are referring to seems inappropriate.
Can you please give me the data I requested? Or eventually, can you please provide the data of the general costs related to the toilets costs? You wrote that the toilets are cared by a company called “FUSION”.
Please provide me the data of costs you pay to this company.

Thank you

Santino Pani

Freedom of Information, Hounslow Borough Council

Thank you for your email which has been received by the Customer Relations
Team. Receipt of your request for information is acknowledged.  

 

Hounslow Council offices are now closed until 2^nd January 2020. We will
handle all Information requests received in this period from 2^nd January
when the office reopens. Further information about Freedom of Information
requests can be found at the following link;

 

[1]https://www.hounslow.gov.uk/info/20110/o...

 

To comply with the Local Government Transparency Code 2015 further
information can be found at the following link;

 

[2]https://www.hounslow.gov.uk/info/20110/o...

 

Thank you
Customer Relations

 

For information about what we do with personal data see our privacy notice
[3]Customer services: privacy notice | Privacy notice

References

Visible links
1. https://www.hounslow.gov.uk/info/20110/o...
2. https://www.hounslow.gov.uk/info/20110/o...
3. https://www.hounslow.gov.uk/info/20110/o...

London Borough of Hounslow,

[1]London Borough of Hounslow
03-Jan-2020

Dear Santino Pani,

Thank you for your Freedom of Information request. The reference number
is FIR003158.

We will respond to your request within 20 working days. If we need
clarification, we will contact you.

Please use the reference number above for all future communication about
this case. You will be able to track the progress of this case by
logging into your My Hounslow Account.

Further information can be found on our website at the following link:
[2]Freedom of Information & Environmental Information Regulations

Kind regards,

Customer Relations
London Borough of Hounslow

[3]Unsubscribe from these emails.

References

Visible links
1. https://myaccount.hounslow.gov.uk/q
2. https://www.hounslow.gov.uk/info/20110/o...
3. http://email.myaccount.hounslow.gov.uk/u...

Freedom of Information, Hounslow Borough Council

Dear Santino Pani,

Thank you for you below email. As you are dissatisfied with the response to your FOI request, we have logged this as an internal review.

This has been logged under reference number FIR003158 and been passed on for a response to be provided to you at the earliest.

The response will be provided by the Councils internal review officer.

Kind regards

Joseph Sheldrake | Customer Relations Officer
2nd Floor, Hounslow House
London Borough of Hounslow
Office: 020 8583 5211
www.hounslow.gov.uk

Follow us online: Twitter: @LBofHounslow and Facebook: www.facebook.com/HounslowCouncil

For information about what we do with personal data see our privacy notice Customer services: privacy notice | Privacy notice

dangos adrannau a ddyfynnir

Freedom of Information, Hounslow Borough Council

1 Atodiad

Dear Mr Pani

 

I am attaching the response to your internal review .

 

Kind regards

Tina Dunkin

 

Tina Dunkin | Head of Customer Relations 

2^nd Floor, Hounslow House

London Borough of Hounslow

Office: 020 8583 3749

[1]www.hounslow.gov.uk

 

Follow us online: Twitter: @LBofHounslow and Facebook:
[2]www.facebook.com/HounslowCouncil

 

For information about what we do with personal data see our privacy notice
[3]Customer services: privacy notice | Privacy notice

 

 

 

 

 

[4]Link to: London Borough of Hounslow

References

Visible links
1. http://www.hounslow.gov.uk/
2. http://www.facebook.com/HounslowCouncil
3. https://www.hounslow.gov.uk/info/20110/o...
4. London Borough of Hounslow
https://www.hounslow.gov.uk/

Dear Mrs Dunkin,

Your response does not seem appropriate, and it seems you are just joking me.
What you mean that you have to measure each toilet to have the budget for their maintenance?
You need only to find the budget for the company “FUSION”.
As you are not willing to give me this information, I am now writing to the Information Commissioner.

Regards,

Santino Pani

Freedom of Information, Hounslow Borough Council

Thank you for your email which has been received by the Customer Relations
Team. Receipt of your request for information is acknowledged.  

We will either deal with your request or pass it onto our service teams to
provide you with a response.    

The Council will respond to your Freedom of Information request within 20
working days from the time of receipt if this is within working hours, or,
if received out of hours, from the next working day. Further information
can be found at the following link:

[1]https://www.hounslow.gov.uk/info/20110/o...

To comply with the Local Government Transparency Code 2015 further
information can be found at
[2]https://www.hounslow.gov.uk/info/20110/o...

Thank you
Customer Relations Team

For information about what we do with personal data see our privacy notice
[3]Customer services: privacy notice | Privacy notice

 

[4]Link to: London Borough of Hounslow

References

Visible links
1. https://www.hounslow.gov.uk/info/20110/o...
2. https://www.hounslow.gov.uk/info/20110/o...
3. https://www.hounslow.gov.uk/info/20110/o...
4. London Borough of Hounslow
https://www.hounslow.gov.uk/

Freedom of Information, Hounslow Borough Council

Dear Santino Pani

 

Thank you for your email dated 28th January. I apologise for the delay in
the response. I have been away from the office. I will review the response
with the services teams and will respond fully to you.

 

Kind regards

Tina Dunkin

 

Tina Dunkin | Head of Customer Relations 

2^nd Floor, Hounslow House

London Borough of Hounslow

Office: 020 8583 3749

[1]www.hounslow.gov.uk

 

Follow us online: Twitter: @LBofHounslow and Facebook:
[2]www.facebook.com/HounslowCouncil

 

For information about what we do with personal data see our privacy notice
[3]Customer services: privacy notice | Privacy notice

 

 

 

 

dangos adrannau a ddyfynnir

Freedom of Information, Hounslow Borough Council

Dear Santino Pani,

 

I am writing following my acknowledgement to you.

 

We do not separate the cost of cleaning and maintenance for the toilets
and therefore cannot provide that information to you as such. However in
the example provided to you, we were demonstrating the steps we would need
to undertake to identify the figure for the cleaning and maintenance for
the toilets in the Libraries. One of these steps is to measure the area of
the toilet so we could calculate how much of the overall costs would be
for toilets. However to do this, it would take more than 18 hours and this
is an exemption (section 12) under the Freedom of Information Act. I have
provided the full response to this point in my letter dated 24^th January.

 

In terms of the toilets managed by Fusion, you have asked ‘How much did
your council spend in maintenance of the public toilets, cleaners etc,
during the last financial year 2018/2019?’

 

The Council has no budget for the management of the Leisure facilities so
the answer would be 0. However it might be helpful if I explain that
although the Council does not provide a budget for this, it does monitor
the performance of Fusion Lifestyle in maintaining the standards as part
of a regular inspection programme.

 

Fusion Lifestyle is responsible for the management and operation of
several Sport and Leisure Centres, Public Halls and Community facilities
within the borough. These responsibilities include building maintenance
and the replacement of all equipment, associated plant and external sports
facilities as per the agreement, the service specification, the agreed
method statements, good industry practice, guidance and the Authority's
policies and all applicable legislation.

 

Kind regards

Tina Dunkin

 

 

Tina Dunkin | Head of Customer Relations 

2^nd Floor, Hounslow House

London Borough of Hounslow

Office: 020 8583 3749

[1]www.hounslow.gov.uk

 

Follow us online: Twitter: @LBofHounslow and Facebook:
[2]www.facebook.com/HounslowCouncil

 

For information about what we do with personal data see our privacy notice
[3]Customer services: privacy notice | Privacy notice

 

From: Freedom of Information
Sent: 21 February 2020 18:47
To: [FOI #624558 email]
Cc: Freedom of Information <[Hounslow Borough Council request email]>
Subject: RE: response to Internal Review FIR003158

 

Dear Santino Pani

 

Thank you for your email dated 28th January. I apologise for the delay in
the response. I have been away from the office. I will review the response
with the services teams and will respond fully to you.

 

Kind regards

Tina Dunkin

 

Tina Dunkin | Head of Customer Relations 

2^nd Floor, Hounslow House

London Borough of Hounslow

Office: 020 8583 3749

[4]www.hounslow.gov.uk

 

Follow us online: Twitter: @LBofHounslow and Facebook:
[5]www.facebook.com/HounslowCouncil

 

For information about what we do with personal data see our privacy notice
[6]Customer services: privacy notice | Privacy notice

 

dangos adrannau a ddyfynnir

Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywSantino Pani mewngofnodwch a gadael i bawb wybod.