Freedom of Information

The request was successful.

Dear HM Passport Office,

Please can you provide the following information for your Glasgow office?

1 - Please advise the total spend on recruitment agencies in the last 12 months?
2 - Please advise what the temporary agency spend for admin, call centre, data processing and clerical roles in the last 12 months?
3 - Please advise what the temporary agency spend for roles such as warehouse, catering and cleaners in the last 12 months?
4 - Please advise what the permanent agency spend has been in the last 12 months?
5 - Which recruitment agencies have you used in the last 12 months for admin, call centre, data processing , clerical, warehouse, catering and cleaners?
6 - Which framework agreements do you use for agencies? ie Scottish Government, APUK, Crown Commercial Services?
7 - What process do recruitment agencies have to follow to be given jobs to work on?
8 - Who is responsible for engaging new recruitment agencies?
Yours faithfully,

Kirsty Duffin

If your enquiry falls within the remit of a Freedom of Information request
Her Majesty’s Passport Office will send you an acknowledgement within the
next 2 working days.

 

If your enquiry does not fall within the Freedom of Information remit this
will not be forwarded or responded to. Therefore please contact the
appropriate department listed below:

 

• For a passport enquiry or complaint, please complete an online enquiry
form

 

• If your enquiry or complaint relates to a certificate which you have
ordered from the General Registrar’s Office, please complete the
certificate service order enquiries form.

 

• If your request is for information relating to your data held by Her
Majesty’s Passport Office or an individual it falls under the terms of the
Data Protection Act 1998 and may qualify as a Subject Access Request,
please email [email address]

 

• If your enquiry relates to nationality you should forward your enquiry
to the UK Visas and Immigration enquiry team who are better placed to
respond, please email    [email address

 

 

show quoted sections

FOI Requests, HM Passport Office

Dear Ms Duffin,

Thank you for contacting the Home Office with your request.

This has been assigned to a caseworker (case ref 58852). We will aim to send you a full response by 22/06/2020 which is twenty working days from the date we received your request.

If you have any questions then please do not hesitate to contact us.

Thank you,

N McKenzie
Home Office

show quoted sections

FOI Responses, HM Passport Office

1 Attachment

Dear Ms. Duffin,

 

Please see attached the response to your freedom of information request,
under FOI 58852.

 

Yours sincerely

Accounting Operations Unit

Home Office Finance

 

 

 

show quoted sections