Foreign call centres.

Roy Peterson made this Rhyddid Gwybodaeth request to Bank of England

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Roedd y cais yn llwyddiannus.

Dear Bank of England,

I am writing to find out under the FOI Act whether or not you currently have any foreign call centres?

Do you have any foreign call centres (or customer service centres or whatever you call them) dealing with customers via phone and/or email and/or social media and/or any other methods?

I am defining "foreign" as meaning outside of, England, Wales, Scotland, Northern Ireland, Jersey, Guernsey, Alderney, Herm, Sark, Isle Of Man, so anywhere outside of these places is what i am asking about.

If the answer is no then just tell me that and you can ignore the rest of my request below:

However if the answer is yes then please tell me:

What countries and what cities within these countries are these call centres located in?

How many people work in these call centres?

How many people work during one shift in these call centres?

How many hours do these call centre employees work per day and per week and per month?

What are the shift times (in the local time of that country) that the employees work?

How much (in the local currency of that country) do these call centre employees get paid?

How is the wage worked out (eg is it per hour or per day or a salary)?

How often do they get paid (eg weekly or monthly)?

How are they paid (eg cash or cheque or direct to bank account)?

Are they directly employed by you or by another company or agency on behalf of you?

What is the minimum age of the people that work in these call centres?

What measures have you put in place to ensure the employees are treated well and fairly especially if they are located in a country without any decent labour laws?

I am awaiting your response regarding my questions within twenty working days.

Yours faithfully,

Roy Peterson

Enquiries, Bank of England

Dear Roy Peterson

We acknowledge receipt of your email dated 15 March below (our ref: CAS-43115-B7M6B7).

We will reply in due course.

Yours sincerely

Information Access Team
Bank of England

Threadneedle Street, London EC2R 8AH
+44 20 3461 4878

dangos adrannau a ddyfynnir

Enquiries, Bank of England

2 Atodiad

Dear Roy Peterson

 

Please find attached response to your email dated 15 March below.

 

Yours sincerely

 

[1]Bank   Information
of Access Team
England Bank of
England

Threadneedle
Street,
London EC2R
8AH
+44 20 3461
4878

 

 

 

 

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