FOI Request – Printing / Mailing / Email / IT Services

The request was successful.

Dear St Helens Metropolitan Borough Council,

1. Do you provide a centralised printing and / or reprographics service?
a. Who are the current suppliers of production digital printing systems? (this does not include office MFD systems)
b. Can you provide details of make / model of the equipment and when it was installed?
c. Can you provide the last 3 years approximate costs for the supply of digital printing equipment and indicate when the contract is to expire?
d. If you outsource this function in whole or in part, please indicate who is the current supplier/s are, annual spend for the last 3 years, and when the contract is due to expire. (This does not include ad-hoc print requests)
e. Can you please provide contact details for the person responsible for the above?

2. Do you provide a centralised mail fulfilment service?
a. Who are the current suppliers of mail fulfilment systems?
b. Can you provide details of make / model of the equipment and when it was installed?
c. When does the contract expire?
d. If you outsource this function in whole or in part, please indicate who the current supplier/s are and when the contract is due to expire. (This does not include ad-hoc print requests)
e. Can you please tell me how many franking machines the Council has?
f. Can you please identify the financial spend on all these products broken down by (Mailing Systems, Mailing Software, Franking Systems) for the last 3 years (total per year not per device will suffice)?
g. Can you please provide contact details for the person responsible for the above?

3. Can you please confirm your line of business systems for the following business areas and confirm if the printing / mailing is done in house, outsourced or a mixture? Common line of business systems will include Civica, Agresso, Capita, Northgate and some will have their own in-house systems.
a. Council Tax
b. NNDR
c. Housing Benefits
d. Elections
e. Social Housing
f. Finance

4. Can you please confirm if you use any document composition / personalisation / transactional software which may include but is not limited to one or more of the following - Paris, Formscape, PlanetPress, XMPie, Gandlake
a. Can you please provide details of the core supplier of these products?
b. Can you please provide details of any external support or consultancy for these products and the name/s of the supplier?
c. Can you please identify the financial spend on these products for the last 3 years broken down by license costs, support costs and consultancy costs?
d. Can you please provide contact details for the person responsible for the above?

5. Can you please confirm if the authority uses an ESP (Email Service Provider) such as Mandrill, Mailgun, SparkPost etc for sending bulk email?
a. Can you please provide contact details for the person responsible for the above?

6. Can you please confirm if the authority uses MailChimp for sending bulk email?
a. Can you please provide contact details for the person responsible for the above?

7. Can you please confirm who provide your IT Services and what (if any) elements are outsourced, who to and when the contract is due to end?
a. Can you please provide contact details for the person responsible for the above?

Yours faithfully,

Glen Charles

Contact Centre, St Helens Metropolitan Borough Council

Dear Mr Charles

Thank you for your recent request for information, which will be treated
as a request under the Freedom of Information Act 2000/Environmental
Information Regulations 2004 (EIR).

Your enquiry has been given a reference number 20171208-00016-1. Please
quote this reference in any future correspondence with us concerning this
matter.

As of the 1st April 2017, if the information you are requesting falls
under EIR (see [1]here for more details) then a charge may be applicable
in line with [2]guidance from the Information Commissioner's Office. Once
your request has been reviewed you will be informed of an appropriate
charge that may be applied.

In accordance with the Act, a response will be sent to you within 20
working days from the date following the receipt of the request or receipt
of an applicable payment.

Kind regards,
St. Helens Council
01744 676789

------------------------ Original Email -------------- Received On:
07/12/2017 17:12:37 GMT
Subject:Freedom of Information request - FOI Request b . Printing /
Mailing / Email / IT Services

Dear St Helens Metropolitan Borough Council, 1. Do you provide a
centralised printing and / or reprographics service? a. Who are the
current suppliers of production digital printing systems? (this does not
include office MFD systems) b. Can you provide details of make / model of
the equipment and when it was installed? c. Can you provide the last 3
years approximate costs for the supply of digital printing equipment and
indicate when the contract is to expire? d. If you outsource this function
in whole or in part, please indicate who is the current supplier/s are,
annual spend for the last 3 years, and when the contract is due to expire.
(This does not include ad-hoc print requests) e. Can you please provide
contact details for the person responsible for the above? 2. Do you
provide a centralised mail fulfilment service? a. Who are the current
suppliers of mail fulfilment systems? b. Can you provide details of make /
model of the equipment and when it was installed? c. When does the
contract expire? d. If you outsource this function in whole or in part,
please indicate who the current supplier/s are and when the contract is
due to expire. (This does not include ad-hoc print requests) e. Can you
please tell me how many franking machines the Council has? f. Can you
please identify the financial spend on all these products broken down by
(Mailing Systems, Mailing Software, Franking Systems) for the last 3 years
(total per year not per device will suffice)? g. Can you please provide
contact details for the person responsible for the above? 3. Can you
please confirm your line of business systems for the following business
areas and confirm if the printing / mailing is done in house, outsourced
or a mixture? Common line of business systems will include Civica,
Agresso, Capita, Northgate and some will have their own in-house systems.
a. Council Tax b. NNDR c. Housing Benefits d. Elections e. Social Housing
f. Finance 4. Can you please confirm if you use any document composition /
personalisation / transactional software which may include but is not
limited to one or more of the following - Paris, Formscape, PlanetPress,
XMPie, Gandlake a. Can you please provide details of the core supplier of
these products? b. Can you please provide details of any external support
or consultancy for these products and the name/s of the supplier? c. Can
you please identify the financial spend on these products for the last 3
years broken down by license costs, support costs and consultancy costs?
d. Can you please provide contact details for the person responsible for
the above? 5. Can you please confirm if the authority uses an ESP (Email
Service Provider) such as Mandrill, Mailgun, SparkPost etc for sending
bulk email? a. Can you please provide contact details for the person
responsible for the above? 6. Can you please confirm if the authority uses
MailChimp for sending bulk email? a. Can you please provide contact
details for the person responsible for the above? 7. Can you please
confirm who provide your IT Services and what (if any) elements are
outsourced, who to and when the contract is due to end? a. Can you please
provide contact details for the person responsible for the above? Yours
faithfully, Glen Charles
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St.Helens Council, St Helens Metropolitan Borough Council

1 Attachment

Please find attached our response.

 

Regards

St Helens Council

If you disagree with our decision or are otherwise unhappy with how we
have dealt with your request, in the first instance please write to St
Helens Council, Internal Audit, Town Hall, Victoria Square, St Helens,
Merseyside WA10 1HP.
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