FOI related to Telecare/Telehealth/Assistive Technology/Technology Enabled Care services

The request was successful.

Dear Cambridgeshire County Council,

Service = 4 areas; Telecare, Assistive Technology/Technology Enabled Care/Telehealth, please answer in respect of each.
1. Do you offer a Telecare/Assistive Technology/Technology Enabled Care/Telehealth service?
a. If so what elements are provided?
b. Are these provided jointly or as separate services – please explain?
c. Please provide a brief description for each element and what is included locally.

2. Who commissions/jointly commissions this service and in what financial percentages?

3. How much is spent on this service?
Total budget: Total spend:

Please complete the table below in respect of Telecare, Assistive Technology, Technology Enabled Care and Telehealth:
Annual Budget Annual Spend
Of which is Disabled Facility Grants
Of which is Better Care Fund
Of which is from Community Equipment budget
Of which is other; please name budget

What is offered by the service:
Type of Provision Cost for Each Element Who Provides? Please answer in respect of each element; Telecare, Telehealth, Technology Enable Care and Assistive Technology
Assessment
Prescription
Purchasing of Kit
Delivery of Kit
Responder Service
Monitoring Centre
Collection of Stock
Refurbishment of Stock

4. What stock do you prescribe/assess for:
Yes Percentage of work
Ambient temperate
Epilepsy
Carbon Monoxide
Environmental Sensors
GPS and Tracking Devices
Medication Dispensers
Door Sensors
Smoke Detectors
Alarms
Bed/Chair Occupancy
Falls Detector
Community Equipment
Heart Rate
Weight
Activity Monitoring
Reminder Apps
Alexa/Google Spot
Aids to Daily Living
Other – please specify

5. How many assessors assess and prescribe on behalf of each service (4 mentioned above), please answer for each service?
a. Are there a range of trained assessors, if so what is the range?
b. From where are these assessors employed – percentages please, split by basic and specialist or any other range used for assessors?

6. How many assessments are done per year? Please answer for each service.
a. What are the typical wait times for assessment – please provide a triage scale if you have one and associated wait times
b. How delivers equipment/technology once assessed – please give response and timescale for each service

7. What is the eligibility criteria for accessing the services? Please describe for each service.

8. Do you charge for any element of the service – if so which elements; please provide your costs. Please answer for each service.
a. What ‘self-serve’, privately funded options are there for each service?

9. Do you have any showcase facility, either physical space or staff time dedicated, for each service?

10. What is your population total covered by your authority/organisation?

11. How many current registered users do you have for each service?

12. What percentage of your catalogue items are analogue and how many are digital? Please answer for each service.

13. How often are ‘specials’ issued? How many were issued for each service in 18/19.

14. Do you have a link to traditional community equipment services? If so please explain in respect of each service.

15. How do your services directly support hospital discharges?
a. Are assessments done on the ward or in the home – percentages for each?

16. How are the services preparing for the digital switch in 2025? Please explain in respect of each service.

17. How is the benefit measured/outcome of intervention assessed? Please answer in respect of each service.
a. Are service users revisited to reassess outcome? If so who does the reassessment and how is it measured? Please answer for each service.

Yours faithfully,
Lucie Eden

FOI, Cambridgeshire County Council

Dear Lucie Eden

Re: Freedom of Information Request ref 1267474.

Thank you for your email. Your request will be dealt with in line with the Freedom of Information Act and its regulations. In accordance with the Act, the Council aims to respond to all requests within 20 working days, in this instance by 6th February 2020.

If we require further information, clarification or a fee in order to fulfil your request we will contact you again. Please quote the reference number above in all future correspondence concerning this request.

Yours sincerely,

Josephine Bailey
Information Management Analyst

Information Governance Team
Cambridgeshire County Council
Email: [Cambridgeshire County Council request email]
Tel: 01223 699137

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FOI, Cambridgeshire County Council

1 Attachment

Dear Lucie Eden

 

Freedom of Information Act request response – Ref 1267474

 

Cambridgeshire County Council has now considered your request under the
Freedom of Information Act. We can confirm that we do hold the information
requested by you. Please find our response as set out below. 

 

Request

 

Service = 4 areas; Telecare, Assistive Technology/Technology Enabled
Care/Telehealth, please answer in respect of each.

1.            Do you offer a Telecare/Assistive Technology/Technology
Enabled Care/Telehealth service? 

a.            If so what elements are provided?

b.            Are these provided jointly or as separate services – please
explain?

c.            Please provide a brief description for each element and what
is included locally.

 

2.            Who commissions/jointly commissions this service and in what
financial percentages?

 

3.            How much is spent on this service?

Total budget:                                    Total spend:

 

Please complete the table below in respect of Telecare, Assistive
Technology, Technology Enabled Care and Telehealth:

               Annual Budget   Annual Spend

Of which is Disabled Facility Grants                         

Of which is Better Care Fund                      

Of which is from Community Equipment budget                 

Of which is other; please name budget                  

 

What is offered by the service:

Type of Provision              Cost for Each Element     Who Provides?
Please answer in respect of each element; Telecare, Telehealth, Technology
Enable Care and Assistive Technology

Assessment                       

Prescription                       

Purchasing of Kit                            

Delivery of Kit                   

Responder Service                         

Monitoring Centre                         

Collection of Stock                         

Refurbishment of Stock                

 

4.            What stock do you prescribe/assess for:

               Yes         Percentage of work

Ambient temperate                       

Epilepsy                             

Carbon Monoxide                           

Environmental Sensors                 

GPS and Tracking Devices                           

Medication Dispensers                 

Door Sensors                    

Smoke Detectors                            

Alarms                 

Bed/Chair Occupancy                    

Falls Detector                   

Community Equipment                 

Heart Rate                        

Weight                

Activity Monitoring                       

Reminder Apps                 

Alexa/Google Spot                         

Aids to Daily Living                        

Other – please specify                  

 

5.            How many assessors assess and prescribe on behalf of each
service (4 mentioned above), please answer for each service?

a.            Are there a range of trained assessors, if so what is the
range?

b.            From where are these assessors employed – percentages
please, split by basic and specialist or any other range used for
assessors?

 

6.            How many assessments are done per year?  Please answer for
each service.

a.            What are the typical wait times for assessment – please
provide a triage scale if you have one and associated wait times

b.            How delivers equipment/technology once assessed – please
give response and timescale for each service

 

7.            What is the eligibility criteria for accessing the
services?  Please describe for each service.

 

8.            Do you charge for any element of the service – if so which
elements; please provide your costs.  Please answer for each service.

a.            What ‘self-serve’, privately funded options are there for
each service?

 

9.            Do you have any showcase facility, either physical space or
staff time dedicated, for each service?

 

10.         What is your population total covered by your
authority/organisation?

 

11.         How many current registered users do you have for each
service?

 

12.         What percentage of your catalogue items are analogue and how
many are digital?  Please answer for each service.

 

13.         How often are ‘specials’ issued?  How many were issued for
each service in 18/19.

 

14.         Do you have a link to traditional community equipment
services?  If so please explain in respect of each service.

 

15.         How do your services directly support hospital discharges?

a.            Are assessments done on the ward or in the home –
percentages for each?

 

16.         How are the services preparing for the digital switch in
2025?  Please explain in respect of each service.

 

17.         How is the benefit measured/outcome of intervention assessed? 
Please answer in respect of each service.

a.            Are service users revisited to reassess outcome?  If so who
does the reassessment and how is it measured?  Please answer for each
service.

 

Our response

 

Please find our response attached.

 

Complaints

I hope this information is helpful but if you are unhappy with the service
you have received in relation to your request and wish to make a complaint
or request a review, you should write to Information Management, at either
[Cambridgeshire County Council request email] or by post at Box No. OCT1224, Shire Hall,
Cambridge CB3 0AP within 40 days of the date of this e-mail.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at: Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF, or via their website: https://ico.org.uk/.

 

Generally, the ICO will not undertake a review or make a decision on a
request until the internal review process has been completed.

 

Yours sincerely,

 

Josephine Bailey

Senior Information Management Analyst

 

Information Governance Team

Cambridgeshire County Council

Shire Hall, Cambridge, CB3 0AP

T: 01223 699137 / 01223 703831

E: [email address]

 

 

 

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