Fire control call priorities

Roedd y cais yn llwyddiannus.

Dear Surrey County Council,

Please can you advise if the joint Surrey and West Sussex Fire & Rescue Service control room use a call grading policy?

If so can you please provide full details of that policy.

IE a persons reported fire might be graded as a ‘life risk’ call and be giving a grading of 1 within your command and control system and a bin alight might be give a grade 4 etc.

Yours faithfully,

Tim Maidstone

Information request
Our reference: 543046
Your reference: [FOI #692716 email]
 
Dear Mr Maidstone
 
Freedom of Information Act 2000
 
Thank you for your request for information that was received on 21
September 2020.
 
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Mary Elliott
Freedom of Information Officer
Law & Governance - Resources
 
Surrey County Council | County Hall | Penrhyn Rd | Kingston upon Thames |
KT1 2DN |  Email: [email address]
 
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1 Atodiad

Information request
Our reference: 543046
Your reference: [FOI #692716 email]
 
Dear Mr Maidstone
 
Thank you for your request for information received on 21 September 2020.
 
Please find attached our response to your request.
 
Please can you advise if the joint Surrey and West Sussex Fire & Rescue
Service control room use a call grading policy?

If so can you please provide full details of that policy. IE a persons
reported fire might be graded as a 'life risk' call and be giving a
grading of 1 within your command and control system and a bin alight might
be give a grade 4 etc.

Surrey Fire and Rescue Service do not use a grading system apart from
'critical and non-critical' incidents.  Appliances would be re-directed to
a life risk call and this decision would be made by the Officer in Charge
at the time of call.

We supply this information based on your original request. Please do not
hesitate to contact me at the address below if you have any queries
regarding the information enclosed. Remember to quote the reference number
above in any future communications.

If you are unhappy with the handling of your request for information and
wish to make a complaint or request a review of our decision, in the first
instance you should contact the County Council, quoting your request
number given above, at:

Freedom of Information Officer, Surrey County Council, Room 134, County
Hall, Penhryn Road, Kingston Upon Thames, Surrey, KT1 2DN

[email address]

If you are not satisfied by the County Council's response to your
complaint, you have the right to apply to the Information Commissioner for
a decision. The Information Commissioner will normally expect you to have
exhausted our complaints procedure. The Information Commissioner can be
contacted at:

Information Commissioner's Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire, SK9 5AF

Yours sincerely

Georgina Sheehan

Business Support Officer
Surrey Fire and Rescue Headquarters
Croydon Road
Reigate
RH2 0EJ

Tel 01737 242444

 
Surrey County Council
This email contains proprietary confidential information some or all of
which may be legally privileged and/or subject to the provisions of
privacy legislation. It is intended solely for the addressee.
If you are not the intended recipient, an addressing or transmission error
has misdirected this e-mail; you must not use, disclose, copy, print or
disseminate the information contained within this e-mail. Please notify
the author immediately by replying to this email.
Any views expressed in this email are those of the individual sender,
except where the sender specifically states these to be the views of
Surrey County Council.
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have been taken to ensure that no viruses are present. Surrey County
Council cannot accept responsibility for any loss or damage arising from
the use of this email or attachments.