Financial redress following a claim for universal credit

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Dear Department for Work and Pensions,

Following the coronavirus outbreak, many tax credit claimants made claims for universal credit (UC), either on the direct advice of the DWP or in the absence of the advice that their tax credit awards would be terminated as a result, which now appears on the DWP website.
On 11 March 2019, Neil Couling, Director General of the Universal Credit programme, in oral evidence to the Work and Pensions Committee, stated that a person who moves to UC and ends up worse off than they would have been if they had received the correct advice, would be compensated.

Could you please provide the following information:
1. How many claims for financial redress have been made by claimants who have claimed UC and are worse off due to incorrect/ lack of advice from the DWP, since the lockdown restrictions started to come into effect, on 16 March 2020?
2. How many claims for financial redress, where a person has moved to UC and would have been better off if they had received correct advice, have resulted in a payment being made since Mr Couling's comments in March 2019.

Yours faithfully,

Lynsey Dalton

DWP freedom-of-information-requests, Department for Work and Pensions

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Operations FOI Team,

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Dear Lynsey Dalton,

I am writing in response to your request for information, received 9th
July.

Yours sincerely,

DWP Central FoI Team