Expenditure
Dear Coventry and Warwickshire Partnership NHS Trust,
Could you tell me how much the Trust spent on interperters services in each of the past 5 financial years to date; The top 5 countries in which interpreters were used in each of those years; If the trust has access to interpreters over the phone, face to face on a 24-7 basis
Yours faithfully,
Emma Smith
Our Reference: FOI 228 14 – Interpreting Expenditure
Your reference: WDTK 239297
Dear Ms Smith
Re: Request for information – Freedom of Information Act 2000
I am writing to acknowledge your request for information about
Interpreting expenditure.
I have recorded your request as having been received on Friday, 14^th
November 2014. As you are no doubt aware, the Partnership Trust are
required to respond to you within a maximum of 20 working days so you will
be hearing from me again soon.
If I need to clarify anything about your request, I will contact you again
to discuss any issues so that we can answer your request as accurately as
possible.
Please do not hesitate to contact me, either by e-mail or on the contact
telephone number given below, if you have any further queries about your
request.
Yours sincerely
Naomi Wills
Information Governance
Coventry and Warwickshire Partnership Trust
Wayside House
Wilsons Lane
Coventry
CV6 6NY
Tel: 024 7658 8821/024 7653 6807
[1][Coventry and Warwickshire Partnership NHS Trust request email]
References
Visible links
1. mailto:[Coventry and Warwickshire Partnership NHS Trust request email]
mailto:[Coventry and Warwickshire Partnership NHS Trust request email]
Your reference: WDTK 239297
Trust reference: FOI 228 14
Dear Ms Smith
Re: Freedom of Information Request – FOI 228 14 - Interpreting
Expenditure
Further to your request for information regarding the above, I am now able
to supply you with the following information:
· Could you tell me how much the Trust spent on interpreters
services in each of the past 5 financial years to date; i.e. 2009/10,
2010/11, 2011/12, 2012/13, 2013/14
Total Sum Spent on Translation and Interpretation Services
2009/10 2010/2011 2011/2012 2012/2013 2013/2014
£130,931 £80,976 £322,921 £305,485 £369,109
The increase in costs from 2010/2011 is as a result of the transfer of
Coventry Community Health Services to the Coventry and Warwickshire
Partnership Trust on 1 April 2011.
· The top 5 countries in which interpreters were used in each of
those years;
Please note the response below is based on the top 5 languages, as opposed
to the top 5 countries for which interpreters were required.
Top 5 Languages Top 5 Languages Top 5 Languages Top 5 Languages
2010/2011 2011/2012 2012/2013 2013/2014
1 Polish 1 Panjabi 1 Panjabi 1 Polish
2 Gujarati 2 Polish 2 Polish 2 Panjabi
3 Panjabi 3 Portuguese 3 Portuguese 3 Urdu
4 Portuguese 4 Gujarati 4 Latvian/Russian 4 Farsi (Iranian)
5 Urdu 5 Thai 5 Gujarati 5 Romanian
· If the trust has access to interpreters over the phone, face to
face on a 24-7 basis
The Trust has access to interpreters via telephone and on a face-to-face
basis. The telephone service is available to the Trust on a 24-hour basis
through the Services of Language Line. There is an out-of-hours number
for emergency situations for face-to-face contacts.
Please do not hesitate to contact me again if you have any queries about
this response to your request for information or if you have any
difficulty in viewing the e-mail.
If you are not satisfied with the way in which your request has been
handled and I am not able to provide you with a satisfactory response, you
should then write to the Freedom of Information Inbox inserting ‘Request
for Internal Review’ in your subject heading box, together with the
request reference number.
In the event that you are not satisfied with the response to your internal
review, then you have the right to contact the Information Commissioner
directly. The Information Commissioner has a form on the website that you
can use for sending in your complaint to them
The address is as follows:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 01625 545700 (Switchboard)
Fax: 01625 524510
The Web site address is [1]www.ico.gov.uk/
Yours sincerely
Jennifer Lewis
Information Governance
On behalf of Naomi Wills - Head of Information Governance
Coventry and Warwickshire Partnership Trust
Wayside House
Wilsons Lane
Coventry
CV6 6NY
Tel: 024 7658 8821/024 7653 6807
[2][Coventry and Warwickshire Partnership NHS Trust request email]
References
Visible links
1. http://www.ico.gov.uk/
http://www.ico.gov.uk/
2. mailto:[Coventry and Warwickshire Partnership NHS Trust request email]
mailto:[Coventry and Warwickshire Partnership NHS Trust request email]
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