ERP Systems

Michael Rohan made this Rhyddid Gwybodaeth request to North East London Commissioning Support Unit

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

North East London Commissioning Support Unit Nid oedd gan y wybodaeth y gofynnwyd amdani.

Dear North East London Commissioning Support Unit,

What Applications are you running for:
o Finance (ERP)?
o HR? (HCM)
o Payroll?

o What versions of the above Applications are you running?
o When was your last Application upgrade?
o Are you planning another upgrade in the next 12-18 months?
o If applicable, which Systems Integrator or consultancy do you use to assist with upgrades, installations etc?

o What kind of support is included in the contract/s (functional/technical/etc.?)
o Where do you advertise any Finance/HR/Payroll procurement opportunities?
o Who is responsible for looking after these contracts?

Yours faithfully,

Michael Rohan

CONTACTUS, England (NHS ENGLAND & NHS IMPROVEMENT - X24), North East London Commissioning Support Unit

Dear Customer,
 
Thank you for your email.
 
Due to the coronavirus (COVID-19) outbreak, NHS England has paused the
investigation of new and existing complaints. This enables clinical staff,
including GPs, to focus on front line patient care. It also enables our
complaints teams to provide vital support to the NHS.

We will continue to review and acknowledge all new complaints and will act
upon any concerns about patient safety or safeguarding. However, we will
not investigate the complaint or respond until further notice.

All customers awaiting a response to a complaint will be notified that the
investigation is on hold.

 

We will resume our complaints service as soon as possible. In the
meantime, thank you for your patience and understanding.

We are currently receiving a higher than usual volume of emails so it may
take us a little longer to respond. In the meantime, you may find the
following information helpful.
Please note: our normal working hours are 08:00 to 18:00 from Monday to
Friday (excluding Bank Holidays). Emails received at the weekend will not
be reviewed until the next working day.
How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to share feedback or make a
complaint.<https://www.england.nhs.uk/contact-us/co...>
What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service. All hospitals have a Patient
Advice and Liaison Service
(PALS)<https://www.nhs.uk/common-health-questio...>.
Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS
website<https://www.nhs.uk/Service-Search/Clinic...>
Does the NHS England Customer Contact Centre provide medical advice?
No. Our advisors are not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website<https://www.england.nhs.uk/about/>
How do you use my information?
NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website.<https://www.england.nhs.uk/contact-us/pr...>
NHS England Customer Contact Centre

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FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), North East London Commissioning Support Unit

Dear  Michael Rohan ,

Thank you for your communication dated 01 May 2020.

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

If you have any queries about this request or wish to contact us again,
please email [1][NELCSU request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NELCSU request email].

Yours sincerely, 

Freedom of Information
Corporate Communications Team
Transformation and Corporate Operations Directorate
NHS England
PO Box 16738
REDDITCH
B97 9PT
Tel: 0300 311 22 33
Email: [3][NELCSU request email]

‘High quality care for all, now and for future generations’

 

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FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), North East London Commissioning Support Unit

Dear Michael Rohan,

Re:      Freedom of Information request (Our Ref: FOI-2005-1185089)

Thank you for your Freedom of Information (FOI) request dated 01 May 2020

Your exact request was:-

“Freedom of Information request - ERP SystemsDear North East London
Commissioning Support Unit,

What Applications are you running for:
o Finance (ERP)?
o HR? (HCM)
o Payroll?

o What versions of the above Applications are you running?
o When was your last Application upgrade?
o Are you planning another upgrade in the next 12-18 months?
o If applicable, which Systems Integrator or consultancy do you use to
assist with upgrades, installations etc?

o What kind of support is included in the contract/s
(functional/technical/etc.?)
o Where do you advertise any Finance/HR/Payroll procurement opportunities?
o Who is responsible for looking after these contracts?”
 
It may help if we explain that NEL CSU is hosted by NHS England. As such
any FOI requests made in relation to the NEL’s infrastructure are answered
on their behalf by NHS England.

NHS England may hold recorded information in relation to your request.

However, we are unable to begin processing your request without further
clarification.

Under Section 1(3) of the FOI Act, an authority is not obliged to comply
with an FOI request when it reasonably requires further information in
order to identify and locate the information requested.

We would be grateful if you could clarify what is meant by ERP, as NHS
England does not recognise the term.

Please be assured we are keen to assist with your enquiry. However, we
cannot guarantee that Section 12 or any other exemptions under the FOI act
will not apply to any further information requested.

Please send your clarified request to [1][NELCSU request email] quoting
your reference number as it appears in the subject bar.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NELCSU request email].

Yours sincerely,

Freedom of Information
Corporate Communications Team
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [NELCSU request email]
 

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