ERP Systems

Roedd y cais yn llwyddiannus.

Dear Disclosure Scotland,

o What Applications are you running for:
o Finance?
o HR?
o Payroll?
o Project?
o CRM?
o Manufacturing?
o Sourcing?
o Invoice Scanning Tool?
o Are you using Config Snapshot?
o What BI Tool are you using?

o What versions of the above Applications are you running?
o When was your last Application upgrade?
o Are you planning another upgrade in the next 12-18 months?
o Do you have an Oracle support partner for applications? If so who?
o Do you have an SAP support partner for applications? If so who?
o What kind of support is included in the contract/s (functional/technical/etc.?)
o What is the value of the SAP application support contract and when does it end?
o What is the value of the Oracle application support contract and when does it end?
o When does the SAP and/or Oracle contracts expire?

o Are you running any Oracle Databases, if so what versions are you running?
o Are you running any SAP Databases if so what versions are you running?
o What applications are being run on these Databases?
o Are you planning another Database upgrade in the next 12-18 months?
o Do you have an Oracle support partner for Databases? If so who?
o Do you have an SAP support partner for Databases? If so who?
o What is the value of the database support contract for SAP and when does it expire?
o What is the value of the database support contract for Oracle and when does it expire?
o Where are the databases held? Hosted, onsite/offsite?
o If not, how many in-house DBAs do you have?

o Where do you advertise any Oracle procurement opportunities?
o Who is responsible for looking after the contract for the Oracle and/or SAP estate?
o Who is responsible for looking after the licenses for the Oracle and/or SAP estate?
o How much do you pay annually for Oracle Support & Maintenance and when does it renew?
o How much do you pay annually for SAP Support & Maintenance and when does it renew?
o Do you work with off-shore partners?

Yours faithfully,

Richard Paramo

Disclosure Scotland

Thank you for your e-mail to Disclosure Scotland.  We have received your
request and will respond within 20 working days of receipt, in accordance
with the Freedom of Information (Scotland) Act 2002 (FOISA).
 

dangos adrannau a ddyfynnir

 

Disclosure Scotland

Dear Mr Paramo

 

REQUEST UNDER THE FREEDOM OF INFORMATION (SCOTLAND) ACT 2002 (FOISA)

 

Thank you for your request dated 02 July 2018 under the Freedom of
Information (Scotland) Act 2002 (FOISA).

 

Your request

 

You asked for what Applications are you running for:

 

 

1.                Finance?

2.                HR?

3.                Payroll?

4.                Project?

5.                CRM?

6.                Manufacturing?

7.                Sourcing?

8.                Invoice Scanning Tool?

9.                Are you using Config Snapshot?

10.             What BI Tool are you using?

 

11.             What versions of the above Applications are you running?

12.             When was your last Application upgrade?

13.             Are you planning another upgrade in the next 12-18 months?

14.             Do you have an Oracle support partner for applications? If
so who?

15.             Do you have an SAP support partner for applications? If so
who?

16.             What kind of support is included in the contract/s
(functional/technical/etc.?)

17.             What is the value of the SAP application support contract
and when does it end?

18.             What is the value of the Oracle application support
contract and when does it end?

19.             When does the SAP and/or Oracle contracts expire?

 

20.             Are you running any Oracle Databases, if so what versions
are you running?

21.             Are you running any SAP Databases if so what versions are
you running?

22.             What applications are being run on these Databases?

23.             Are you planning another Database upgrade in the next
12-18 months?

24.             Do you have an Oracle support partner for Databases? If so
who?

25.             Do you have an SAP support partner for Databases? If so
who?

26.             What is the value of the database support contract for SAP
and when does it expire?

27.             What is the value of the database support contract for
Oracle and when does it  expire?

28.             Where are the databases held?  Hosted, onsite/offsite?

29.             If not, how many in-house DBAs do you have?

 

30.             Where do you advertise any Oracle procurement
opportunities?

31.             Who is responsible for looking after the contract for the
Oracle and/or SAP estate?

32.             Who is responsible for looking after the licenses for the
Oracle and/or SAP estate?

33.             How much do you pay annually for Oracle Support &
Maintenance and when does it renew?

34.             How much do you pay annually for SAP Support & Maintenance
and when does it renew?

35.             Do you work with off-shore partners?

 

 

Response to your  request

 

Please see below the answers to your questions:

 

1.                Finance? – Oracle e-Business Suite

2.                HR? – HR servies are provided to DS by the Scottish
Government

3.                Payroll? – Payroll services are provided to DS by the
Scottish Government

4.                Project? – JIIRA/Confluence MS Project

5.                CRM? – DS does not use any CRM tooling

6.                Manufacturing? – Not applicable

7.                Sourcing? – Not applicable

8.                Invoice Scanning Tool? – Not applicable

9.                Are you using Config Snapshot? - No

10.             What BI Tool are you using? – SAP Business Intelligence

 

11.             What versions of the above Applications are you running? –
Version numbers omitted as they are handled as UK RESTRICTED information
and not made public

12.             When was your last Application upgrade? – The last major
upgrade for SAP BI was performed between April 2015 and March 2016.  The
last major version change for EBS was around 2011 with the last point
released upgrade around 2015

13.             Are you planning another upgrade in the next 12-18 months?
- No

14.             Do you have an Oracle support partner for applications? If
so who? – Yes.  BT backed with a standard Oracle support contract

15.             Do you have an SAP support partner for applications? If so
who? – No.  In-house support team

16.             What kind of support is included in the contract/s
(functional/technical/etc.?) – BT manage our bespoke application.  Oracle
provide software updates and off-site support services

17.             What is the value of the SAP application support contract
and when does it end? – None in place

18.             What is the value of the Oracle application support
contract and when does it end? - £6,327.69 per annum.  The support
contract expires on 31 March 2019

19.             When does the SAP and/or Oracle contracts expire? – see
above

 

20.             Are you running any Oracle Databases, if so what versions
are you running? – Yes.  Version numbers omitted as they are handled as UK
RESTRICTED information and not made public

21.             Are you running any SAP Databases if so what versions are
you running? - No

22.             What applications are being run on these Databases? – SAP
BO/BI, HP OpenView, Bespoke and Oracle Middleware: BPM, EBS, OSB, OID

23.             Are you planning another Database upgrade in the next
12-18 months? - No

24.             Do you have an Oracle support partner for Databases? If so
who? – Yes.  BR backed with a standard Oracle support contract

25.             Do you have an SAP support partner for Databases? If so
who? - No

26.             What is the value of the database support contract for SAP
and when does it expire? – Not applicable

27.             What is the value of the database support contract for
Oracle and when does it  expire? – Oracle middleware licenses are procured
via ULA agreement between Oracle and the Scottish Government.  DS have no
visibility of the overall costs.

28.             Where are the databases held?  Hosted, onsite/offsite? –
Hosted in UK datacentres.  Either at DS/SG sites or main service supplier
sites

29.             If not, how many in-house DBAs do you have? – DBAs
provided as part of a BT shared service team.  Currently the equivalent of
3 FTEs

 

30.             Where do you advertise any Oracle procurement
opportunities? – As per Question 29

31.             Who is responsible for looking after the contract for the
Oracle and/or SAP estate? – BT is primarily.  DS/SG for core Oracle
databases

32.             Who is responsible for looking after the licenses for the
Oracle and/or SAP estate? – BT is primarily.  DS/SG for core Oracle
databases

33.             How much do you pay annually for Oracle Support &
Maintenance and when does it renew? – DS share of the Core database
licenses costs is £342.649.85 these are perpetual licenses

34.             How much do you pay annually for SAP Support & Maintenance
and when does it renew? – Not applicable

35.             Do you work with off-shore partners? – No. Sub-contractors
work on-shore

 

 

 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us
to carry out an internal review of the response, by writing to Chief
Executive, Lorna Gibbs, Disclosure Scotland, PO Box 250, Glasgow, G51 1DY
or by email at: [1][email address] .  Your review
request should explain why you are dissatisfied with this response, and
should be made within 40 working days from the date when you received this
letter.  We will complete the review and tell you the result, within 20
working days from the date when we receive your review request. 

If you are not satisfied with the result of the review, you then have the
right to appeal to the Scottish Information Commissioner.  More detailed
information on your appeal rights is available on the Commissioner’s
website at:
[2]http://www.itspublicknowledge.info/YourR....

 

 

 

Kind regards

Disclosure Scotland

dangos adrannau a ddyfynnir

 

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