Enviromental Permit Complaints

The request was successful.

Dear Environment Agency,

Please provide the following information

The details of any complaints from members of the public received by the Environment Agency relating to environmental permits of the types: -
•Environmental waste permits (excluding landfill sites)
•Environmental waste exemptions
•Permits for installations

For any complaints received after 01/01/2016

For sites located in the following local authorities: -
•Northamptonshire
•Bedfordshire
•Buckinghamshire
Cambridgeshire
•Oxfordshire
•Leicestershire
•Rutland
•Milton Keynes

Details required
1.Permit reference
2.Permit holder
3.Nature of complaint
4.Was the complaint substantiated by the Environment Agency? (Yes/No)

Yours faithfully,

Carol Chapman

Enquiries, Unit, Environment Agency

5 Attachments

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National Requests, Environment Agency

Dear Carol

 

Thank you for your request for complaint information.

 

We are treating your enquiry as an Information Request under the
Environmental Information Regulations 2004/Freedom of Information Act
2000.

 

Your request will be dealt with by our National Request Team under
reference NR65671.

 

The Environment Agency covers England only.

 

For Scotland, Northern Ireland and Wales, please see the links below:

 

[1]http://www.sepa.org.uk/

 

[2]http://www.doeni.gov.uk/niea/

 

[3]http://www.naturalresourceswales.gov.uk/

 

The Environment Agency’s obligation under the relevant legislation is to
provide you with the requested information within 20 working days from the
date your enquiry is received, but we shall endeavour to respond as soon
as we can.

 

In the meantime should you have any queries regarding this request please
contact us at: [4][email address]

 

Kind regards

 

National Requests Team

Part of National Operations

Environment Agency

03708 506 506

[5][email address]

 

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National Requests, Environment Agency

Dear Carol

With regards to your request for complaint information please could you provide some clarification on what you mean by complaint. Are you referring to formal complaints about the way the Environment Agency has dealt with a permitted sites, or incident notifications such as reporting an odour from a regulated site?

Once we have this information we will be able to proceed with your request.

Kind Regards

National Requests Team
Part of National Operations
Environment Agency
03708 506 506
[email address]

Information in this message may be confidential and may be legally privileged. If you have received this message by mistake, please notify the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should still check any attachment before opening it.
We may have to make this message and any reply to it public if asked to under the Freedom of Information Act, Data Protection Act or for litigation. Email messages and attachments sent to or from any Environment Agency address may also be accessed by someone other than the sender or recipient, for business purposes.

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Dear National Requests,
I am interested in Incident Notifications please.

Yours sincerely,

Carol Chapman

Dear National Requests,

I have already clarified this and stated that we would like information on incident notifications.

Yours sincerely,

Carol Chapman

National Requests, Environment Agency

2 Attachments

Dear Carol

Thank you for your enquiry which was received on 30 October 2017.

We respond to requests under the Freedom of Information Act 2000 and Environmental Information Regulations 2004.

Please accept our apologies for the delay.

Your data is attached.

Please refer to Open Government Licence which explains the permitted use of this information.

Please get in touch if you have any further queries or contact us within two months if you’d like us to review the information we have sent.

Yours sincerely

Maria Bisby
Environment Agency
National Requests Team
Part of National Operations
03708 506 506
[email address]

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