Enfield Road Complaints

The request was successful.

Dear Enfield Council,

Under the Freedom of Information Act 2000, I’d like to make a request regarding complaints filed against the roads regulated by your authority.

During these time periods:
01/04/2014 - 31/03/2015
01/04/2015 - 31/03/2016
01/04/2016 - 31/03/2017
01/04/2017 - 31/03/2018
01/04/2018 - 31/03/2019

Specifically, I’d like to request data on which roads have had the most complaints filed against them regarding their condition.

If this could include:
The specific roads which receive the most complaints regarding road conditions.
The amount of complaints received regarding condition for each of the roads above.

If I could please receive the data in a spreadsheet format, that would be fantastic. Feel free to get in touch if you require any clarification from myself.

Yours faithfully,

Russ Hunter

complaintsandinformation, Enfield Council

1 Attachment

Dear Mr Hunter,

 

Thank you for making a request for information to the London Borough of
Enfield.

 

We are aiming to respond to your request within 20 working days and will
let you know if we hold the information you requested and if we can
release it under the Freedom of Information Act 2000.

 

We are now making an initial assessment of your request and we will
contact you if any clarification is needed.

 

If you have any queries regarding your request, please contact us at
[1][Enfield Council request email] quoting your reference CRM FOI
7249

 

Regards,

 

Taz Anastassi

Complaints and Information Co-ordinator

Complaints and Information Team

Chief Executive Department

Enfield Council

Silver Street

Enfield

EN1 3XY

 

 

[2][email address]

 

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delivering excellent services and building strong communities."

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Highway Services, Enfield Council

1 Attachment

Dear Mr Hunter

 

Thank you for your email where you request regarding complaints filed
against the roads regulated by this authority.

 

Specifically, I’d like to request data on which roads have had the most
complaints filed against them regarding their condition during these
periods:-

 

o 01/04/2014 – 31/03/2015
o 01/04/2015 – 31/03/2016
o 01/04/2016 – 31/03/2017
o 01/04/2017 – 31/03/2018
o 01/04/2018 – 31/03/2019

 

The roads that have the most complaint filed against them are:-

o Hadley Road / Ferny Hill 33
o Compton Road 12

Please see the top 10 roads listed on the spreadsheet attached.

 

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of the response to your
original letter and should be addressed to:

 

Complaints and Access to Information Team Email

[1][Enfield Council request email]

 

Please remember to quote the reference number above in any future
communications.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at: Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF

 

Kind Regards

 

Edie Duncan

Environment & Operations

Place Department

Enfield Council

Silver Street,  Enfield EN1 3XY

Email: [2][email address]

Website: [3]www.enfield.gov.uk

 

'Enfield Council is committed to serving the whole borough fairly,
delivering excellent services and building strong communities'

 

[4]Campaign

[5]Follow us on Facebook [6]Twitter [7]www.enfield.gov.uk

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This email has been scanned for viruses but we cannot guarantee that it
will be free of viruses or malware. The recipient should perform their own
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Disclaimer

The information contained in this communication from the sender is
confidential. It is intended solely for use by the recipient and others
authorized to receive it. If you are not the recipient, you are hereby
notified that any disclosure, copying, distribution or taking action in
relation of the contents of this information is strictly prohibited and
may be unlawful.

This email has been scanned for viruses and malware, and may have been
automatically archived by Mimecast Ltd, an innovator in Software as a
Service (SaaS) for business. Providing a safer and more useful place for
your human generated data. Specializing in; Security, archiving and
compliance. To find out more [8]Click Here.

References

Visible links
1. mailto:[Enfield Council request email]
2. mailto:[email address]
3. http://www.enfield.gov.uk/
4. https://enfield-council.msgfocus.com/k/E...
5. https://www.facebook.com/pages/Enfield-C...
6. https://twitter.com/EnfieldCouncil
7. http://www.enfield.gov.uk/
8. http://www.mimecast.com/products/