ENCTS concession bus passes reimbursement for bus operators.

The request was successful.

Dear Northumberland County Council,

Can you please tell me how much money you reimburse bus operators for acceptance of ENCTS passes? What do they get paid? Also how is it worked out? Is it just a set amount per journey regardless of length? Is it a percentage of the Single fare or Return fare or average cost of fares on the route? If so what percentage? Is it the same amount for all given to all bus operators? Are the reimbursement rates for the OAP version and Disabled version the same? Also what is the policy for cross border routes that start in your area and finish in another council or start in another council and finish in your area and how is reimbursement dealt with for such journeys that cross a border? Finally can you advise the total amount of money you have given to each bus operator in ENCTS reimbursements that runs in your council area within each year for the past five years (so i require all of the periods of 01/01/2017-31/12/2017 and 01/01/2018-31/12/2018 and 01/01/2019-31/12/2019 and 01/01/2020-31/12/2020 and 01/01/2021-31/12/2021 are the five periods i need) and the list must show the total amount of reimbursement money for each year broken down in to how much has been given to each bus operator that runs in your council area?

Yours faithfully,

James Knight

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Our Ref: 10621  

Dear Mr Knight,

INFORMATION REQUEST

Thank you for your request for information which will be dealt with under
the terms of the Freedom of Information Act 2000.

In some circumstances a fee may be payable and if that is the case, we
will let you know the likely charges before proceeding.

If you have any queries about this matter please contact us. Please
remember to quote the reference number above in any future communications.

Kind regards,
 
Julia

Information Governance Office
Northumberland County Council
County Hall
Morpeth
Northumberland
NE61 2EF

Tel: 0345 600 6400
Email: [Northumberland County Council request email]
Web: http://www.northumberland.gov.uk

Northumberland County Council

2 Attachments

Our Ref: 10621   

Dear Mr Knight, 
 
FREEDOM OF INFORMATION ACT REQUEST 
 
I refer to your Freedom of Information request in relation to ENCTS
concession bus passes reimbursement for bus operators. 
 
Right of Access 
 
Section 1(1) of the Act provides any person making a request for
information to a public authority is entitled. 
 
(a) to be informed in writing by the public authority whether it holds
information of the description specified in the request (which Section
1(6) of the Act designates as the "duty to confirm or deny"), and 
 
(b) if that is the case, to have that information communicated to him. 
 
The right is to obtain access to the information itself and not to the
document or record which contains it. 
 
The Act creates a general right of access to information held by public
authorities subject to various exemptions. 
 
Northumberland County Council confirms that it holds the information you
have requested, please see the following information in response. 
 

Request and response: 

 

Q.1 Can you please tell me how much money you reimburse bus operators for
acceptance of ENCTS passes? 

A.1 Please see attached document 
 

Q.2 What do they get paid? 

A.2 Please see attached document 
 

Q.3 Also how is it worked out?   

A.3 NCC uses the DfT: bus travel reimbursement calculator for baselining
then negotiate localised deals with operators. 

 
 

Q.4 Is it just a set amount per journey regardless of length?  

A.4 Reimbursement is based on the average cost of an adult ticket
purchased on the relevant service. 

 
 

Q.5 Is it a percentage of the Single fare or Return fare or average cost
of fares on the route?  

A.5 Percentage of single fares, return fares, day tickets and weekly
tickets. 

 
 

Q.6 If so what percentage?  

A.6 Percentage is based on number of each ticket type sold on the relevant
service 

 
 

Q.7 Is it the same amount for all given to all bus operators?  

A.7 Please refer to answers to Q3-6 & Q8. 

 
 

Q.8 Are the reimbursement rates for the OAP version and Disabled version
the same?  

A.8 Yes 

 
 

Q.9 Also what is the policy for cross border routes that start in your
area and finish in another council or start in another council and finish
in your area and how is reimbursement dealt with for such journeys that
cross a border?  

A.9 NCC and other LA's reimburse for journey beginning in their
administrative areas. 

 
 

Q.10 Finally can you advise the total amount of money you have given to
each bus operator in ENCTS reimbursements that runs in your council area
within each year for the past five years (so I require all of the periods
of 01/01/2017-31/12/2017 and 01/01/2018-31/12/2018 and
01/01/2019-31/12/2019 and 01/01/2020-31/12/2020 and 01/01/2021-31/12/2021
are the five periods I need) and the list must show the total amount of
reimbursement money for each year broken down in to how much has been
given to each bus operator that runs in your council area?  

A.10 Please see attached document 

 

Complaints 
 
If you are unhappy with the way your request for information has been
handled, you can request an internal review by writing within 2 months
from the date of this response to the Information Governance Office: 
 
Information Governance Office, Northumberland County Council, County Hall,
Morpeth, NE61 2EF 
Email: [Northumberland County Council request email] 
 
Information Commissioner 
 
If you remain dissatisfied with the handling of your request, you have a
right by Section 50 of the Act to apply to the Information Commissioner
for a decision as to whether your request has been dealt with in
accordance with the requirements of the Act at: 
 
The Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF 
Tel: 0303 123 1113, Email: [email address
 
There is no charge for making an appeal. 
 
Yours faithfully, 
 
FOI Coordinator – Regeneration 
Information Governance Office 
Northumberland County Council 
County Hall 
Morpeth 
Northumberland 
NE61 2EF 
 
Tel: 0345 600 6400 
Email: [Northumberland County Council request email] 
Web: http://www.northumberland.gov.uk