Thank you for your email.

This is an automated response to acknowledge your query, we are currently
experiencing high volumes of emails, which is impacting our usual response
times. We apologise for any delays. We are prioritising emergency and
urgent repairs and will respond to all
queries as soon as possible.

If you have an emergency query, please contact us on 0300 123 8080

We have a wide range of self help guides on our website, including the
following:

For any Repairs support, https://www.livewest.co.uk/my-home/solve...
To contact your Housing Officer,
https://www.livewest.co.uk/my-home/find-...
This email and any attached files are confidential, and intended only for
who they are addressed to. If you have received this email in error,
please let us know ([email address] +44 1392 252 566).

LiveWest Homes Limited is a charitable community benefit society, company
number: 7724 VAT: 568873378 (Parent). Arc Developments South West Limited,
a private company limited by guarantee without share capital, company
number: 05716836, VAT: 870111559. LiveWest Properties Limited, company
number: 10110021. LiveWest Treasury plc, company number: 06392963. Great
Western Assured Growth Limited, company number: 02525892. LiveWest Capital
plc, company number: 08691017. LiveWest Charitable Housing Limited, a
charitable registered society, company number: 19165R. Westco Properties
Limited, company number: 02677745, VAT: 784460504. All companies are
registered in England & Wales, trading as "LiveWest", with a registered
office at: 1 Wellington Way, Skypark, Clyst Honiton, Exeter, EX5 2FZ.

** This is an external email, please forward any concern with it to
'Information Security Incident' ** ([email address] )

Any personal data held by us will be treated confidentially and will be
processed only on the basis of an applicable legal basis for processing
under applicable data protection legislation at the time of processing.
For further information on how we use personal data please visit our
website https://www.livewest.co.uk/privacy-notice).

If you have received an email from us containing personal data in error,
please contact the Data Protection Manager on 0300 123 8080 as soon as
possible after receipt and delete the email.

Good morning Michael,

Thank you for contacting LiveWest.

Please could you let us know if you are a LiveWest customer and if so
could you please provide your full address so we can log these emails on
your account with us.

Once we have this information we will pass these emails onto our data
protection team for you to see if we can provide you with this
information.

If you require further assistance please do not hesitate to contact us at
[LiveWest request email] or alternatively you can speak with a member of
our Customer Services Team on 0300 123 8080.

Kind regards,

Jess

Jessica Clemens​
Customer Services Adviser
livewest.co.uk
[1]Facebook [2]Instagram [3]LinkedIn [4]Twitter

dangos adrannau a ddyfynnir

Thank you for contacting LiveWest. We have received your request/repair
and a member of the Customer Services Team will be in touch with you over
the next few days to discuss your query.

If you are contacting us about an emergency issue, please call our
Customer Services Team on:

Cornwall and Devon 0300 123 8080

Somerset and West of England 01934 526 000

We have a wide range of self help guides on our website, including the
following:

For any Repairs support,
[1]https://www.livewest.co.uk/my-home/solve...
To contact your Housing Officer,
[2]https://www.livewest.co.uk/my-home/find-...

This email and any attached files are confidential, and intended only for
who they are addressed to. If you have received this email in error,
please let us know ([email address] +44 1392 252 566).

LiveWest Homes Limited is a charitable community benefit society, company
number: 7724 VAT: 568873378 (Parent). Arc Developments South West Limited,
a private company limited by guarantee without share capital, company
number: 05716836, VAT: 870111559. LiveWest Properties Limited, company
number: 10110021. LiveWest Treasury plc, company number: 06392963. Great
Western Assured Growth Limited, company number: 02525892. LiveWest Capital
plc, company number: 08691017. LiveWest Charitable Housing Limited, a
charitable registered society, company number: 19165R. Westco Properties
Limited, company number: 02677745, VAT: 784460504. All companies are
registered in England & Wales, trading as "LiveWest", with a registered
office at: 1 Wellington Way, Skypark, Clyst Honiton, Exeter, EX5 2FZ.

** This is an external email, please forward any concern with it to
'Information Security Incident' ** ([email address] )

Any personal data held by us will be treated confidentially and will be
processed only on the basis of an applicable legal basis for processing
under applicable data protection legislation at the time of processing.
For further information on how we use personal data please visit our
website https://www.livewest.co.uk/privacy-notice).

If you have received an email from us containing personal data in error,
please contact the Data Protection Manager on 0300 123 8080 as soon as
possible after receipt and delete the email.

References

Visible links
1. https://www.livewest.co.uk/my-home/solve...
2. https://www.livewest.co.uk/my-home/find-...

Good Morning Michael,

Thank you for your email, so that we can look into this please can you
provide the details of your enquiry as I cannot see the information below?

If you require further assistance please do not hesitate to contact us at
[1][email address] or [2][LiveWest request email] or,
alternatively, you can speak with a member of our Customer Services Team
on 0300 123 8080.

Kind regards
Casey

Casey Olds
Customer Services Adviser

dangos adrannau a ddyfynnir

Good morning Michael,

Thank you for contacting us to make a Freedom of Information Request. The
Freedom of Information Act 2000 (FOI) provides public access to
information held by public authorities. Housing Associations are not
considered to be public authorities and therefore the FOI Act does not
apply to LiveWest.  

Regards

Jennifer Pulsford​ (she/her)
Inclusion, Reward and Wellbeing Manager
[1]01392 814 495 • [2]07531 978 671
livewest.co.uk
[3]Facebook [4]Instagram [5]LinkedIn [6]Twitter

dangos adrannau a ddyfynnir