Dear Kent County Council,

I am writing to make an open government request for all the information to which I am entitled under the Freedom of Information Act 2000.

Please send me information on:

Within the council, who is the person that is responsible for emergency planning?

What systems does the council use when an emergency occurs? E.g. pen and paper, Excel, a system or another method?

If the council uses a software system, which vendor do you use for your emergency planning solution?

What is the current contract term (how long is it and when does it expire)?

What is the value of said contract?

If the council does not have a software system, will the council be researching the market (with the intention to buy) over the next 12 – 18 months?

If yes, when will be the council be aiming to purchase the system by?

I would like the above information to be provided to me via email.

If this request is too wide or unclear, I would be grateful if you could contact me. If any of this information is already in the public domain, please can you direct me to it, with page references and URLs if necessary.

If the release of any of this information is prohibited on the grounds of breach of confidence, I ask that you supply me with copies of the confidentiality agreement and remind you that information should not be treated as confidential if such an agreement has not been signed.

I understand that you are required to respond to my request within 20 working days after you receive this letter.

I would be grateful if you could confirm that you have received this request, preferably via email.

I look forward to hearing from you.

Yours faithfully,
Lucy Allen

Kent County Council

Dear Ms Allen


Thank you for your email below.


Kent County Council acknowledges your request for information under the
Freedom of Information Act 2000. Assuming KCC holds this information, we
will endeavour to supply the data to you as soon as possible but no later
than 24th January 2018 (20 working days from date of receipt).


We will advise you as soon as possible if we do not hold this information
or if there are exemptions to be considered and/or any costs for providing
the information. Please quote our reference - FOI/17/2170 - in any
communication regarding this particular request.


Best regards,


Peter Wylie | Information Access Officer | Information Resilience &
Transparency Team | Room 2.87, Sessions House, Maidstone | Tel 03000
415563 | Fax 03000 420303 |


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Kent County Council

Dear Ms Allen


Thank you for your request for information made under the Freedom of
Information Act (FOIA) 2000, relating to emergency Planning. I am pleased
to provide the response below:


Emergency Planning is an organisational responsibility under the Civil
Contingencies Act 2004 therefore the Head of Paid Service is accountable
for ensuring that Kent County Council has resources in place to meet its
duties as a Category 1 Responder under the Act. The Council has a
Resilience and Emergency Planning Service within the Environment, Planning
and Enforcement division of the Growth, Environment and Transport
directorate. The Head of Resilience and Emergency Planning, Fiona Gaffney,
has delegated authority to manage the organisation’s staff and financial
resource with regard to emergency planning and business continuity


The County Council has a Major Emergency Plan, published on
[1] Having a main emergency plan allows us to make good,
immediate decisions and co-ordinate our efforts to be most effective. It
does not specify what particular actions need to be taken when a crisis
happens, it just provides essential information so that whatever action we
do take is the best possible.

Depending on where we are as part of the response to an Emergency we
could/will use a combination all of the systems mentioned below:


 1. Pen and paper systems based on Kent Police documentation in our
humanitarian welfare centres.
 2. Excel spreadsheet for the recording of alerts to incidents.
 3. Incident logs for the recording of information. These are generally
manual logs and are used by KCC staff at all command points, who are
trained to log decisions and actions.
 4. Resilience Direct for sharing information with partners (including
other Local Resilience Forums).
 5. Phones and Airwave the sharing of information/pictures and METHANE
 6. Message Forms and templated information boards in the Emergency
Centres. This is adopted across Kent local authorities as part of a
‘one Kent approach’. Staff are trained to use these systems.
 7. E-mail (Microsoft word) templates for the sharing of briefings,
reports and required government returns.


We do not use a dedicated Emergency software platform with the exception
of ResilienceDirect for the sharing of information with partners.
ResilienceDirect is an online private ‘network’ which enables civil
protection practitioners to work together – across geographical and
organisational boundaries – during the preparation, response and recovery
phases of an event or emergency. As such the questions regarding the terms
and value of the contract is not applicable.


KCC is committed to finding new ways of working and to welcome and expect
change and evolving technology. We need to be mindful of the ‘one Kent
approach’ and ensure that our systems are compliant with partners’
systems. As such the planning for the research and development of new
systems will sit within the Kent Resilience Forum, rather than within any
single agency. The research phase has not yet begun for that project and
is likely to start towards the end of the financial year (March 2019).


If you are unhappy with this response, and believe KCC has not complied
with legislation, please ask for a review by following our complaints
process; details can be found at this link
on our website. Please quote reference FOI/17/2170.


If you still remain dissatisfied following an internal review, you can
appeal to the Information Commissioner, who oversees compliance with the
Freedom of Information Act 2000. Details of what you need to do, should
you wish to pursue this course of action, are available from the
Information Commissioner’s website [3]


Yours sincerely


Jemila Dodge | Information Access Officer | Information Resilience &
Transparency Team | Kent County Council | Room 2.87 Sessions House,
Maidstone, ME14 1XQ | Phone: 03000 416034 |



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