Email backup practices and policies

Martin Keegan made this Rhyddid Gwybodaeth request to Cambridge City Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Cambridge City Council FOIA officials,

Please provide me with the following information about the council's email system:

1) what measures are in place to prevent the loss of records of electronic communications relating to residents' casework

2) how long, if at all, are emails and electronic communications retained as backups, for regulatory or other reasons?

Yours faithfully,

Martin Keegan

Cambridge City Council

1 Atodiad

 

Dear Martin Keegan,

RFI: 1149   (CCC) Email backup practices and policies

Thank you for your request for information. Your request below will be
forwarded to the appropriate department to answer.

Please provide me with the following information about the council's email
system:

1) what measures are in place to prevent the loss of records of electronic
communications relating to residents' casework

2) how long, if at all, are emails and electronic communications retained
as backups, for regulatory or other reasons?

We aim to respond to your request as soon as possible and within 20
working days. In the meantime if you have any questions please contact us.

Yours sincerely

Information Management Team

3C Shared Services

Telephone: 01954 713318 & 01480 388850
Email:
For South Cambridgeshire DC - [email address]
For Cambridge City Council -[Cambridge City Council request email]
For Huntingdonshire DC - [email address]

 

3C Shared Services is a strategic partnership between Cambridge City
Council, Huntingdonshire District Council and South Cambridgeshire
District Council

Appeals Process

The Council is committed to transparency and openness, and it is our
intention to comply fully with the laws that govern access to information.
If you have any cause to believe that the terms of the Freedom of
Information Act 2000 are not being met by us, please let us know in the
first instance. If you are still dissatisfied you can address your
complaint to the Information Governance Manager, who will undertake an
Internal Review of your case. Further to this you have the subsequent
option to contact the Information Commissioner’s Office.

Copyright

Provision of this information does not automatically infer the right to
copy publish or alter the information. In most cases the Council will own
the copyright of the information provided here, or the information will be
provided under the Open Government Licence (OGL), but the rights to some
information may belong to a third party and if so a re- use licence may be
required. Please contact us for advice.

Dear Cambridge City Council FOIA officials,

Please respond to my earlier FOIA request, re "Email backup practices and policies", sent on 13 October, well over 20 working days ago. I shall otherwise refer this matter to the Information Commissioner in the usual way.

Yours faithfully,

Martin Keegan

FOI, Cambridge City Council

Dear Mr Keegan

 

I have looked into why you have not received a response to your request –
it appears that your request was closed on our case management system
although there was no response sent.

 

I have reactivated your request and will try and respond as a matter of
urgency.

 

I am sorry for this oversight, and thank you for bringing it to our
attention.

 

Regards

Eleanor

 

 

 

From: Martin Keegan [mailto:[FOI #438144 email]]
Sent: 22 November 2017 01:46
To: FOI
Subject: Re: Request Acknowledgement RFI: 1149 (CCC) Email backup
practices and policies

 

Dear Cambridge City Council FOIA officials,

Please respond to my earlier FOIA request, re "Email backup practices and
policies", sent on 13 October, well over 20 working days ago. I shall
otherwise refer this matter to the Information Commissioner in the usual
way.

Yours faithfully,

Martin Keegan

dangos adrannau a ddyfynnir

Dear Cambridge City Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Cambridge City Council's handling of my FOI request 'Email backup practices and policies'.

I have submitted a straightforward request for some information about whether councillors or other officials can plausibly claim to have lost electronic records, as this has been given as an excuse in previous attempts by residents to obtain information. My request has effectively been ignored. I am advised that this is due wholly or in part to an administrative system which permits requests to be treated as resolved when they have not been.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/e... and there has been no interaction about it so far, formally or informally, via any other channel.

Yours faithfully,

Martin Keegan
Chairman
Cambridge City Conservative Association

Cambridge City Council

1 Atodiad

Dear Martin Keegan,

RFI: 1599   (CCC) Email backup practices and policies Dear C...

Thank you for your request for information. Your request below will be
forwarded to the appropriate department to answer.
Dear Cambridge City Council,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Cambridge City Council's
handling of my FOI request 'Email backup practices and policies'.

I have submitted a straightforward request for some information about
whether councillors or other officials can plausibly claim to have lost
electronic records, as this has been given as an excuse in previous
attempts by residents to obtain information. My request has effectively
been ignored. I am advised that this is due wholly or in part to an
administrative system which permits requests to be treated as resolved
when they have not been.

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[1]https://www.whatdotheyknow.com/request/e...
and there has been no interaction about it so far, formally or informally,
via any other channel.

Yours faithfully,

Martin Keegan
Chairman
Cambridge City Conservative Association

We aim to respond to your request as soon as possible and within 20
working days. In the meantime if you have any questions please contact us.

Yours sincerely

Information Management Team

3C Shared Services

Telephone: 01954 713318 & 01480 388850
Email:
For South Cambridgeshire DC - [email address]
For Cambridge City Council -[Cambridge City Council request email]
For Huntingdonshire DC - [email address]

3C Shared Services is a strategic partnership between Cambridge City
Council, Huntingdonshire District Council and South Cambridgeshire
District Council

Appeals Process

The Council is committed to transparency and openness, and it is our
intention to comply fully with the laws that govern access to information.
If you have any cause to believe that the terms of the Freedom of
Information Act 2000 are not being met by us, please let us know in the
first instance. If you are still dissatisfied you can address your
complaint to the Information Governance Manager, who will undertake an
Internal Review of your case. Further to this you have the subsequent
option to contact the Information Commissioner’s Office.

Copyright

Provision of this information does not automatically infer the right to
copy publish or alter the information. In most cases the Council will own
the copyright of the information provided here, or the information will be
provided under the Open Government Licence (OGL), but the rights to some
information may belong to a third party and if so a re- use licence may be
required. Please contact us for advice.

References

Visible links
1. http://track.vuelio.uk.com/z.z?l=aHR0cHM...

Cambridge City Council

2 Atodiad

Dear Martin Keegan,

Re: Request for Internal Review (RFI: 1599)  

Please find attached a response to the internal review of your request
under FOI.

We aim to provide a high quality service to you and hope that you are
satisfied with this response. If you have any further questions please do
not hesitate to contact us.

Yours sincerely

Information Management Team

3C Shared Services

Telephone: 01954 713318 & 01480 388850

Email:

For South Cambridgeshire DC - [email address]

For Cambridge City Council -[Cambridge City Council request email]

For Huntingdonshire DC - [email address]

3C Shared Services is a strategic partnership between Cambridge City
Council, Huntingdonshire District Council and South Cambridgeshire
District Council

Appeals Process

The Council is committed to transparency and openness, and it is our
intention to comply fully with the laws that govern access to information.
If you have any cause to believe that the terms of the FOI Act or EIR
Regulations are not being met by us, please let us know in the first
instance. If you are still dissatisfied you can address your complaint to
the Information Governance Manager who will undertake an Internal Review
of your case. Internal review requests should be submitted within two
months of the date of receipt of the response to your original request.
Further to this you have the subsequent option to contact the Information
Commissioner's Office.

Copyright

Provision of this information does not automatically infer the right to
copy publish or alter the information. In most cases the Council will own
the copyright of the information provided here, or the information will be
provided under the Open Government Licence (OGL), but the rights to some
information may belong to a third party and if so a re- use licence may be
required. Please contact us for advice.