Email and Communication Management

The request was successful.

Dear Her Majesty’s Courts Service,

This is a request under the auspices of the Freedom of Information Act.

Would you please provide me with the following information?

1) Requirements for the management and retention of emails and documents submitted to county court case management teams using e-filing systems?

2) Requirements for the management of correspondence with customers (e.g. claimants, defendants etc.)and members of the public by case management sections, in particular requirements to respond within specified periods

3) Requirements for the management of papers submitted by members of the public by hand to the court, in particular (but not limited to), requirements to provide receipts, logging of documents in case files , etc.

4) Code of conduct for contact with the general public in HM courts either in person (i.e. at the court), or by telephone or email.

Yours faithfully,

David Manley

Dear Her Majesty’s Courts Service,

I am emailing regarding an FOI request made on 8th July and for which, in accordance with FOI regulatons, I should have had a response on August 9th. I have not received any communication from the Courts Service on this matter. Would you please therefore respond to me directly?

Yours faithfully,

David Manley

Dear Her Majesty’s Courts Service,

I have not received a response to my FOI request made on 8th July 2011 regarding email anc communication management within the Courts Service. FOI legislation requires a response within 20 working days and this limit was reached on 9th August 2011. I sent a hastener message but have heard nothing. I am therefore requesting that an Internal Review be conducted to determine why a response has not been sent, and to make the requested information available.

for reference, the link to the original request is as follows:

http://www.whatdotheyknow.com/request/em...

Yours faithfully,

David Manley

Haque, Anisul,

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    Your Freedom of Information Request to MoJ Data Access Compliance Unit FOI 71391.html

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Dear Mr Manley

Further to Ganesh's email below, please see attached my earlier to the 'Team' at Whatdotheyknow.com. The attached email also contains my earlier emails of 19 July and 9 August sent to your whatdotheyknow.com email account. As you will note from my emails, I am trying to establish if you had received a formal response from the MoJ to your FOI request of 8 July 2011 and if not, whether you would like a late response please.

Please note if I do not hear from you by Thursday 23 August 2012, I will assume you no longer require a late response to your request.

Yours sincerely

Anisul Haque
HMCTS Complaints, Correspondence and Litigation Team

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Dear Anisul,

Thanks for getting back to me. I can only contact you via the website as your email address hasn't come through on your message to me. I can confirm that, as of today your message dated 15th August is the only response i have received so far.

Yours sincerely,

David Manley

Haque, Anisul,

Mr Manley

Thank you for your reply. I will get back to you with a formal response to your request.

Yours sincerely
Anisul Haque

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Haque, Anisul,

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Dear Manley

Further to our emails, please find attached formal response to your FOI request made on 8 July 2011.

Yours sincerely

Anisul Haque
HMCTS Complaints, Correspondence and Litigation Team

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