EEA2 applications processing delays

Mrs. Silva made this Rhyddid Gwybodaeth request to UK Border Agency

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn rhannol lwyddiannus.

Dear UK Border Agency,

I have noticed during the last 10 months a long delay in processing EEA2 application. According to your website, in case of delay over 6 months you advice to contact you on 0845 010 5200 to make ANY inquiries about the process the application. However, the only response from the customer service team is 'You have to keep waiting' and there is nothing that they can do as they do not have access to more information. Moreover I have also noticed that it is an issue that is not down to a few cases, but many people in UK are passing through this situation.
Therefore I would be grateful if you could provide me following information under FOI act:

1. What are the main reasons for failing to make a decision within 6 months in case of straightforward applications (when couples are already married for over five years, and no further info is required by UKBA) for the period from June 2012 to beginning April 2013?

2. What percent of those applications made in June and July 2012 still in process of decision (based on today's date)?

3. What would be the reasons for UKBA not replay the requests of return of document made to [email address] which indicates travel urgency, and it was followed all requirements indicated in your website? (Request made over two times)

4. Why the customer service team on 0845 010 5200 is not able to advise at what stage is the application?

5. What are the procedures to really get information/update and the reason of the delay regarding to specific EEA2 application which is over six months delay?

Yours faithfully,

Mrs. Silva

Freedom Of Information Team ( IND ), UK Border Agency

Thank you for contacting the UK Border Agency Freedom of Information Team.

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Freedom of Information Act Policy Team
UK Border Agency

 

 

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Freedom Of Information Team ( IND ), UK Border Agency

Dear Mrs Silva

Re: Freedom of Information request - EEA2 applications processing delays (160241)

Thank you for your recent e mail concerning the above matter. We are dealing with your enquiry and will respond shortly.

Regards
FOI Team
Home Office

dangos adrannau a ddyfynnir

NW Region FOI, UK Border Agency

1 Atodiad

Please find attached a response to your enquiry made under the Freedom of
Information Act 2000.  I am sorry for the delay in responding.

 

Kind Regards

 

NW FOI Team

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.