EDRM and Casework Management systems
Dear Middlesbrough Council,
Can you please let me know for the entire council the following :
1.How many EDMRS or EDMS ( Electronic Document and Records Management System / Electronic Document Management System ) systems do you have across the entire council
2. What are the systems names and who supplies them.
3. When does the contract run out for each system
4.What was the full contract value , length and when was it awarded.
5. What is your main Housing system i.e Capita , CIVICA , Northgate etc including full system name and version.
6. What is your main Revenues and Benefits system i.e Capita , CIVICA , Northgate etc including full system name and version.
7. What is your main Education system i.e Capita , Servelec etc including full system name and version.
8. What is your main Social Care system i.e OLM, Liquid Logic , Servelec etc including full system name and version.
9. What CRM systems do you use for citizen data and for what purpose also listing when each contract due to end and their current yearly software support costs
Yours faithfully,
Bill
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Regards
Information Requests Team
Dear Sir
Thank you for your email received on 31st December 2019, requesting information in relation to the EDRM system.
Section 8(1) of the Freedom Of Information Act sets out the requirements of a valid request for information and says that a request must, amongst other things, “state the name of the applicant and an address for correspondence”.
The use of the phrase “the name of the applicant” in section 8(1)(b) indicates that the real name of the applicant should be used when requesting information and not any other name, for example, a pseudonym.
The name that has been provided for the above request is Bill which is considered a pseudonym. In order to process this request would you please confirm the real name of the applicant i.e. first name with surname.
Regards
Information Requests Team
Strategy, Information and Governance
P.O. Box 500
Civic Centre
Middlesbrough
TS1 9FT
Email: [Middlesbrough Council request email]
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