We don't know whether the most recent response to this request contains information or not – if you are Bill please sign in and let everyone know.

EDRM and Casework Management systems

We're waiting for Bill to read recent responses and update the status.

Dear Middlesbrough Council,
Can you please let me know for the entire council the following :

1.How many EDMRS or EDMS ( Electronic Document and Records Management System / Electronic Document Management System ) systems do you have across the entire council

2. What are the systems names and who supplies them.

3. When does the contract run out for each system

4.What was the full contract value , length and when was it awarded.

5. What is your main Housing system i.e Capita , CIVICA , Northgate etc including full system name and version.

6. What is your main Revenues and Benefits system i.e Capita , CIVICA , Northgate etc including full system name and version.

7. What is your main Education system i.e Capita , Servelec etc including full system name and version.

8. What is your main Social Care system i.e OLM, Liquid Logic , Servelec etc including full system name and version.

9. What CRM systems do you use for citizen data and for what purpose also listing when each contract due to end and their current yearly software support costs

Yours faithfully,

Bill

foi, Middlesbrough Council

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If you are requesting personal information about yourself (Subject Access
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Regards
Information Requests Team

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foi, Middlesbrough Council

Dear Sir

Thank you for your email received on 31st December 2019, requesting information in relation to the EDRM system.

Section 8(1) of the Freedom Of Information Act sets out the requirements of a valid request for information and says that a request must, amongst other things, “state the name of the applicant and an address for correspondence”.

The use of the phrase “the name of the applicant” in section 8(1)(b) indicates that the real name of the applicant should be used when requesting information and not any other name, for example, a pseudonym.

The name that has been provided for the above request is Bill which is considered a pseudonym. In order to process this request would you please confirm the real name of the applicant i.e. first name with surname.

Regards

Information Requests Team

Strategy, Information and Governance
P.O. Box 500
Civic Centre
Middlesbrough
TS1 9FT

Email:   [Middlesbrough Council request email]
 

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We don't know whether the most recent response to this request contains information or not – if you are Bill please sign in and let everyone know.