DWP Universal Credit Service Level Agreements

Roedd y cais yn llwyddiannus.

Dear Clackmannanshire Council,

Universal Credit (UC) full service will be available to everyone in Clackmannanshire from the end of June.

I would request details of any Service Level Agreements (or similar) between the DWP and Clackmannanshire Council regarding the provision of:

(a) support for UC claimants in Clackmannanshire to access online services; and
(b) personal budgeting support for UC claimants in Clackmannanshire who are experiencing financial difficulty.

If this request is too wide or unclear, I would be grateful if you could contact me as I understand that under the Freedom of Information Act, you are required to advise and assist requesters. If any of this information is already in the public domain, please can you direct me to it, with page references and URLs if necessary.

If the release of any of this information is prohibited on the grounds of breach of confidence, I ask that you supply me with copies of the confidentiality agreement and remind you that information should not be treated as confidential if such an agreement has not been signed.

I understand that you are required to respond to my request within the 20 working days after you receive this letter.

Yours faithfully,

Justin Boyes

Pearl McMenemy, Clackmannanshire Council

1 Atodiad

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To:
Mr. Justin Boyes Contact: Pearl McMenemy
Tel. No: 01259 450000
Ref: HOU047C7C4
Date: 31/05/2017

Dear Mr. Boyes

Freedom of Information : HOU047C7C4

I acknowledge receipt of your request for information which was received
on 31/05/2017 about DWP Universal Credit Service Level Agreements.   It
will be forwarded to the appropriate Council Service for action and you
should receive a response, or a request for clarification by 28/06/2017.
If there is a need to clarify anything relating to your request,
colleagues will contact you.  

If you have any queries about this letter, please contact me.  

Yours sincerely

Pearl McMenemy

dangos adrannau a ddyfynnir

References

Visible links
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Pearl McMenemy, Clackmannanshire Council

2 Atodiad

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| Clackmannanshire Council, Kilncraigs, Alloa, Clackmannanshire FK10 ||
| 1EB                                       ||
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To:
Mr. Justin Boyes Contact: Pearl McMenemy
  Tel. No: 01259 450000
Ref: HOU047C7C4
Date: 26/06/2017

Dear Mr. Boyes

Freedom of Information Enquiry: HOU047C7C4

Thank you for your information request dated 31/05/2017.

I am happy to supply you with the information you requested.

Please see attachment.
 

Yours sincerely

Pearl McMenemy

(See attached file: 260617 - C7C4 FOI Response.tif)

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|  If you are not satisfied with this response, you may contact the |
| Council’s Head of Resources and Governance seeking a review of your |
| request. within 40 working days of receiving the response (the |
| address is: Clackmannanshire Council, Kilncraigs, Alloa FK10 1EB. |
| (Email address: [Clackmannanshire Council request email]). If you are not satisfied with |
| the outcome of the review you have the right to appeal directly to |
| The Scottish Information Commissioner, Kinburn Castle, Doubledykes |
| Road, St. Andrews, Fife KY16 9DS. |
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dangos adrannau a ddyfynnir

References

Visible links
1. http://www.clacksweb.org.uk/
2. http://twitter.com/clackscouncil
3. http://www.facebook.com/officialclackman...