Document Strategy

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai Office of the Public Guardian fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Dear Office of the Public Guardian,

I would be very grateful if the following requests could be considered:

1. Please confirm if you are in contract for a fully outsourced managed print service.
2. Does this include Multi-Functional Devices (MFDs) and printers?
3. Please confirm date from and date to of contract awarded and what extensions if any.
4. Please confirm who the contract was awarded to.
6. Please confirm the name or job role of the employee that is responsible for the management of the printer estate for your organisation.
8. Please confirm the current Service Level Agreements (SLA’s) in place and whether these SLA’s have been met over the last 12 months.
9. Please confirm if you intend to go out to tender next time or call off an existing framework. If so, which one?
10. How many MFDs do you have?
11. What is the annual spend on MFDs – including lease costs, consumables, costs per click and service charges?
12. How many printers do you have?
13. What is the annual spend on printers – including lease costs, consumables, costs per click and service charges?
14. What is the annual spend on toners outside of any contract that is in place with a 3rd party?
15. Please confirm the annual volumes of mono and colour prints.
16. How much time a month does the IT team spend on printer queries from end users?
17. Do you have any mobile print capabilities?
18. Do you have any secure print capabilities?
19. What print management software do you use across the organisation?
20. What remote monitoring software do you use across the organisation?
21. How many locations do you have?
22. Is there a Digital Transformation strategy in place and if so who is responsible for this?
23. What are the current mailing processes? E.g franking etc?

Yours faithfully,

Bob Duncan


3 Atodiad

Good Afternoon Mr Duncan,


Please find my completed notice of acknowledgment fyi attached above.


Kind regards,


[1]OPG logo black Nisha Chauhan
Knowledge and Information Liaison Officer

OPG Information Assurance Team



Phone: 0300 456 0300

Email: [email address]

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"I am not authorised to bind the Office of the Public Guardian nor the
Ministry of Justice contractually, nor to make representations or other
statements which may bind the OPG or MOJ in any way via electronic means".





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