Dear Forestry Commission,

I would be very grateful if the following requests could be considered:

1. Please confirm if you are in contract for a fully outsourced managed print service.
2. Does this include Multi-Functional Devices (MFDs) and printers?
3. Please confirm date from and date to of contract awarded and what extensions if any.
4. Please confirm who the contract was awarded to.
5. Please confirm the name or job role of the employee that is responsible for the management of the printer estate for your organisation.
6. What are the current mailing processes? E.g franking etc?
7. Please confirm the current Service Level Agreements (SLA’s) in place and whether these SLA’s have been met over the last 12 months.
8. Please confirm if you intend to go out to tender next time or call off an existing framework. If so, which one?
9. How many MFDs do you have?
10. What is the annual spend on MFDs – including lease costs, consumables, costs per click and service charges?
11. How many printers do you have?
12. What is the annual spend on printers – including lease costs, consumables, costs per click and service charges?
13. What is the annual spend on toners outside of any contract that is in place with a 3rd party?
14. Please confirm the annual volumes of mono and colour prints.
15. How much time a month does the IT team spend on printer queries from end users?
16. Do you have any mobile print capabilities?
17. Do you have any secure print capabilities?
18. What print management software do you use across the organisation?
19. What remote monitoring software do you use across the organisation?
20. How many locations do you have?
21. Is there a Digital Transformation strategy in place and if so who is responsible for this?

Yours faithfully,

Bob Duncan

Information Rights, Forestry Commission

Dear Mr Duncan,

Thank you for your request for information on 22 November 2019.
 
The Regulations allow a period of 20 working days for us to respond (from the working day following receipt of the request) but under certain circumstances, where a request is complex, the period to respond can be extended to 40 working days (Regulation 7).  Nevertheless, in all cases we endeavour to reply in full as soon as possible.  Until I have consulted fully with colleagues who may hold the information you are seeking I am unable to assess whether or not your request will be considered complex, but if it is considered complex we will let you know as soon as possible and within 20 working days.
 
You should note that this acknowledgement of your request does not mean that we hold the information you have requested or that we will disclose all or any of the information we do hold.  This is because a number of exemptions to disclose are available within the Regulations and may be applied.  If these are applied we will explain how they have been applied when we send our full response.

Julia Lovell | Parliamentary Business and Information Rights Officer
Forestry Commission | 620 Bristol Business Park | Bristol | BS16 1EJ

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Information Rights, Forestry Commission

1 Atodiad

Dear Mr Duncan,

Thank you for your request for information dated 22 November. Please find attached the information I judge to be in scope of your request.

Kind regards,
Julia

Julia Lovell | Parliamentary Business and Information Rights Officer
Forestry Commission | 620 Bristol Business Park | Bristol | BS16 1EJ

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