Dear United Kingdom Atomic Energy Authority,
1. Please confirm if you are in contract for a fully outsourced managed print service.
2. Does this include Multi-Functional Devices (MFDs) and printers?
3. Please confirm date from and date to of contract awarded and what extensions if any.
4. Please confirm who the contract was awarded to.
5. Please confirm the name or job role of the employee that is responsible for the management of the printer estate for your organisation.
6. What are the current mailing processes? E.g franking etc?
7. Please confirm the current Service Level Agreements (SLA’s) in place and whether these SLA’s have been met over the last 12 months.
8. Please confirm if you intend to go out to tender next time or call off an existing framework. If so, which one?
9. How many MFDs do you have?
10. What is the annual spend on MFDs – including lease costs, consumables, costs per click and service charges?
11. How many printers do you have?
12. What is the annual spend on printers – including lease costs, consumables, costs per click and service charges?
13. What is the annual spend on toners outside of any contract that is in place with a 3rd party?
14. Please confirm the annual volumes of mono and colour prints.
15. How much time a month does the IT team spend on printer queries from end users?
16. Do you have any mobile print capabilities?
17. Do you have any secure print capabilities?
18. What print management software do you use across the organisation?
19. What remote monitoring software do you use across the organisation?
20. How many locations do you have?
21. Is there a Digital Transformation strategy in place and if so who is responsible for this?

Yours faithfully,

Bob Duncan

Enquiries, FOI,

6 Atodiad

Dear Bob

 

We have now completed our search for the information you requested in
connection to UKAEA’s Print Service contract.

Please find the answers below recorded next to your original questions.

 

1. Please confirm if you are in contract for a fully outsourced managed
print service. No - UKAEA internal print services manage the MFDs

 

2. Does this include Multi-Functional Devices (MFDs) and printers? - MFDs
fall within the contract placed via a government framework agreement:
Crown Commercial Services Framework RM3781

 

3. Please confirm date from and date to of contract awarded and what
extensions if any. April 2018 to March 2021 with a one year extension
option

 

4. Please confirm who the contract was awarded to. Kyocera

 

5. Please confirm the name or job role of the employee that is responsible
for the management of the printer estate for your organisation.
Individuals cannot be named under GDPR regulations

 

6. What are the current mailing processes? E.g franking etc? Limited
amount of franking

 

7. Please confirm the current Service Level Agreements (SLA’s) in place
and whether these SLA’s have been met over the last 12 months.
Commercially sensitive carried out in line with CCS Framework RM3781

 

8. Please confirm if you intend to go out to tender next time or call off
an existing framework. If so, which one? CCS Framework RM3781

9. How many MFDs do you have? 47

10. What is the annual spend on MFDs – including lease costs, consumables,
costs per click and service charges? Commercially sensitive CCS Framework
RM3781

11. How many printers do you have? 15

12. What is the annual spend on printers – including lease costs,
consumables, costs per click and service charges? Commercially sensitive
CCS Framework RM3781

13. What is the annual spend on toners outside of any contract that is in
place with a 3rd party? Not applicable

14. Please confirm the annual volumes of mono and colour prints. 
Approximately 890,000 mono prints per annum and 1,800,000 colour prints
per annum

15. How much time a month does the IT team spend on printer queries from
end users? Information not available

16. Do you have any mobile print capabilities? No - not activated

17. Do you have any secure print capabilities? Yes - Follow me print based
on secure ID cards

18. What print management software do you use across the organisation?
Papercut

19. What remote monitoring software do you use across the organisation?
Papercut and secure ID log on via VPN

20. How many locations do you have? One

21. Is there a Digital Transformation strategy in place and if so who is
responsible for this? Yes - Individuals cannot be named under GDPR
regulations

 

This enquiry has been dealt with under the Freedom of Information Act. If
you are unhappy with the service you have received in relation to your
request please let me know. Our complaints procedure is available on:
[1]https://www.gov.uk/government/organisati...

 

With best wishes

 

Pauline

 

 

[2][IMG]

 

Pauline Lawrence

Communications & Work Experience Co-Ordinator

United Kingdom Atomic Energy Authority

Culham Science Centre, Abingdon, OX14 3DB, UK

Tel. +44 (0)1235 464846

Email: [3][email address]

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