Dear Department for International Development,

I would be very grateful if the following requests could be considered:

1. Please confirm if you are in contract for a fully outsourced managed print service.
2. Does this include Multi-Functional Devices (MFDs) and printers?
3. Please confirm date from and date to of contract awarded and what extensions if any.
4. Please confirm who the contract was awarded to.
6. Please confirm the name or job role of the employee that is responsible for the management of the printer estate for your organisation.
8. Please confirm the current Service Level Agreements (SLA’s) in place and whether these SLA’s have been met over the last 12 months.
9. Please confirm if you intend to go out to tender next time or call off an existing framework. If so, which one?
10. How many MFDs do you have?
11. What is the annual spend on MFDs – including lease costs, consumables, costs per click and service charges?
12. How many printers do you have?
13. What is the annual spend on printers – including lease costs, consumables, costs per click and service charges?
14. What is the annual spend on toners outside of any contract that is in place with a 3rd party?
15. Please confirm the annual volumes of mono and colour prints.
16. How much time a month does the IT team spend on printer queries from end users?
17. Do you have any mobile print capabilities?
18. Do you have any secure print capabilities?
19. What print management software do you use across the organisation?
20. What remote monitoring software do you use across the organisation?
21. How many locations do you have?
22. Is there a Digital Transformation strategy in place and if so who is responsible for this?
23. What are the current mailing processes? E.g franking etc?

Yours faithfully,

Bob Duncan

Department for International Development

Dear Mr Duncan

Thank you for your request for information which we received on
29/10/2019. We are dealing with it under the terms of the Freedom of
Information Act 2000 and will respond to you directly as soon as possible
and within 20 working days.

Please note the Department for International Development may also publish
our response to Freedom of Information requests at www.gov.uk/dfid.

Please contact me if you have any queries, quoting reference number
F2019-391.

Yours sincerely

Alison Marshall
Information Rights Team
Department for International Development

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Department for International Development

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Dear Mr Duncan

Please find attached the Department for International Development's
response to your Freedom of Information request F2019-391.

Yours sincerely

Alison Marshall
Information Rights Team
Department for International Development

The attachment format may not be suitable for users of assistive
technology and mobile devices. Please email [1][DFID request email] to request
a different format.

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