Do you allow the public to record their calls with you ?

Roedd y cais yn llwyddiannus.

Dear Three Rivers District Council,

1) Are Service Users clients customers the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly? For eg with staff social workers police etc.

2) Do you have any guidance or policy for the public or service users to record calls when they speak to your staff

3) What is your organisations protocol understanding on using the Dransfield vexastious ruling and how many times has it been used have any one said the ruling or your reply was not fair how many people got a appeal overturned in their favour when dransfield was used incorrectly. .

4) Do you Inform Users they can record. If the answer is no what is the reason for this please if so do send me a copy.

5) Are service users made aware of their right to record the encounter, if they choose to do so? Is this reflected in you policy document on the matter?

6) Does your organisation have an “Unacceptable Behaviour” policy? If so, please can you provide me with a copy? Regarding court staff the public or the court itself.

7) If such a policy contains points of objectionable behaviour such as telephones calls being recorded by the caller due to them being not necessary or unwanted or needed, and furthermore the staff members may feel threatened or apprehensive, are you aware that denying users the right to record calls goes against the current UK laws.

8) Are your policies and procedures compliant with the public right to audio-visually record encounters with your staff, without their consent? If not, will you provide appropriate training for your staff so they are fully informed of the Public right to record? If so what law guides you a link or copy please.

9) What is our organisations current charging policy for Freedom of Information requests (FOI) or Subject Access Requests (SAR)? If charges are applied are concessions available for those on low income or students?

10) What is your organisations complaints policy? Please can you forward me a copy? Does your complaints procedure permit service users evidence such as covert call recordings to form part of the investigation?

http://www.freedomtalkradio.co.uk/uk-sur...

Yours faithfully,

Andrew Peacher

FOI (Three Rivers), Three Rivers District Council

6 Atodiad

Thank you for your Freedom of Information request.
 
The information you have requested has been added to your e-mail below.
 
Regards
 
Phil King
Freedom of Information Officer
Ref: 5211-1118
 
Three Rivers District Council
Three Rivers House, Northway, Rickmansworth, Herts, WD3 1RL
01923 776611
[1]www.threerivers.gov.uk   [2]https://my.threerivers.gov.uk/
 
 
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