Digital/online mental health services for university students

Roedd y cais yn llwyddiannus.

Dear Birmingham City University,

As a request under the Freedom of Information Act, I would like to make a request regarding digital/online mental health services provided to students at your higher education institution (HEI):

1. Does your HEI provide any digital and/or online services specifically for supporting students’ mental health?

Answers to this question might include (but are not limited to) digital or online support services (such as Big White Wall/’BWW’); internet-delivered programs (which may be based on cognitive-behavioural therapy or other approaches) with or without therapist support (such as SilverCloud, MoodGym); smart phone apps (such as SAM App, Headspace); online or email-based therapy/counselling; or informational websites.

2. If your HEI does provide any digital and/or online services, please state the names of them.

3. If your HEI does provide any digital and/or online services, please provide more information about how they are provided.

If you do not provide this service directly, then please state who does. For example, it may be provided via an external organisation, a local NHS trust / IAPT, charity, or the HEI themselves.

4. If your HEI does provide any digital and/or online services, please provide information about which department/service they are hosted in within the HEI.

For example, this may be within the university counselling service, within student welfare services, or within the university’s health promotion service.

5. If your HEI does provide any digital and/or online services, please state how students at the HEI access these.

For example, students may self-refer or be referred by staff or a healthcare professional.

6. If your HEI does provide any digital and/or online services, could you state whether you have access to any routine data relating to their use by your students.

For example, this might be psychological measures for stress, anxiety, or depression; or usage of the digital services (logins, time spent using service, completion rates, satisfaction of online service).

7. If your HEI does provide any digital and/or online services, could you state the total number of students who used the named service in the most recent academic year for which you have data available (for example, 2018/19; 2017/18) and state which year this was.

8. If your HEI does provide any digital and/or online services, please state how students using these services can be signposted or referred to traditional face-to-face counselling or mental health services.

Answers to this question might include (but are not limited to) information within the digital/online services about how to self-refer to face to face support services/ mental health services; referral prompts within the digital services for students describing problems associated with a high level of risk or urgency.

I kindly request that the information is sent digitally in a spreadsheet format: Excel format (.xlsx) would be ideal if possible.

If you need any clarification then please do not hesitate to contact me.

Yours faithfully,

Bethan Davies

Freedom of Information Act, Birmingham City University

Dear Bethan,

RE: INFORMATION REQUEST DATED 20th JANUARY 2020
REF: FOI – 00715

Thank you for your request for information. This was received on 20th January 2020 and we are dealing with it under the terms of the Freedom of Information Act 2000.

We will respond to the information request within 20 working days (i.e on or before 14th February 2020). If we are unable to respond to the request or if the University does not hold the information or if there is a reason for it to be withheld, we will write to you with the reasons why.

If you have any queries or concerns about the process, please do not hesitate to contact us. Otherwise we will write to you on or before 14th February 2020.

Thanks,

Information Management Team
Birmingham City University
Joseph Priestley Building / 3rd Floor
6 Cardigan Street
Birmingham
B4 7BD

T: 0121 300 5288
E: [Birmingham City University request email]

dangos adrannau a ddyfynnir

Freedom of Information Act, Birmingham City University

1 Atodiad

Dear Bethan,

RE: INFORMATION REQUEST RECEIVED 20th JANUARY 2020
REF: FOI-00715

Further to your request for information, please see our response attached.

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Requests for an internal review should be made to the Head of Legal and Compliance at [Birmingham City University request email] or by writing to: Head of Legal and Compliance, Birmingham City University, Joseph Priestley Building, Cardigan Street, B4 7BD.

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. Please see https://ico.org.uk/concerns/getting/ for details of their procedure. The Information Commissioner can be contacted at: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Thanks,

Information Management Team
Birmingham City University
Joseph Priestley Building / 3rd Floor
6 Cardigan Street
Birmingham
B4 7BD

T: 0121 300 5288
E: [Birmingham City University request email]

dangos adrannau a ddyfynnir