Digital/online mental health services for university students

Falmouth University Nid oedd gan y wybodaeth y gofynnwyd amdani.

Dear Falmouth University,

As a request under the Freedom of Information Act, I would like to make a request regarding digital/online mental health services provided to students at your institution:

1. Does your HEI provide any digital and/or online services specifically for supporting students’ mental health?

Answers to this question might include (but are not limited to) digital or online support services (such as Big White Wall/’BWW’); internet-delivered programs (which may be based on cognitive-behavioural therapy or other approaches) with or without therapist support (such as SilverCloud, MoodGym); smart phone apps (such as SAM App, Headspace); online or email-based therapy/counselling; or informational websites.

2. If your HEI does provide any digital and/or online services, please state the names of them.

3. If your HEI does provide any digital and/or online services, please provide more information about how they are provided.

If you do not provide this service directly, then please state who does. For example, it may be provided via an external organisation, a local NHS trust / IAPT, charity, or the HEI themselves.

4. If your HEI does provide any digital and/or online services, please provide information about which department/service they are hosted in within the HEI.

For example, this may be within the university counselling service, within student welfare services, or within the university’s health promotion service.

5. If your HEI does provide any digital and/or online services, please state how students at the HEI access these.

For example, students may self-refer or be referred by staff or a healthcare professional.

6. If your HEI does provide any digital and/or online services, could you state whether you have access to any routine data relating to their use by your students.

For example, this might be psychological measures for stress, anxiety, or depression; or usage of the digital services (logins, time spent using service, completion rates, satisfaction of online service).

7. If your HEI does provide any digital and/or online services, could you state the total number of students who used the named service in the most recent academic year for which you have data available (for example, 2018/19; 2017/18) and state which year this was.

8. If your HEI does provide any digital and/or online services, please state how students using these services can be signposted or referred to traditional face-to-face counselling or mental health services.

Answers to this question might include (but are not limited to) information within the digital/online services about how to self-refer to face to face support services/ mental health services; referral prompts within the digital services for students describing problems associated with a high level of risk or urgency.

I kindly request that the information is sent digitally in a spreadsheet format: Excel format (.xlsx) would be ideal if possible.

If you need any clarification then please do not hesitate to contact me.

Yours faithfully,

Bethan Davies

Information Office, Falmouth University

Dear Ms Davies,

 

Freedom of Information Request FOI0526 – Digital/Online Mental Health
Services for University Students

 

Thank you for your email of 20 January 2020 requesting information about
Digital/Online Mental Health Services for University Students.

 

Your request is being dealt with under the terms of the Freedom of
Information Act 2000 and will be answered within twenty working days.

 

In the meanwhile your request has been sent to the relevant department/s
seeking answers to all the questions that you have posed.

 

If you have any queries about this request do not hesitate to contact me.
Please remember to quote the reference number above in any future
communications.

 

Yours sincerely,

 

Information Governance Officer

Falmouth University, Falmouth Campus, Woodlane, Falmouth, Cornwall TR11
4RH

 

[1]https://www.falmouth.ac.uk/data-privacy

 

References

Visible links
1. https://www.falmouth.ac.uk/data-privacy

Information Office, Falmouth University

Dear Ms Davies, 

  

Freedom of Information Request FOI0526 – Digital/Online Mental Health
Services for University Students 

  

Thank you for your email of 20 January 2020 requesting information about
Digital/Online Mental Health Services for University Students. 

  

We have dealt with this under the Freedom of Information Act 2000. We have
now completed searching for the information you requested.  

  

Your Request: 

“As a request under the Freedom of Information Act, I would like to make a
request regarding digital/online mental health services provided to
students at your institution: 

  

1.            Does your HEI provide any digital and/or online services
specifically for supporting students’ mental health?  

Answers to this question might include (but are not limited to) digital or
online support services (such as Big White Wall/’BWW’); internet-delivered
programs (which may be based on cognitive-behavioural therapy or other
approaches) with or without therapist support (such
as SilverCloud, MoodGym); smart phone apps (such as SAM App, Headspace);
online or email-based therapy/counselling; or informational websites. 

  

2.            If your HEI does provide any digital and/or online services,
please state the names of them.  

  

3.            If your HEI does provide any digital and/or online services,
please provide more information about how they are provided.  

  

If you do not provide this service directly, then please state who does.
For example, it may be provided via an external organisation, a local NHS
trust / IAPT, charity, or the HEI themselves. 

  

4.            If your HEI does provide any digital and/or online services,
please provide information about which department/service they are hosted
in within the HEI. 

For example, this may be within the university counselling service, within
student welfare services, or within the university’s health promotion
service. 

  

5.            If your HEI does provide any digital and/or online services,
please state how students at the HEI access these. 

For example, students may self-refer or be referred by staff or a
healthcare professional. 

  

6.            If your HEI does provide any digital and/or online services,
could you state whether you have access to any routine data relating to
their use by your students. 

 For example, this might be psychological measures for stress, anxiety, or
depression; or usage of the digital services (logins, time spent using
service, completion rates, satisfaction of online service). 

  

7.            If your HEI does provide any digital and/or online services,
could you state the total number of students who used the named service in
the most recent academic year for which you have data available (for
example, 2018/19; 2017/18) and state which year this was. 

  

8.            If your HEI does provide any digital and/or online services,
please state how students using these services can be signposted or
referred to traditional face-to-face counselling or mental health
services. 

Answers to this question might include (but are not limited to)
information within the digital/online services about how to self-refer to
face to face support services/ mental health services; referral prompts
within the digital services for students describing problems associated
with a high level of risk or urgency.”

 

Our Response: 

The information you requested is not held by this University. This
University shares a campus and therefore provision of student support
services with the University of Exeter.  These services are managed by a
separate company, FXPlus.  FXPlus may hold the information you are
seeking.    

If you have not already done so, you may wish to
contact: [1][email address] 

 

Appeal Process   

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within 40 working days of the date of receipt of the response to
your original communication and should be addressed to: 

 

[2][email address] or sent in writing to Peter Cox, Chief Operating
Officer, Falmouth University, Penryn Campus, Treliever Road, Penryn, TR10
9FE.     

  

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:    

Information Commissioner's Office,    
Wycliffe House, Water Lane,    
Wilmslow, Cheshire    
SK9 5AF.    

  

If you have any queries about this email, please contact me.    

   

Yours sincerely, 

 

Information Officer     

Falmouth University, Falmouth Campus, Woodlane, Falmouth, Cornwall TR11
4RH     

[3]https://www.falmouth.ac.uk/data-privacy   

 

 

References

Visible links
1. mailto:[email address]
2. mailto:[email address]
3. https://www.falmouth.ac.uk/data-privacy