Dear London School of Economics,
As a request under the Freedom of Information Act, I would like to make a request regarding digital/online mental health services provided to students at your higher education institution (HEI):
1. Does your HEI provide any digital and/or online services specifically for supporting students’ mental health?
Answers to this question might include (but are not limited to) digital or online support services (such as Big White Wall/’BWW’); internet-delivered programs (which may be based on cognitive-behavioural therapy or other approaches) with or without therapist support (such as SilverCloud, MoodGym); smart phone apps (such as SAM App, Headspace); online or email-based therapy/counselling; or informational websites.
2. If your HEI does provide any digital and/or online services, please state the names of them.
3. If your HEI does provide any digital and/or online services, please provide more information about how they are provided.
If you do not provide this service directly, then please state who does. For example, it may be provided via an external organisation, a local NHS trust / IAPT, charity, or the HEI themselves.
4. If your HEI does provide any digital and/or online services, please provide information about which department/service they are hosted in within the HEI.
For example, this may be within the university counselling service, within student welfare services, or within the university’s health promotion service.
5. If your HEI does provide any digital and/or online services, please state how students at the HEI access these.
For example, students may self-refer or be referred by staff or a healthcare professional.
6. If your HEI does provide any digital and/or online services, could you state whether you have access to any routine data relating to their use by your students.
For example, this might be psychological measures for stress, anxiety, or depression; or usage of the digital services (logins, time spent using service, completion rates, satisfaction of online service).
7. If your HEI does provide any digital and/or online services, could you state the total number of students who used the named service in the most recent academic year for which you have data available (for example, 2018/19; 2017/18) and state which year this was.
8. If your HEI does provide any digital and/or online services, please state how students using these services can be signposted or referred to traditional face-to-face counselling or mental health services.
Answers to this question might include (but are not limited to) information within the digital/online services about how to self-refer to face to face support services/ mental health services; referral prompts within the digital services for students describing problems associated with a high level of risk or urgency.
I kindly request that the information is sent digitally in a spreadsheet format: Excel format (.xlsx) would be ideal if possible.
If you need any clarification then please do not hesitate to contact me.
Further to your recent FoI request, the Schools response is provided in
the attached spreadsheet as requested.
If you think that the information provided does not meet your request,
contact Rachael Maguire on 020 7849 4622 or write to Louise Nadal, School
Secretary, London School of Economics and Political Science, Houghton
Street, London, WC2A 2AE. We will then review the response to your request
and get back to you within 20 working days. You can also contact the
Information Commissioner's Office http://www.ico.gov.uk/, though they
expect the internal review to be carried out before receiving a complaint
The provision of information by the LSE under the Freedom of Information
Act 2000 does not imply a right to copy, reproduce publish or otherwise
use such information. Copying or reproducing such information in any way
either in whole or in part without prior written consent may be an
infringement of copyright or other intellectual property right belonging
to the LSE or a third party.
Dr Paul R. Duller
Data Protection Officer (Interim)
The London School of Economics and Political Science
Houghton Street | London | WC2A 2AE
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