Digital Communications with Patients.

Angela Johnson made this Rhyddid Gwybodaeth request to East London NHS Foundation Trust

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Roedd y cais yn llwyddiannus.

Dear East London NHS Foundation Trust,

Do you use any applications or tools to communicate with your patients digitally?

I am interested in all aspects of patient communication, but particularly:

- Pre- and post-operative communication

- eConsent

- Outpatients

- Emergency Care

- Patient engagement at home

- Patient satisfaction

Please advise of the individual(s) (name and/or job title) with responsibility for developing digital communications with patients.

Also, do you have performance targets for monitoring patient satisfaction?

If so, please advise of the individual(s) (name and/or job title) with responsibility for monitoring or reporting on these targets.

Yours faithfully,

Angela Johnson

FOI (EAST LONDON NHS FOUNDATION TRUST), East London NHS Foundation Trust

Please note that whilst we will try to respond to you as quickly as
possible, there may be a delay due to the rapidly changing situation
regarding COVID 19.

 

Thank you for your patience and understanding.

 

Kind regards,

Freedom of Information, Information Governance Team

East London NHS Foundation Trust

dangos adrannau a ddyfynnir

FOI (EAST LONDON NHS FOUNDATION TRUST), East London NHS Foundation Trust

Information Governance Department
Charter House
7 Alma Street
Luton
LU1 2PJ
Email: [East London NHS Foundation Trust request email]

Our Ref: FOI DA4198

Thank you for your recent Freedom of Information request received by the Trust on 06 May 2022.

Your request is being dealt with under the terms of the Freedom of Information Act 2000 and will be answered within twenty working days. For your information, the Act defines a number of exemptions which may prevent release of the information you have requested. There will be an assessment and if any of the exemption categories apply then it will not be released. You will be informed if this is the case.

If the information you request was obtained from or relates to a third party then they may be consulted prior to a decision being taken on whether or not to release the information to you.

In some cases there may be a fee payable for the information requested. This will be considered and you will be informed of the fee payable if this is the case. In this event the fee must be paid before the information is processed and released. The 20 day time limit for responses is put on hold until receipt of the payment. If you have any queries about this request do not hesitate to contact us. Please remember to quote the reference number above in any future communications.

Whilst we will make every effort to respond to your request within the statutory timeframe of 20 working days, it may not be possible to respond on time due to the pressures of COVID 19 and the need to ensure the well-being of our staff and service users. We will write to you if we anticipate a delay and hope in advance that you will accept our apologies if this should occur.

Yours sincerely,

FOI Team
East London NHS Foundation Trust

If you are dissatisfied with the Trust’s response to your FOIA request then you should contact us and we will arrange for an internal review of this decision. If you remain dissatisfied with the decision following our response to your complaint, you may write to the Information Commissioner for a decision under Section 50 of the Freedom of Information Act 2000. The Information Commissioner can be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
Web: www.ico.org.uk

dangos adrannau a ddyfynnir

FOI (EAST LONDON NHS FOUNDATION TRUST), East London NHS Foundation Trust

1 Atodiad

Dear Angela,

Please find attached the Trust’s response to your Freedom of Information
request.

Yours sincerely

Shuchi Joshi (she/her)

FOI Team
East London NHS Foundation Trust

 

 

dangos adrannau a ddyfynnir