Digital Communications with Patients.
Dear Bedfordshire Hospitals NHS Foundation Trust,
Do you use any applications or tools to communicate with your patients digitally?
I am interested in all aspects of patient communication, but particularly:
- Pre- and post-operative communication
- eConsent
- Outpatients
- Emergency Care
- Patient engagement at home
- Patient satisfaction
Please advise of the individual(s) (name and/or job title) with responsibility for developing digital communications with patients.
Also, do you have performance targets for monitoring patient satisfaction?
If so, please advise of the individual(s) (name and/or job title) with responsibility for monitoring or reporting on these targets.
Yours faithfully,
Angela Johnson.
Dear Requester,
FOI 1345
I acknowledge receipt of your request under the Freedom of Information
(FOI) Act, and you can expect the Trust’s response on or by 31/05/2022.
Yours sincerely,
FOI Officer
Bedfordshire Hospitals NHS Foundation Trust
══════════════════════════════════════════════════════════════════════════
From: Burnett Donna (RC9) Luton & Dunstable Hospital FT
<[Bedfordshire Hospitals NHS Foundation Trust request email]>
Sent: Tuesday, May 3, 2022 11:24 AM
To: FOIBEDFORDSHIREHOSPITALS (BEDFORD HOSPITAL NHS TRUST)
<[email address]>
Subject: FW: Freedom of Information request - Digital Communications with
Patients.
This message originated from outside of NHSmail. Please do not click links
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Donna Burnett
Trust Board Secretary
Bedfordshire Hospitals NHS Foundation Trust
Tel: 07812 493447
Visit: [1]www.bedfordshirehospitals.nhs.uk
Dear Requester,
Please see attached the response to your FOI request.
I offer my sincere apologies for the delay in the department responding to
this request. Please be assured that The Trust's FOI process has been
reviewed internally and processes modified to prevent this occurring
again.
Many Thanks
George Kennedy
Information Governance Manager
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