Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywAmanda Kelly mewngofnodwch a gadael i bawb wybod.

Digital Communications with Patients.

Amanda Kelly made this Rhyddid Gwybodaeth request to Northern Care Alliance NHS Foundation Trust

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

We're waiting for Amanda Kelly to read recent responses and update the status.

Dear Northern Care Alliance NHS Foundation Trust,

Do you use any applications or tools to communicate with your patients digitally?

I am interested in all aspects of patient communication, but particularly:

- Pre- and post-operative communication

- eConsent

- Outpatients

- Emergency Care

- Patient engagement at home

- Patient satisfaction

Please advise of the individual(s) (name and/or job title) with responsibility for developing digital communications with patients.

Also, do you have performance targets for monitoring patient satisfaction?

If so, please advise of the individual(s) (name and/or job title) with responsibility for monitoring or reporting on these targets.

Yours faithfully,

Amanda Kelly

FOIRequest,

Thank you for your recent Freedom of Information requests made in relation to information held by the Northern Care Alliance NHS Foundation Trust.
In accordance with Trust policy and the requirements of the Freedom of Information Act 2000, a period of 20 working days is assigned for processing your request. [Working days within the NHS refers to Mon-Fri.] We will provide you with an explanation if we find that there is any reason why this period may extend beyond the period prescribed by the Act.
Please contact us if you have any queries regarding the procedure.
Yours Sincerely

Freedom of Information Office
Northern Care Alliance NHS Trust
Tel: Teams / Office Tel: 0161 206 1130
email: [email address]
web: www.northerncarealliance.nhs.uk
twitter: @NCAlliance_NHS

dangos adrannau a ddyfynnir

FOIRequest,

1 Atodiad

Link: [1]File-List

Good morning,

 

The Trust has now completed collation of data to support a response to
your recent Freedom of Information requests for the Northern Care Alliance
NHS Foundation Trust.

 

Details requested have been attached to this email.

 

As part of the disclosure log, all responses to Freedom of Information
requests are posted on the Trust’s website.

 

We trust these details will assist with your enquiries.  If we can be of
any further assistance in the future, please do not hesitate to contact us
again.

 

Questionnaire

 

As a Trust we are keen to monitor and improve the services we offer. We’d
be grateful if you could take the time to answer the following questions
and provide us with any other feedback that may assist us with this
process:

 

           

┌─────────────────────────────────────────────────────────────────┬──────┐
│Were you satisfied with the handling of your request?     │YES/NO│
├─────────────────────────────────────────────────────────────────┼──────┤
│Was your request handled in a timely manner?               │YES/NO│
├─────────────────────────────────────────────────────────────────┼──────┤
│Were you provided with sufficient information to assist you with │YES/NO│
│your request? │ │
└─────────────────────────────────────────────────────────────────┴──────┘

            
                                                                                  

 

Yours Sincerely

            
                                                                                  

Freedom of Information Office
Northern Care Alliance NHS Trust
Tel: Teams / Office Tel: 0161 206 1130
email: [2][email address]
web: [3]www.northerncarealliance.nhs.uk
twitter: @NCAlliance_NHS

 

 

dangos adrannau a ddyfynnir

Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywAmanda Kelly mewngofnodwch a gadael i bawb wybod.