Digital Communications with Patients.

Amanda Kelly made this Rhyddid Gwybodaeth request to Yeovil District Hospital NHS Foundation Trust

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Roedd y cais yn llwyddiannus.

Dear Yeovil District Hospital NHS Foundation Trust,

Do you use any applications or tools to communicate with your patients digitally?

I am interested in all aspects of patient communication, but particularly:

- Pre- and post-operative communication

- eConsent

- Outpatients

- Emergency Care

- Patient engagement at home

- Patient satisfaction

Please advise of the individual(s) (name and/or job title) with responsibility for developing digital communications with patients.

Also, do you have performance targets for monitoring patient satisfaction?

If so, please advise of the individual(s) (name and/or job title) with responsibility for monitoring or reporting on these targets.

Yours faithfully,

Amanda Kelly

1 Atodiad

Dear Ms Kelly

 

I acknowledge receipt of your Freedom of Information request – please use
reference above for any further correspondence.

 

If you have any queries, please do not hesitate to contact us.

 

Yours sincerely

 

Jo

 

Jo Routley

Information Governance Assistant

Tel: 01823 344191 | Email: [1][email address]

 

 

────────────────────────────────────────────────────────────────────────

From: Amanda Kelly
Sent: Thursday, May 12, 2022 11:07:29 AM (UTC+00:00) Dublin, Edinburgh,
Lisbon, London
To: Freedom Of Information
Subject: Freedom of Information request - Digital Communications with
Patients.

Dear Yeovil District Hospital NHS Foundation Trust,

Do you use any applications or tools to communicate with your patients
digitally?

I am interested in all aspects of patient communication, but particularly:

- Pre- and post-operative communication

- eConsent

- Outpatients

- Emergency Care

- Patient engagement at home

- Patient satisfaction

Please advise of the individual(s) (name and/or job title) with
responsibility for developing digital communications with patients.

Also, do you have performance targets for monitoring patient satisfaction?

If so, please advise of the individual(s) (name and/or job title) with
responsibility for monitoring or reporting on these targets.

Yours faithfully,

Amanda Kelly

-------------------------------------------------------------------

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[2][FOI #861366 email]

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References

Visible links
1. mailto:[email address]
2. mailto:[FOI #861366 email]
3. mailto:[Yeovil District Hospital NHS Foundation Trust request email]
4. https://protect-eu.mimecast.com/s/k14cCl...
5. https://protect-eu.mimecast.com/s/cQ9ACm...
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2 Atodiad

Dear Ms Kelly

 

Please find attached response to your FOI request for Yeovil District
Hospital.

 

Yours sincerely

 

 

 

Louise

 

Louise Coppin

Head of Information Governance/Data Protection Officer

 

From: FOI
Sent: 12 May 2022 16:22
To: [FOI #861366 email]
Subject: FOI 101276 SFT - Acknowledgement

 

Dear Ms Kelly

 

I acknowledge receipt of your Freedom of Information request – please use
reference above for any further correspondence.

 

If you have any queries, please do not hesitate to contact us.

 

Yours sincerely

 

Jo

 

Jo Routley

Information Governance Assistant

Tel: 01823 344191 | Email: [1][email address]

 

 

────────────────────────────────────────────────────────────────────────

From: Amanda Kelly
Sent: Thursday, May 12, 2022 11:07:29 AM (UTC+00:00) Dublin, Edinburgh,
Lisbon, London
To: Freedom Of Information
Subject: Freedom of Information request - Digital Communications with
Patients.

Dear Yeovil District Hospital NHS Foundation Trust,

Do you use any applications or tools to communicate with your patients
digitally?

I am interested in all aspects of patient communication, but particularly:

- Pre- and post-operative communication

- eConsent

- Outpatients

- Emergency Care

- Patient engagement at home

- Patient satisfaction

Please advise of the individual(s) (name and/or job title) with
responsibility for developing digital communications with patients.

Also, do you have performance targets for monitoring patient satisfaction?

If so, please advise of the individual(s) (name and/or job title) with
responsibility for monitoring or reporting on these targets.

Yours faithfully,

Amanda Kelly

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[2][FOI #861366 email]

Is [3][Yeovil District Hospital NHS Foundation Trust request email] the wrong address for Freedom of Information requests
to Yeovil District Hospital NHS Foundation Trust? If so, please contact us
using this form:
[4]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[5]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[6]https://www.whatdotheyknow.com/help/ico-...
[7]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

References

Visible links
1. mailto:[email address]
2. mailto:[FOI #861366 email]
3. mailto:[Yeovil District Hospital NHS Foundation Trust request email]
4. https://protect-eu.mimecast.com/s/k14cCl...
5. https://protect-eu.mimecast.com/s/cQ9ACm...
6. https://protect-eu.mimecast.com/s/lDb2Cn...
7. https://protect-eu.mimecast.com/s/MQPLCo...