Digital Communications with Patients.

Amanda Kelly made this Rhyddid Gwybodaeth request to The Newcastle Upon Tyne Hospitals NHS Foundation Trust

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Roedd y cais yn llwyddiannus.

Dear The Newcastle Upon Tyne Hospitals NHS Foundation Trust,

Do you use any applications or tools to communicate with your patients digitally?

I am interested in all aspects of patient communication, but particularly:

- Pre- and post-operative communication

- eConsent

- Outpatients

- Emergency Care

- Patient engagement at home

- Patient satisfaction

Please advise of the individual(s) (name and/or job title) with responsibility for developing digital communications with patients.

Also, do you have performance targets for monitoring patient satisfaction?

If so, please advise of the individual(s) (name and/or job title) with responsibility for monitoring or reporting on these targets.

Yours faithfully,

Amanda Kelly

FREEDOM.INFORMATION (THE NEWCASTLE UPON TYNE HOSPITALS NHS FOUNDATION TRUST), The Newcastle Upon Tyne Hospitals NHS Foundation Trust

 

Thank you for contacting the Newcastle upon Tyne Hospitals NHS Foundation
Trust.

 

Please accept this email as acknowledgement of your Freedom of Information
request. 

 

dangos adrannau a ddyfynnir

FREEDOM.INFORMATION (THE NEWCASTLE UPON TYNE HOSPITALS NHS FOUNDATION TRUST), The Newcastle Upon Tyne Hospitals NHS Foundation Trust

Dear Amanda,

Reference: Digital Communications with Patients
Please find this email as acknowledgement of your recent request under the Freedom of Information Act 2000. We aim to respond to your request within 20 working days.
Kind regards

Freedom of Information
Corporate Risk & Data Assurance Team
The Newcastle upon Tyne Hospitals NHS Foundation Trust

dangos adrannau a ddyfynnir

FREEDOM.INFORMATION (THE NEWCASTLE UPON TYNE HOSPITALS NHS FOUNDATION TRUST), The Newcastle Upon Tyne Hospitals NHS Foundation Trust

Good Afternoon,

Please accept our apologies for the delay in responding to your freedom of information request. The FOI team has requested an urgent update from the directorate responsible for providing this information but will endeavour to give you a response as soon as possible.

Kind regards

Freedom of Information
Corporate Risk & Data Assurance Team
The Newcastle upon Tyne Hospitals NHS Foundation Trust

dangos adrannau a ddyfynnir

FREEDOM.INFORMATION (THE NEWCASTLE UPON TYNE HOSPITALS NHS FOUNDATION TRUST), The Newcastle Upon Tyne Hospitals NHS Foundation Trust

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Dear Amanda,
Please find the attached letter as a response to your request under the Freedom of Information Act 2000.
Kind regards

Freedom of Information
Corporate Risk & Data Assurance Team
The Newcastle upon Tyne Hospitals NHS Foundation Trust

dangos adrannau a ddyfynnir