Digital Communications with Patients.

Amanda Kelly made this Rhyddid Gwybodaeth request to The Hillingdon Hospitals NHS Foundation Trust

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Roedd y cais yn llwyddiannus.

Dear The Hillingdon Hospitals NHS Foundation Trust,

Do you use any applications or tools to communicate with your patients digitally?

I am interested in all aspects of patient communication, but particularly:

- Pre- and post-operative communication

- eConsent

- Outpatients

- Emergency Care

- Patient engagement at home

- Patient satisfaction

Please advise of the individual(s) (name and/or job title) with responsibility for developing digital communications with patients.

Also, do you have performance targets for monitoring patient satisfaction?

If so, please advise of the individual(s) (name and/or job title) with responsibility for monitoring or reporting on these targets.

Yours faithfully,

Amanda Kelly

FREEDOMOFINFO (THE HILLINGDON HOSPITALS NHS FOUNDATION TRUST), The Hillingdon Hospitals NHS Foundation Trust

Dear Ms Kelly
We acknowledge receipt of your request and confirm it will be processed in
accordance with the Freedom of Information Act.
Yours sincerely

Clare Hazell

Freedom of Information Officer

 

Freedom of Information Department

The Hillingdon Hospitals NHS Foundation Trust

Mount Vernon Hospital

Rickmansworth Road

Northwood

HA6 2RN

Tel 01923 844319 

Email  [The Hillingdon Hospitals NHS Foundation Trust request email]

══════════════════════════════════════════════════════════════════════════

From: Amanda Kelly <[FOI #861096 email]>
Sent: 11 May 2022 11:02
To: FREEDOMOFINFO (THE HILLINGDON HOSPITALS NHS FOUNDATION TRUST)
<[The Hillingdon Hospitals NHS Foundation Trust request email]>
Subject: Freedom of Information request - Digital Communications with
Patients.
 

This message originated from outside of NHSmail. Please do not click links
or open attachments unless you recognise the sender and know the content
is safe.

Dear The Hillingdon Hospitals NHS Foundation Trust,

Do you use any applications or tools to communicate with your patients
digitally?

I am interested in all aspects of patient communication, but particularly:

- Pre- and post-operative communication

- eConsent

- Outpatients

- Emergency Care

- Patient engagement at home

- Patient satisfaction

Please advise of the individual(s) (name and/or job title) with
responsibility for developing digital communications with patients.

Also, do you have performance targets for monitoring patient satisfaction?

If so, please advise of the individual(s) (name and/or job title) with
responsibility for monitoring or reporting on these targets.

Yours faithfully,

Amanda Kelly

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #861096 email]

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dangos adrannau a ddyfynnir

FREEDOMOFINFO (THE HILLINGDON HOSPITALS NHS FOUNDATION TRUST), The Hillingdon Hospitals NHS Foundation Trust

1 Atodiad

Dear Ms Kelly
In response to your Freedom of Information request, please find attached a
document which will provide you with the Hillingdon Hospitals NHS
Foundation Trust's response to your questions.

If this information does not address your requirements or you wish to
complain about any aspect of the handling of this request then you should
contact the undersigned in the first instance. Should you still be
dissatisfied then you may apply for an internal review by contacting the
Head of Information Governance through [1][The Hillingdon Hospitals NHS Foundation Trust request email]. 

  

If you remain unhappy you may take your complaint to the Information
Commissioner under the provisions of Section 50 of the Freedom of
Information Act. Please note that the Information Commissioner will not
investigate the case until the internal review process has been
completed. 

  

Further details of the role and powers of the Information Commissioner can
be found on the Commissioner’s website, [2]http://www.ico.gov.uk. 

  

Yours sincerely 

 

Clare Hazell 

Freedom of Information Officer 

 

The Hillingdon Hospitals NHS Foundation Trust 

Mount Vernon Hospital 

Rickmansworth Road 

Northwood 

Middx 

HA 6 2RN  

Tel: 01923 844319
E-Mail: [3][The Hillingdon Hospitals NHS Foundation Trust request email] 

dangos adrannau a ddyfynnir