Digital Communications with Patients.

Amanda Kelly made this Rhyddid Gwybodaeth request to Sussex Community NHS Foundation Trust

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Roedd y cais yn llwyddiannus.

Dear Sussex Community NHS Foundation Trust,

Do you use any applications or tools to communicate with your patients digitally?

I am interested in all aspects of patient communication, but particularly:

- Pre- and post-operative communication

- eConsent

- Outpatients

- Emergency Care

- Patient engagement at home

- Patient satisfaction

Please advise of the individual(s) (name and/or job title) with responsibility for developing digital communications with patients.

Also, do you have performance targets for monitoring patient satisfaction?

If so, please advise of the individual(s) (name and/or job title) with responsibility for monitoring or reporting on these targets.

Yours faithfully,

Amanda Kelly

FREEDOMOFINFORMATION (SUSSEX COMMUNITY NHS FOUNDATION TRUST), Sussex Community NHS Foundation Trust

Dear Amanda Kelly,

 

We have received your email dated 11^th May 2022 requesting information
under the Freedom of Information Act 2000.

 

Your request is being dealt with and you will be responded to within
twenty full working days of receipt.

 

Please remember to quote the reference number above in any future
communications.

 

Yours sincerely,

 

Freedom of Information Lead
Sussex Community NHS Foundation Trust

 

dangos adrannau a ddyfynnir

FREEDOMOFINFORMATION (SUSSEX COMMUNITY NHS FOUNDATION TRUST), Sussex Community NHS Foundation Trust

Dear Amanda Kelly,

 

Please find the below in response to your Freedom of Information request
dated 11^th May 2022.

Please note, Sussex Community NHS Foundation Trust is a Community
Healthcare Provider. A full list of the Services we provide can be found
on our website using the following link: [1]All Clinical Services
(sussexcommunity.nhs.uk)

- Pre- and post-operative communication - N/A

 

- eConsent – CINNAMON (Immunisations)

 

- Outpatients – SystmOne SMS

 

- Emergency Care - AccuRx video consultations may be used in Urgent
Treatment Centres

 

- Patient engagement at home – AccuRx video consultations & SMS, Current
Health wearable devices

 

- Patient satisfaction – AccuRx surveys, Friends & Family Test

 

Please advise of the individual(s) (name and/or job title) with
responsibility for developing digital communications with patients. The
Patient Experience team work with IT colleagues to develop and implement
methods for in-patients to keep in digital communications with their
friends and family. This includes a messaging service and iPad
internet-based video calling. 

 

Also, do you have performance targets for monitoring patient satisfaction?
Yes, we have patient satisfaction targets for Friends and Family Test
which we continually monitor so support can be directed appropriately.

 

If so, please advise of the individual(s) (name and/or job title) with
responsibility for monitoring or reporting on these targets. The Patient
Experience Group monitor the patient experience reports produced by the
Patient Experience Team. These are reported through the committee
structures to provide assurance. Area and service data is available
through our reporting systems, which are monitored through Area Governance
Groups. 

 

For information only: The cost to the NHS equated to responding to this
request is £25.00

 

Yours sincerely,

Freedom of Information Lead
Sussex Community NHS Foundation Trust

Brighton General Hospital | Elm Grove | Brighton | BN2 3EW

If you are dissatisfied with the outcome of your enquiry, you have the
right to appeal. Please contact the Head Information Governance, Sussex
Community NHS Trust, Brighton General Hospital, Elm Grove, Brighton BN2
3EW.

Please remember to quote the reference number above in any future
communications.

If you are still not satisfied with the outcome, you can write to:  The
Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire
SK9 5AF - Telephone: 01625 545700.

 

dangos adrannau a ddyfynnir