Developing solutions for Personal Care Budgets

Roedd y cais yn rhannol lwyddiannus.

Andrew Greenhalgh

Dear Southampton City Council,

We are continuing to consult with Local Authorities across the UK in readiness for the next development stage of the popular BeMyCareBroker.com site - which delivers bespoke care solutions to service users, businesses and local & health authorities across the UK.

We'd be grateful if the lead of each department listed below could share their views on the changes to Social Care and how they are impacting on your Adult Social Services, Commissioning, Procurement and Finance departments.

Please find our questions below.

Yours faithfully,
Andrew Greenhalgh

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

1. What is your role within the Adult Social Services, Procurement, Commissioning or Finance department?

2. How has the introduction of Individual Care Budgets (Personalisation) affected you/your role?

3. What were your initial thoughts about the changes to our Social Care system?

4. Have those opinions been altered or reinforced since that time and if so, how?

5. Describe how you now see your role in supporting the wider care community in your region.

6. What tools or facilities do you feel are crucial to have access to, to achieve this?

7. Should local authorities be less or more involved in assisting Service Users in finding and acquiring the care and support they need, how so and why?

8. Should local authorities be less or more involved in supporting carers, how so and why?

9. What information would you like to have regular access to, to fulfil your role or responsibilities and in what format(s)?

10. How could an online solution (Website) to Personalisation best serve you in your role?

11. How could an online solution to Personalisation best serve your local authority?

12. How could an off-line solution (EG. Telephone help line, drop-in centre etc.) to Personalisation best serve you in your role?

13. How could an off-line solution to Personalisation best serve your local authority?

14. What perceptions do you have about “Care Brokerage” and companies providing this service?

15. Is/has your local authority been involved in a Personalisation pilot scheme, and if so which solution did you/are you piloting?

16. When did/does the pilot begin/finish?

17. Is/was this a free pilot scheme and if not, how much did you pay?

18. Are you using or considering using a third party to implement a solution to self-directed support?
a. Yes (Go to question 19)
b. No (Go to question 22)

19. Which third party solution are you using?

20. What do you like and dislike about this solution?

21. Have you entered into an annual contract with this supplier?

22. What systems and processes have you introduced/adapted to deliver self-directed support?

23. What further changes, if any, are required to complete your transition to self-directed support?

24. If savings were to be made across any number of Social Services teams/departments within your local authority, which teams/departments would take priority?

25. In your opinion, who should pay to provide online support services to service users?
a. The Service User (Independently)
b. The Service User (Out of their approved individual care budget)
c. Local Authorities, and if so which department(s)?
d. Care providers (As commission on product sales / placement fees)
e. Other (please specify)

26. In your opinion, who should pay to provide care and support services to carers?
a. The Service User (Independently)
b. The Service User (Out of their approved individual care budget)
c. Local Authorities, and if so which department(s)?
d. Care providers (As commission on product sales / placement fees)
e. Other (please specify)

27. What, in your opinion, would be the perfect outcome to the Personalisation agenda?

28. Please list your top 3 priorities when considering your ideal solution to Individual Care Budgets
1.
2.
3.

29. What is your level of budget responsibility (Circle all that apply)?
a. I source and/or recommend suitable products services
b. I make purchases within a set budget
c. I set/agree the budget
d. I sign off the budget

30. Could you please tell us what percentage of Service Users in your district are self-funding, broken down by care type (MH, LD, PD, Older People)

Oliphant, Mark, Southampton City Council

2 Atodiad

<<RSP43435.doc>>
Dear Mr Greenhalgh

Pleas <<R3Proc.r3e>> e find attached the official acknowledgement to your
Freedom of Information Request made to the City Council on 04 May 2011 .

This is currently receiving attention and a response will be made within
the next 20 working days.

PLEASE IGNORE THE FINAL ATTACHMENT AS THIS IS A DRIVER FOR THE DATABASE
ONLY AND CONTAINS NO RELEVANT DETAIL.

Regards,

Mark Oliphant
Freedom of Information Co-ordinator
Health and Adult Social Care Directorate AND
Children's Services & Learning Directorate
Southampton City Council

Tel: 023 8083 3154

This e-mail is confidential but may have to be disclosed under the Freedom
of Information Act 2000, the Data Protection Act 1998 or the Environmental
Information Regulations 2004. If you are not the person or organisation
it was meant for, apologies, please ignore it, delete it and notify us.
SCC does not make legally binding agreements or accept formal
notices/proceedings by email. E-mails may be monitored.

---------- Activity Start ----------
[Task/Note]: FOI Ack Ltr
Person1: Greenhalgh, Mr Andrew
Person2: <None>
[Task Type]:
[Activity Type]: Document
---------- Activity End ----------

Oliphant, Mark, Southampton City Council

2 Atodiad

<<RSP77638.doc>>
Dear Mr Greenhalgh

Pleas <<R3Proc.r3e>> e find attached the official response to your Freedom
of Information Request made to the City Council on 04 May 2011 .

This now completes your request. However, if you have any queries, please
do not hesitate to contact me.

PLEASE IGNORE THE FINAL ATTACHMENT AS THIS IS A DRIVER FOR THE DATABASE
ONLY AND CONTAINS NO RELEVANT DETAIL.

Regards,

Mark Oliphant
Freedom of Information Co-ordinator
Health and Adult Social Care Directorate AND
Children's Services & Learning Directorate
Southampton City Council

Tel: 023 8083 3154

This e-mail is confidential but may have to be disclosed under the Freedom
of Information Act 2000, the Data Protection Act 1998 or the Environmental
Information Regulations 2004. If you are not the person or organisation
it was meant for, apologies, please ignore it, delete it and notify us.
SCC does not make legally binding agreements or accept formal
notices/proceedings by email. E-mails may be monitored.

---------- Activity Start ----------
[Task/Note]: FOI Completion letter (VIA EMAIL)
Person1: Greenhalgh, Mr Andrew
Person2: <None>
[Task Type]:
[Activity Type]: Document
---------- Activity End ----------