Details of number of complaints upheld

Catherine Humphries made this Rhyddid Gwybodaeth request to Office of the Independent Adjudicator for Higher Education
This authority is not subject to FOI law, so is not legally obliged to respond (manylion).


This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Catherine Humphries

Dear Office of the Independent Adjudicator for Higher Education,

Please could you provide details of the number of complaints made by students each year compared to the numbers of complaints that have been both heard and upheld.

Yours faithfully,

D Brown

Enquiries, Office of the Independent Adjudicator for Higher Education

Thank you, we have received your email/enquiry.

Regards

OIA Enquiries Team

Office of the Independent Adjudicator for Higher Education

Third Floor

Kings

Reach

38-50 Kings Road

READING

RG1 3AA

[1]www.oiahe.org.uk

Tel: 0118 959 9813

Fax: 0118 955 9099

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Enquiries, Office of the Independent Adjudicator for Higher Education

Dear Mr/s Brown

Thank you for your email. We are not subject to the provisions of the
Freedom of Information Act but we publish this data in our annual report
on our website [1]http://www.oiahe.org.uk/decisions/annual...

I hope that this is helpful

Yours sincerely

Julio Philogene

Enquiries Team

Office of the Independent Adjudicator for Higher Education

Third Floor

Kings Reach

38-50 Kings Road

READING

RG1 3AA

[2]www.oiahe.org.uk

Tel: 0118 959 9813

Fax: 0118 955 9099

This message is confidential and may be legally privileged. If you are not
the intended recipient, you should not copy or disclose this message to
anyone but should kindly notify the sender and delete the message. Neither
the OIA nor the sender accepts any responsibility for viruses and it is
your responsibility to scan this email and any attachments. Calls to this
Office may be monitored or recorded for quality control and training
purposes.

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Wales under number 4823842. Registered Office: Third Floor, Kings Reach,
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--------------------------------------------------------------------------

From: Catherine Humphries
[mailto:[FOI #53526 email]]
Sent: Fri 03/12/2010 12:58
To: Enquiries
Subject: Freedom of Information request - Details of number of complaints
upheld

Dear Office of the Independent Adjudicator for Higher Education,

Please could you provide details of the number of complaints made
by students each year compared to the numbers of complaints that
have been both heard and upheld.

Yours faithfully,

D Brown

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References

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2. http://www.oiahe.org.uk/
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4. http://www.whatdotheyknow.com/help/contact

Nigel Calvin, Office of the Independent Adjudicator for Higher Education

Hi

In response to your Freedom of Information request of 3 Dec 2010 from
Catherine Humphries asking for details of the number of complaints upheld,
please find the information listed below. This data, along with a range of
other data on complaints over a number of years is available in our annual
reports which can be found on our website at
[1]http://www.oiahe.org.uk/decisions/annual....

Total number of complaints received in 2009 = 1007

Number of eligible complaints received in 2009 = 811

Of these eligible cases 703 were settled in 2009. The outcome of these
eligible complaints which were settled in 2009 is listed in the table
below.

+--------------------------------------------------+
|Outcome |Total per category | %|
|----------------------+---------------------+-----|
|Justified | 38 | 5%|
|----------------------+---------------------+-----|
|Partly Justified | 88 | 13%|
|----------------------+---------------------+-----|
|Not Justified | 529 | 75%|
|----------------------+---------------------+-----|
|Settled | 24 | 3%|
|----------------------+---------------------+-----|
|Withdrawn/Suspended | 24 | 3%|
+--------------------------------------------------+

Regards

Nigel Calvin

Communications and Policy Manager (maternity cover)

Office of the Independent Adjudicator for Higher Education

Third Floor

Kings Reach

38-50 Kings Road

READING

RG1 3AA

[2]www.oiahe.org.uk

Tel: 0118 959 9813

Fax: 0118 955 9099

This message is confidential and may be legally privileged. If you are not
the intended recipient, you should not copy or disclose this message to
anyone but should kindly notify the sender and delete the message. Neither
the OIA nor the sender accepts any responsibility for viruses and it is
your responsibility to scan this email and any attachments. Calls to this
Office may be monitored or recorded for quality control and training
purposes.

Established as a Company limited by guarantee, Registered in England &
Wales under number 4823842. Registered Office: Third Floor, Kings Reach,
38-50 Kings Road, READING, RG1 3AA, United Kingdom

References

Visible links
1. http://www.oiahe.org.uk/decisions/annual...
2. http://www.oiahe.org.uk/